Top 603 Operations lead Jobs in Des Plaines Il

Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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Lead Executives Security Operations Specialist
W.W. Grainger —Lake Forest, IL
- $73,400 - $122,300 a year
- Weekends as needed
- CPR Certification
- Clean driving record
- Military
- Paid parental leave
- Health insurance
14d
Business Operations Lead
Prelim —Chicago, IL
- $240,000 - $260,000 a year
- Full-time
- Remote
- Senior level
- Leadership
- Communication skills
- Dental insurance
- 401(k)
Team Lead - Professional Services
AutonomyWorks —Lisle, IL
- $50,000 - $55,000 a year
- Email
- Office
- 3 years
- Bachelor's degree
- Disability insurance
- Dental insurance
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CT/MRI Lead Tech 11:30am-7:30pm
Saint Anthony Hospital —Chicago, IL
- $40 - $52 an hour
- Full-time
- 5 years
- BLS Certification
- Mentoring
- Free parking
- Health insurance
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6d
Business Sales Leader
Farmers Insurance - Northwest District —Schaumburg, IL
- $150,000 - $300,000 a year
- Full-time
- Mentoring
- Recruiting
- Senior level
- Tuition reimbursement
- Opportunities for advancement
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8d
Process and Data Lead, Produce to Ship
Giesecke+Devrient —Bolingbrook, IL
- $86,000 - $94,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Commuter assistance
- Health savings account
Senior Technical Lead, Cybersecurity Operations Center (COC)
CAI —Chicago, IL
- $90 - $100 a day
- Full-time
- Office
- Analysis skills
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Data Center Divisional Product Lead
US AMR-Jones Lang LaSalle Americas, Inc. —Chicago, IL
- $180,000 - $200,000 a year
- Online Application
- Background check
- Writing skills
- Data analysis skills
- Paid parental leave
- Paid holidays
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Revenue Operations Lead
Vouch Insurance —Chicago, IL
- $115,000 - $135,000 a year
- Email
- Hybrid work
- Office
- Financial services
- Senior level
- Dental insurance
- Flexible spending account
Store Leader - Fashion Outlets of Chicago
SKIMS —Rosemont, IL
- $89,000 - $110,000 a year
- Overtime
- Merchandising
- Mid-level
- Continuous improvement
- Paid parental leave
- Health insurance
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Logistics Lead (12hr Day Shift)
The Clorox Company —Wheeling, IL
- $30.83 an hour
- Full-time
- Mid-level
- 3 years
- Computer skills
- Health insurance
- 401(k)
Business Operations Lead
Pear VC —Chicago, IL
- $70,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Communication skills
Lead Agent Operations Planning
Envoy Air Inc. —Chicago, IL
- Weekends as needed
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Operations Leader - Full Time
Sephora —Skokie, IL
- $26 - $30 an hour
- Weekends as needed
- Hospitality
- Merchandising
- Mid-level
- Health insurance
Strategic Operations Lead, Consumer
Uber —Chicago, IL
- $146,000 - $180,000 a year
- Full-time
- Office
- SQL
- Analysis skills
- 401(k)
AV Operations Lead
Northern Trust Corp. —Chicago, IL
- $95,600 - $162,400 a year
- Full-time
- 7 years
- Mid-level
- Office
- Health insurance
- Dental insurance
9d
Air Export Operations Leader
Maersk —Elk Grove Village, IL
- $75,000 - $84,000 a year
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Health insurance
- Dental insurance
Program Manager Lead - Global Operations
UL Solutions —Northbrook, IL
- $120,000 - $150,000 a year
- Computer science
- 5 years
- Writing skills
- Health insurance
- Dental insurance
7d
Lead Caregiver/ Scheduler - Part Time
Senior Helpers - Des Plaines —Des Plaines, IL
- Part-time
- Customer service
- Mid-level
- Communication skills
- Disability insurance
- Dental insurance
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operations lead jobs near des plaines il

Customer Service Lead

Advanced Purification Engineering Corporation
Rosemont, IL

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Job Details

Full-time
$110,000 - $130,000 a year

Benefits

Dental insurance
Paid time off
Vision insurance

Qualifications

Incident Escalation

Full Job Description

Description: The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ensure a consistent, high-quality customer experience while driving operational excellence, team performance, issue resolution, and continuous improvement. The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and trust.

Responsibilities:

Customer Experience & Service Execution

Support execution of customer service standards across all customer touchpoints.
Monitor customer feedback, complaints, and service trends and escalate recurring issues.
Help identify opportunities to reduce customer friction and improve satisfaction and retention.
Promote a customer-first mindset across daily operations.

Operations & Performance

Monitor service queues, response times, resolution times, backlog, and escalations.
Support quality assurance efforts and service-level performance.
Analyze service metrics and trends to identify opportunities for improved performance.
Assist in resolving complex customer issues and escalations.

Team Coaching & Development

Provide day-to-day guidance, coaching, and support to customer service representatives.

Assist with onboarding, training, and knowledge-sharing activities.

Reinforce performance expectations, accountability, and service excellence.
Foster a positive, collaborative, and customer-focused team culture.

Process Improvement & Systems Support

Identify workflow inefficiencies and recommend process improvements.
Support adoption and optimization of customer service platforms, CRM tools, and knowledge management systems.
Partner with leadership to improve reporting, documentation, and operational visibility.
Help drive initiatives that improve productivity, consistency, and customer outcomes

Cross-Functional Partnership

Collaborate with Operations, Supply Chain, Marketing, Sales, Product, and IT teams to resolve customer-impacting issues.
Share customer insights and service trends to support business improvement efforts.
Support implementation of initiatives that enhance the overall customer experience.

Qualifications:

4–6+ years of customer service, customer experience, ecommerce, or contact center experience.
Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred.
Strong experience with CRM and customer service platforms.
Demonstrated ability to manage escalations, prioritize competing demands, and drive issue resolution.
Strong communication, coaching, problem-solving, and organizational skills.
Bachelor's degree preferred or equivalent work experience.

About Us

The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois.

Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household.

APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems.
Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats—designed for DIY installers and first-time buyers alike.
CuZn extends our professional-grade portfolio with performance-focused specialty filters, while
Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity.

Across the portfolio, we combine technical credibility with consumer-first thinking—creating products that are engineered to perform, built to last, and positioned to win in every channel.

Target Salary Range: $110,000 - $130,000 per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

Experience

Required

4 - 6 years: customer service, customer experience, ecommerce, or contact center experience

Education

Preferred

Bachelor of Science or better in Business or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

operations lead jobs in des plaines il

Customer Service Lead

Lead Executives Security Operations Specialist

Business Operations Lead

Team Lead - Professional Services

CT/MRI Lead Tech 11:30am-7:30pm

Business Sales Leader

Process and Data Lead, Produce to Ship

Senior Technical Lead, Cybersecurity Operations Center (COC)

Data Center Divisional Product Lead

Revenue Operations Lead

Store Leader - Fashion Outlets of Chicago

Logistics Lead (12hr Day Shift)

Business Operations Lead

Lead Agent Operations Planning

Operations Leader - Full Time

Strategic Operations Lead, Consumer

AV Operations Lead

Air Export Operations Leader

Program Manager Lead - Global Operations

Lead Caregiver/ Scheduler - Part Time

I want to receive the latest job alert for operations lead in des plaines il

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