Top 8 Telephony analyst Jobs in Des Plaines, Il

Helpdesk Analyst
siffron —Des Plaines, IL
- $50,423 - $64,000 a year
- Full-time
- Writing skills
- Mid-level
- Windows
- Paid parental leave
- Health savings account
3d
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
Call Center Supervisor
UChicago Medicine AdventHealth Hinsdale —Hinsdale, IL
- $48,495.33 - $90,192.84 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Disability insurance
IT Infrastructure and Server Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
11d
Director – Customer Automation
United Airlines —Chicago, IL
- $159,790 - $207,998 a year
- Full-time
- Hybrid work
- 3 years
- Bachelor's degree
- Product management
- Paid holidays
- Disability insurance
3d
Senior Salesforce Developer
Kuvare Holdings LLC —Rosemont, IL
- $125,000 - $165,000 a year
- Full-time
- 7 years
- System design
- Research
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Sourcing Category Manager - IT Category Management
CVS Health —Northbrook, IL
- $75,400 - $182,549 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Finance
- Health insurance
- Dental insurance
Senior Desktop Support Technician
Vistex BKV —Hoffman Estates, IL
- $75,000 - $90,000 a year
- On call
- Hybrid work
- Microsoft Outlook
- 5 years
- Office
- Health insurance
- 401(k)
Quick Apply

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Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
Maintain and develop documentation for system processes and procedures. The candidate should have a high degree of customer service and technical aptitude.
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Helpdesk Analyst
Barilla —Northbrook, IL
Bachelor’s degree in information technology, computer science, engineering, other technical field or specialized training. Cisco CCNA certification a plus.
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Helpdesk Analyst

siffron -
Des Plaines, IL

Apply Now

Job Details

Full-time
$50,423 - $64,000 a year
3 days ago

Benefits

Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Referral program

Qualifications

Desktop computer repair
Endpoint Security
Email customer support
Technical support via phone
IT user and group management
GPO
Phone communication
Writing skills
Hardware maintenance
VoIP administration
Windows
Microsoft Office
Network setup
DHCP
Computer hardware
Desktop (troubleshooting support)
Computer management
Remote access software
Desktop applications
DNS
System deployment
Telephone systems
Network infrastructure management
Desktop administration

Full Job Description

Description:

About siffron:

siffron is a leading provider of retail merchandising solutions, specializing in designing and manufacturing innovative display and signage systems. We partner with top brands and retailers across various industries to enhance their product presentation and optimize customer experiences. Our company values innovation and encourages creativity, offering a collaborative work environment that fosters growth and professional development. At siffron, we continue to push boundaries and set new standards in the retail market, establishing itself as an industry leader.

Join a team that values expertise, embraces new ideas, and is committed to delivering excellence for our customers. If you're ready to make a difference and be part of an organization that's setting the standard in retail merchandising, we'd love to hear from you.

JOB SUMMARY

The Helpdesk Analyst will serve as first point of contact to end users, delivering exceptional technical support, and ensuring positive experience. The Helpdesk Analyst will be responsible for troubleshooting including break/fix support, assisting network administrators and applications personnel. Key responsibilities will include documentation, tracking, and follow-up on all help desk calls as well as assisting the network administrators with all hardware and infrastructure deployments.

This role is located in Des Plaines, Illinois.

ESSENTIAL FUNCTIONS

End User Support and Customer Service

Serve as point of contact with help desk tickets and requests (via phone calls and/or emails) for employees seeking technical assistance
Effectively and accurately document incidents, requests, and resolutions within ticketing system
Ensure requests for technology services and support are properly recorded, assessed, prioritized, addressed timely and properly escalated.
Build strong internal customer relationships by addressing issues with the proper level of urgency.
Develop a trusting relationship with the application development and network administration personnel by becoming the first line of support for business applications and infrastructure tools.

Technical Troubleshooting and Resolution

Configure, install, troubleshoot, and repair PC and hardware.
Troubleshoot Microsoft 365 and other business applications.
Utilize remote tools and resources to solve issues effectively and efficiently.
Contribute to internal knowledge to improve service delivery and efficacy.

IT Operations and Infrastructure Support

Contribute to the design of network architecture, integration and installation.
Work closely with network administrations to maintain software/LAN/WAN/wireless security and integrity.
Provide ad hoc report writing support and training for other departments.
Other duties as assigned.

Requirements:

EDUCATION, LICENSES, AND EXPERIENCE

Bachelor’s Degree (or obtaining) in computer related field, or comparable hands-on experience with computer networks.
Minimum Years of Experience Required in Specific Functions/Positions:

o 2 - 3 years with remote PC troubleshooting (Phone/Remote Control)

o 2 - 3 years PC hardware configuration, installation and troubleshooting.

o Windows desktop operating systems and MS Office.

o Windows Server Administration (DNS, DHCP, Group Policies, Windows Updates)

o IP Telephony Administration

o Active Directory administration (Account Creation/Deletion, Password changes, Group Membership, etc.).

o Security and Antivirus Software

o Familiarity with networking technologies.

SKILLS (Language, Mathematical, Reasoning, Other)

Must have strong people and interpersonal skills.
Excellent oral and written communication skills.
Ability to multi-task and prioritize duties and objectives.
Strong planning and time management skills.
Experience working in a fast-paced environment.
Ability to work independently with a minimum of day-to-day direction.
Ability to represent the company in a professional manner.

WORKING CONDITIONS/PHYSICAL DEMANDS

Skilled at managing multiple tasks concurrently.
Ability to travel to other siffron locations will be required.
Effective at projecting a responsive, customer service attitude to other individuals and departments.
Ability to handle stress and balance conflicting priorities.
Sitting and working at a computer for extended periods of time.
Ability to lift up to 50lbs.

siffron Benefits:

The salary range for this role is $50,423– 64,000 annually in Des Plaines, Illinois. siffron considers several factors when determining and extending an offer, including but not limited to, the role, function, a candidate’s work experience, location, education/training, and key skills.

401(k) match (up to 50% of 6%)
Annual siffron profit share/safe harbor match
Tuition reimbursement program for eligible employees
Medical, dental, vision insurance after 30 days of employment
Flexible spending account and/or health savings account
Vacation/Personal/Bereavement leaves
Paid parental leave
Short & long-term disability coverage
Employee Assistance Program
Employee referral bonus program
siffron Shared Ownership Works Program
10 paid holidays

Apply Now

Refine Your Search

telephony analyst jobs in des plaines, il

Helpdesk Analyst

Service Desk Technology Support Analyst

Call Center Supervisor

IT Infrastructure and Server Analyst

Director – Customer Automation

Senior Salesforce Developer

Sourcing Category Manager - IT Category Management

Senior Desktop Support Technician

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