Top 4103 Customer service supervisor Jobs in Des Plaines Il

Supervisor - Service Center of Excellence
Burroughs —Elmhurst, IL
- $62,000 - $67,000 a year
- Full-time
- Oracle
- Data analysis skills
- Mid-level
Quick Apply
Service Desk Supervisor
Revolution Technologies, LLC —Chicago, IL
- $40 - $60 an hour
- Full-time
- Background check
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
10d
Customer Service Representative
Novolex —Lake Forest, IL
- $22.60 an hour
- Full-time
- Hybrid work
- Inventory management
- Bachelor of Science
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Service Supervisor
RelaDyne —Des Plaines, IL
- $60,000 - $80,000 a year
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- AD&D insurance
Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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Supervisor, Customer Service
Procoplast —Rolling Meadows, IL
- $70,600 - $95,000 a year
- Overtime
- 5 years
- Writing skills
- English
- Wellness program
- Disability insurance
Supervisor, Customer Service
Methode Electronics, Inc. —Rolling Meadows, IL
- $70,600 - $95,000 a year
- Overtime
- 5 years
- Writing skills
- English
- Wellness program
- Disability insurance
Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Customer Service Specialist
Bel Group —Chicago, IL
- $60,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Business development
- Health insurance
- Dental insurance
Operations Supervisor
MPC Products Corporation (Woodward MPC, Inc.) —Niles, IL
- $85,000 - $136,000 a year
- Full-time
- Mid-level
- Mentoring
- Computer skills
- Paid parental leave
- AD&D insurance
Quick Apply
2d
Customer Service Representative
XENON ARC INC —Rosemont, IL
- $23 - $25 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Work from home
Quick Apply
Customer Experience Manager
Visual Comfort & Co. —Skokie, IL
- $110,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Customer Service Manager
Xylem —Morton Grove, IL
- $115,000 - $130,000 a year
- Full-time
- Marketing
- Residential
- Analysis skills
- Paid parental leave
- Health insurance
Stocking Team Supervisor
Walmart —Niles, IL
- $21 - $34 an hour
- Full-time
- High school
- Mid-level
- Forklift
- Paid jury duty
- Disability insurance
Manager, Customer Support
Intercom —Chicago, IL
- $109,000 - $130,000 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Paid parental leave
- Health insurance
Supervisor (Specialist) - Nike Rosemont
Nike —Rosemont, IL
- $21.00 - $27.30 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- Cleaning
- Health savings account
- Employee stock purchase plan
10d
Registry Implementation Coordinator (Customer Service, Data, Help Desk Support) - Schaumburg, IL
American Society of Anesthesiologists —Schaumburg, IL
- $29 - $35 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
12d
Customer Service Representative
Ardagh Group —Chicago, IL
- $58,300 - $87,500 a year
- Negotiation
- Entry level
- Paid holidays
- Disability insurance
Customer Service Representative
GUARANTEE TRUST LIFE INS CO —Glenview, IL
- $26.50 - $27.50 an hour
- Full-time
- Microsoft Word
- Spanish
- Office
- Profit sharing
- Health savings account
5d
Client Service Manager
Gallagher —Rolling Meadows, IL
- $40,000 - $78,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid parental leave
- Health savings account

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Supervisor - Service Center of Excellence

Burroughs -
Elmhurst, IL

Quick Apply

Job Details

Full-time
$62,000 - $67,000 a year

Qualifications

Customer communication

Full Job Description

With over 140 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies—ensuring our customers experience maximum uptime and performance every day.
At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding—but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.

Job Summary:
The Supervisor within the Service Center of Excellence will lead our frontline customer support teams. In this role, you will be responsible for the day-to-day management of call center agents, ensuring that service levels are met, calls are handled professionally, and our customers receive exceptional assistance. This role actively coaches agents, manages shift schedules, and bridges the gap between frontline staff and senior management to ensure a high-quality and efficient customer experience.

Essential Functions/Key Responsibilities:

Manage, mentor, and train a team of customer service agents. Conduct regular one-on-one coaching sessions, review call recordings, and provide actionable feedback to improve performance.
Serves as the primary escalation point for service issues and supports Field Service Managers by managing day-to-day call operations and service performance, stepping in to de-escalate situations and providing satisfactory resolutions.
Provide real-time monitoring, prioritization, and reassignment of maintenance and project service calls for an assigned region.
Enforce quality standards and compliance protocols, ensuring agents adhere to company policies, procedures, and scripts
Ensure calls are managed based on SLA requirements, technician availability, skill set, and geographic location.
Maintain a strong understanding of the assigned territory to enable efficient call routing and workload balancing.
Document all service call actions accurately in the Oracle Field Service Dashboard or applicable call management systems.
Identify at-risk SLAs and service delivery issues; proactively implement corrective actions.
Escalate unresolved or high-risk service issues to the Field Service Manager or appropriate leadership.
Support continuous improvement initiatives focused on efficiency, service quality, and customer experience.
Oversee a team of scheduling analysts and customer service agents, balancing resource forecasting with real-time operations to guarantee we meet our service goals while completing projects.
Promote teamwork and collaboration to resolve issues quickly and effectively.
Provide feedback and recommendations to improve workflows, tools, and procedures.
Analyze call trends, workload distribution, and service outcomes to support data-driven decision-making.
Ensure adherence to established procedures, quality standards, and documentation requirements.
Guide and lead CMA1 and CMA2
Integrate into the Work Group Regional structure of Parts, Field Service, and Service Center of Excellence

Knowledge, Skills and Abilities:

Strong knowledge of call center operations, service delivery models, and SLA-driven environments.
Working knowledge of call management tools, dispatch systems, and service documentation processes.
Excellent customer service skills with the ability to manage escalations calmly and effectively.
Strong communication skills (oral and written), including active listening and clear documentation.
Ability to work independently while collaborating effectively with cross-functional teams.
Sound judgment, problem-solving, and decision-making skills.
Strong organizational skills with the ability to multitask in a fast-paced, changing environment.
High attention to detail, reliability, and initiative.
Knowledge of assigned territory and technicians to enable optimal call management.
Knowledge of Burroughs’ systems and procedures for handling and documenting calls.
Listening, patience, and strong communication (oral/written).
Ability to exercise sound judgement and make good decisions.
Team centered / work well with co-workers to resolve issues and problems.
Analysis and problem solving.
Punctual and reliable.
Work well in fast-paced ever-changing environment.

Physical Requirements and Working Conditions:

This is largely a sedentary role, requiring use of typical office equipment such as computer, laptop, and cell phone.
Office position at Elmhurst, IL location.

Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Quick Apply

Refine Your Search

customer service supervisor jobs in des plaines il

Supervisor - Service Center of Excellence

Service Desk Supervisor

Customer Service Representative

Customer Service Supervisor

Customer Service Lead

Supervisor, Customer Service

Supervisor, Customer Service

Manager, Customer Support

Customer Service Specialist

Operations Supervisor

Customer Service Representative

Customer Experience Manager

Customer Service Manager

Stocking Team Supervisor

Manager, Customer Support

Supervisor (Specialist) - Nike Rosemont

Registry Implementation Coordinator (Customer Service, Data, Help Desk Support) - Schaumburg, IL

Customer Service Representative

Customer Service Representative

Client Service Manager

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