Top 14 technology support manager Jobs in des plaines, il

Technical and Customer Relations Manager
ALVEST EQUIPMENT SERVICES USA —Des Plaines, IL
- $95,000 - $115,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
Incident Management Lead
Tata Consultancy Services —Deerfield, IL
- $120,000 - $140,000 a year
- 6 years
- Senior level
- Commuter assistance
- Health insurance
Support Supervisor, IT
Houlihan Lokey —Chicago, IL
- $110,000 - $150,000 a year
- Full-time
- Computer Science
- 5 years
- Office
IT Operations and Support Manager
Corporate America Family Credit Union —Elgin, IL
- $94,561.46 - $118,201.83 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Commuter assistance
Quick Apply
Service Desk Process Lead
RL Canning —Chicago, IL
- $85,000 - $95,000 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
- AD&D insurance
- Paid holidays
Data Support and Visualization Lead
Orison Solutions LLC —Chicago, IL
- $120,000 - $125,000 an hour
- Azure
- Senior level
- Leadership
Quick Apply
Supervisor, Technical Support
COLE-PARMER INSTRUMENT COMPANY —Vernon Hills, IL
- $65,000 - $76,000 a year
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Incident Manager
Lorsiv Technologies Inc. —Lisle, IL
- Weekends as needed
- Mid-level
- Continuous improvement
- Training & development
Trade Support Team Lead
DV Trading —Chicago, IL
- $200,000 - $250,000 a year
- 7 years
- Continuous improvement
- Senior level
- Health savings account
- AD&D insurance
Technical Training Manager
Life Fitness / Hammer Strength —Chicago, IL
- $93,000 - $135,900 a year
- Full-time
- Engineering
- 3 years
- Administrative experience
- Commuter assistance
- Health savings account
Quick Apply
2d
Sterling OMS Lead
Pragma Edge —Chicago, IL
- Full-time
- Research
- Analysis skills
- Senior level
Technical Application Support Manager
Wedi Corporation —Batavia, IL
- $90,000 - $100,000 a year
- Spanish
- Clean driving record
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Ad Operations & Automation Lead
Attain —Chicago, IL
- Call employer
- JavaScript
- Training & development
- Senior level
Quick Apply
1d

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technology support manager jobs near des plaines, il

Technical and Customer Relations Manager

ALVEST EQUIPMENT SERVICES USA
Des Plaines, IL

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Job Details

Full-time
$95,000 - $115,000 a year

Qualifications

Engineering equipment malfunctions diagnostics
System architecture
Hardware maintenance
Electronic systems troubleshooting
English
Driver's License
Computer hardware
Troubleshooting electrical systems
SaaS platforms
Networking equipment (troubleshooting support)
SaaS (as product category for technical sales engineers)
IP networking
API integrations
SaaS

Full Job Description

THIS IS AN ONSITE POSITION.

POSITION SUMMARY

XOPS, a fast-growing technology subsidiary of an international group, develops IoT and software platforms that enhance operational performance in the airport sector. We are seeking a Technical & Customer Relations Manager to support solution deployment and customer success across the U.S. and Canada.

This role combines advanced technical field support, installation oversight, training and strategic customer relationship management. The ideal candidate brings strong technical fluency in IoT environments (hardware + software), excellent communication and troubleshooting skills and the ability to work autonomously in operational settings such as airports or ground support environments.

KEY RESPONSIBILITIES

Technical Support & Field Expertise

Provide expert-level technical support to U.S. and Canadian customers (hardware, software and network).
Diagnose complex system issues involving software, sensors, network configuration and installations.
Coordinate technical escalations with European and Canadian product and R&D teams.
Occasionally travel onsite for audits, system tests and hands-on troubleshooting.
Support technical pre-sales activities including demos and pilot programs.

Installation Oversight

Supervise or perform sensor and hardware installations in airport or industrial environments.
Ensure electrical compliance and safety (including U.S. NEC standards).
Interpret and work from electrical schematics, installation diagrams and network maps.
Conduct diagnostics on components (connectors, modules, power supplies, sensors).

Training & Partner Enablement

Develop and deliver technical training programs for internal teams and external partners.
Certify third-party installers and integrators on installation, configuration and maintenance protocols.
Create technical training materials such as user guides, procedures and videos.

Customer Success & Relationship Management

Act as the lead technical contact for strategic U.S. and Canadian clients.
Monitor solution performance (availability, KPIs) and identify continuous improvement opportunities.
Proactively manage escalations, ensuring thorough communication and resolution.
Build strong customer rapport and ensure satisfaction throughout the lifecycle.

Deployment Project Support

Participate in and support deployment projects from planning to final validation
Conduct field technical audits including power, network and sensor placement reviews.
Ensure all integrations meet both airport and internal technical standards.

QUALIFICATIONS AND EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in electrical engineering, Electronics, Computer Science, Telecommunications, or related field - or equivalent practical experience.
5-10 years of experience in advanced technical support, field engineering, or system deployment roles.
Strong background in IoT systems, connected hardware, or industrial electronics.
Familiarity with U.S. electrical standards (NEC) and airport/aviation environments is a plus.
Skilled in diagnosing and resolving hardware and network issues.
Understanding of cloud/SaaS architecture, API integration and network protocols (TCP/IP).

OTHER SKILLS AND ABILITIES:

Proficient in Microsoft Office applications (Outlook, Excel, PowerPoint, Word).
Excellent interpersonal, teaching, and communication skills.
Strong customer orientation with the ability to manage pressure and resolve sensitive issues.
Highly organized, detail-oriented, and proactive in field-based or remote environments.
Confident, collaborative and able to work independently in a fast-paced environment.
Must be fluent in English (written and spoken).
Must have a valid driver’s license.
Legally authorized to work in the United States.
Willing and able to travel up to 50%, both domestically and internationally; must hold a valid passport or have the ability to obtain one.

Apply Now

Refine Your Search

technology support manager jobs in des plaines, il

Technical and Customer Relations Manager

Incident Management Lead

Support Supervisor, IT

IT Operations and Support Manager

Service Desk Process Lead

Data Support and Visualization Lead

Supervisor, Technical Support

Incident Manager

Trade Support Team Lead

Technical Training Manager

Sterling OMS Lead

Technical Application Support Manager

Ad Operations & Automation Lead

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