Top 206 Customer support & client services managers Jobs in Des Plaines, Il

Regional CS Operation Manager - Midwest
Eletric80 —Chicago, IL
- $120,000 - $140,000 a year
- Full-time
- 7 years
- Up to 50% travel
- Engineering
- Disability insurance
- Health insurance
Service Center Technical Lead
AAOS —Rosemont, IL
- $83,000 - $86,000 a year
- Hybrid work
- Spanish
- Computer Science
- 5 years
Quick Apply
6d
Client Service & Warranty Manager Residential Remodeling - Front Desk
Confidential —Skokie, IL
- $65,000 a year
- 8 hour shift
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Customer Service Supervisor
RelaDyne —Des Plaines, IL
- $60,000 - $80,000 a year
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- AD&D insurance
Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
Quick Apply
12d
Manager, Customer Support
Intercom —Chicago, IL
- $109,000 - $130,000 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Paid parental leave
- Health insurance
CLIENT EXPERIENCE MANAGER - CHICAGO, IL - REMOTE
Compass Corporate —Chicago, IL
- $70,000 - $75,000 a year
- Full-time
- Remote
- Background check
- Management
- Customer service
- Commuter assistance
- Paid parental leave
Quick Apply
12d
Lead Client Services Ops - Majors
PAYLOCITY CORPORATION —Schaumburg, IL
- $82,000 - $87,000 a year
- Full-time
- Microsoft Access
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
Customer Support Supervisor
Pella Corporation —Geneva, IL
- $66,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Organizational skills
- Paid holidays
- Disability insurance
Senior Director, Head of Client Operations (Remote) – AIM
Advyzon —Chicago, IL
- Remote
- Bachelor's degree
- Financial services
- Senior level
- Health insurance
- Dental insurance
Customer Experience Manager
Visual Comfort & Co. —Skokie, IL
- $110,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Supervisor, Customer Service
Procoplast —Rolling Meadows, IL
- $70,600 - $95,000 a year
- Overtime
- 5 years
- Writing skills
- English
- Wellness program
- Disability insurance
12d
Program Manager, Ambassador Resource Center, Patient Services
AbbVie —Mettawa, IL
- $109,500 - $208,500 a year
- Full-time
- Remote
- Bachelor of Science
- Bachelor's degree
- Organizational skills
- Paid holidays
- Health insurance
7d
Inside Sales Representative Supervisor - Chicago
Home Depot / THD —Chicago, IL
- $70,000 - $80,000 a year
- 18 years or older
- Writing skills
- No experience needed
Client Service Supervisor-Commercial Lines
Gallagher —Elk Grove Village, IL
- $79,500 - $133,000 a year
- High school diploma or GED
- Supervising experience
- Bachelor's degree
Customer Success Manager
Instrumentum —Elmhurst, IL
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- Analysis skills
Quick Apply
Manager, Client Services
Valley National Bank —Chicago, IL
- $73,700 - $125,800 a year
- 5 years
- Office
- High school diploma or GED
Quick Apply
Client Success Manager
ProPayHR —Evanston, IL
- Hybrid work
- Bachelor of Science
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Manager, Customer Care
Leica Biosystems —Deer Park, IL
- $115,000 - $130,000 a year
- Full-time
- Presentation skills
- Travel
- Mentoring
- Health insurance
- Dental insurance
4d

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customer support & client services managers jobs near des plaines, il

Regional CS Operation Manager - Midwest

Eletric80 -
Chicago, IL

Apply Now

Job Details

Full-time
$120,000 - $140,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Material handling systems
Teamwork
Conveyor systems
Managing teams in a customer support role
Efficiency improvement
System performance optimization
Project management experience in manufacturing
Team development
Managing engineering teams
Attention to detail
Team training
Leading team collaboration initiatives
Palletizing machines
Materials handling
Manufacturing
Manufacturing company experience
General management
Cross-functional communication

Full Job Description

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.
The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.
With 14 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

Who You Are

“It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi

Sounds like you? Great! Here’s what E80 Group has to offer.

Position Description

The Regional Customer Service Operation Manager - Midwest, reporting to CS Operation Manager USA & Canada, plays a critical role in enhancing customer satisfaction through the management and coordination of technical resources, service operation team and constant communication with our sales team and when necessary with our client. This position involves close collaboration with cross-functional teams, data analysis, and implementing best practices. The main goal is to deliver maximum customer satisfaction for any customer service-related matters occuring in the plants of the region managed or key account.

Duties and Responsibilities

1. Leadership and Team Management:

Be the first point of contact to coordinate between customer service account manager and service operation team to deliver maximum customer satisfaction for any customer service-related aspects such as asset and system performances, tickets resolutions and service delivery in general.
Lead a team of resident engineers across specific regions or plants.
Functional responsibilities over spare part admin, remote support resources, engineers and back-office service coordinators in a matrixial organization.
Establish a regional customer care vision aligned with business objectives with upper management.
Motivate and contribute to develop high-performance teams capable of providing excellent service to both internal and external customers.
Contribute for estimation, feasibilities studies and implementation of service improvement initiatives such as retrofit and asset and system performance enhancement to be sold.
Prioritize and plan activities with other departments to deliver maximum customer satisfactions.

2. Customer Satisfaction and Policies:

Develop and implement action plans to enhance customer satisfaction.
Ensure consistent and efficient coordination across departments to ensure efficiency in customer service issue resolutions.
Take ownership of customer issues and follow problems (technical, system management, client behavior, safety, communications but not limited to) through to resolution working with Customer Service Account Manager.

3. Strategic Focus:

Act as an internal consultant to recommend improvement initiatives to increase customer satisfactions and operation of our clients using E80 technologies.
Analyze weekly system performances and proactively put in place corrective actions if needed working with customer service account manager.
Contribute to increase customer satisfaction.
Collaborate with other departments, such as Sales and Operations, to align customer service practices with overall company goals.
Execute the customer service strategy, short- and long-term resource planning aligned with the company for specific account or region.

4. General:

Management of all customer service tickets (including creation of tickets if necessary).
Organize meetings with management and other departments to create action plans for resolving issues and implementing strategies for regions or key accounts.
Prepare and analyze customer service KPI’s for client and region managed supporting Customer Service Account Manager when necessary.
Strategic analysis of equipment and system performances to understand how to support and help E80 client in maintaining and / or improving asset and system performances.

Position Qualifications

Bachelor’s degree in engineering, operations management, or related field (preferred).
7+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management. Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred.
Technical proficiency in automation and control systems, including PLC programming and troubleshooting, is highly preferred.
Experience in directly managing teams with organizational resposabilities as well as in leading cross-functional teams to drive improvement initiatives and enhance customer satisfaction is a must.
Extensive hands-on experience with LGV, ASRS, and robotic systems, including a strong emphasis on problem-solving skills to effectively troubleshoot, optimize, and enhance system performance.
CPE, CPS, CMRP Certifications highly preferred.
Knowledge of SAP ERP, CRM (Salesforce).
Good knowledge of Microsoft Office 365 and Microsoft power platform tools for collaborative and agile approach.
Strong analytical skills and attention to detail.
Excellent communication and collaboration abilities.
Passion for customer service and a customer-centric mindset.

What’s In It For You

Compensation: $120K - $140K DOE (FLSA Exempt) + Bonus

Benefits: Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match

Location: Chicago (IL) / Midwest

Travel: Up to 50%

Not just a job, but Career Growth: Our steady year-over-year growth has fostered a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to realize your full potential, whichever career path you choose.

E80 World Academy: Prepare to be wowed by our innovative training and learning paths. We deliver cutting-edge insights so you can hone your expertise to be successful in your job.

#BE80: You will become part of a dynamic and collaborative team where giving back is close to our hearts—an integral part of our success and core to the #BE80 Culture.

Qualified applicants will receive consideration.
E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.

Travel: 0 - 50%Level of experience: Senior

Pay: $120,000.00 - $140,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

customer support & client services managers jobs in des plaines, il

Regional CS Operation Manager - Midwest

Service Center Technical Lead

Client Service & Warranty Manager Residential Remodeling - Front Desk

Manager, Customer Support

Customer Service Supervisor

Customer Service Lead

Manager, Customer Support

CLIENT EXPERIENCE MANAGER - CHICAGO, IL - REMOTE

Lead Client Services Ops - Majors

Customer Support Supervisor

Senior Director, Head of Client Operations (Remote) – AIM

Customer Experience Manager

Supervisor, Customer Service

Program Manager, Ambassador Resource Center, Patient Services

Inside Sales Representative Supervisor - Chicago

Client Service Supervisor-Commercial Lines

Customer Success Manager

Manager, Client Services

Client Success Manager

Manager, Customer Care

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