Top 600 Operations lead Jobs in Des Plaines Il

Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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Store Leader - Fashion Outlets of Chicago
SKIMS —Rosemont, IL
- $89,000 - $110,000 a year
- Overtime
- Merchandising
- Mid-level
- Continuous improvement
- Paid parental leave
- Health insurance
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Business Operations Lead
Prelim —Chicago, IL
- $240,000 - $260,000 a year
- Full-time
- Remote
- Senior level
- Leadership
- Communication skills
- Dental insurance
- 401(k)
Legal Operations Lead
Illinois Bone and Joint Institute LLC —Park Ridge, IL
- $70,000 - $130,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Bachelor's degree
- Profit sharing
- Wellness program
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1d
Lead, Marketing Operations
Kraft Heinz Company —Chicago, IL
- $141,500 - $176,900 a year
- Office
- Presentation skills
- Budgeting
- AD&D insurance
- Paid holidays
6d
Store Leader
Crate and Barrel —Northbrook, IL
- $83,000 - $110,000 a year
- Weekends as needed
- Merchandising
- English
- Mid-level
- Store discount
- Disability insurance
1d
Data Operations Lead
Orison Solutions LLC —Chicago, IL
- $120,000 - $125,000 an hour
- 11+ years
- Analysis skills
- Senior level
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Shipping and Warehouse Lead, Lisle IL
Hubergroup USA, INC —Mount Prospect, IL
- Monday to Friday
- 3 years
- Supervising experience
- Warehouse
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13d
Strategic Operations Lead, Consumer
Uber —Chicago, IL
- $146,000 - $180,000 a year
- Full-time
- Office
- SQL
- Analysis skills
- 401(k)
Lead Client Services Ops - Majors
PAYLOCITY CORPORATION —Schaumburg, IL
- $82,000 - $87,000 a year
- Full-time
- Microsoft Access
- Office
- SQL
- Health insurance
- Dental insurance
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Fulfillment Operations Team Leader
Target —Lombard, IL
- $23.75 - $40.40 an hour
- Part-time
- 18 years or older
- Inventory management
- Mid-level
- Paid holidays
- Disability insurance
7d
Logistics Lead (12hr Day Shift)
The Clorox Company —Wheeling, IL
- $30.83 an hour
- Full-time
- Mid-level
- 3 years
- Computer skills
- Health insurance
- 401(k)
CT/MRI Lead Tech 11:30am-7:30pm
Saint Anthony Hospital —Chicago, IL
- $40 - $52 an hour
- Full-time
- 5 years
- BLS Certification
- Mentoring
- Free parking
- Health insurance
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6d
Team Lead - Professional Services
AutonomyWorks —Lisle, IL
- $50,000 - $55,000 a year
- Email
- Office
- 3 years
- Bachelor's degree
- Disability insurance
- Dental insurance
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Marketing Operations Leader
Kimberly-Clark —Chicago, IL
- $140,320 - $173,360 a year
- Online Application
- Background check
- Microsoft Outlook
- Pass drug screening
- Profit sharing
- 401(k)
Business Sales Leader
Farmers Insurance - Northwest District —Schaumburg, IL
- $150,000 - $300,000 a year
- Full-time
- Mentoring
- Recruiting
- Senior level
- Tuition reimbursement
- Opportunities for advancement
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8d
Senior Technical Lead, Cybersecurity Operations Center (COC)
CAI —Chicago, IL
- $90 - $100 a day
- Full-time
- Office
- Analysis skills
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Team Lead/Keyholder
Identity Body Piercing —Chicago, IL
- $19 - $20 an hour
- Part-time
- 7 years
- 6 years
- Inventory management
- Paid time off
- Employee discount
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Process and Data Lead, Produce to Ship
Giesecke+Devrient —Bolingbrook, IL
- $86,000 - $94,000 a year
- Full-time
- Background check
- Mid-level
- Analysis skills
- Commuter assistance
- Paid parental leave
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Data Center Divisional Product Lead
US AMR-Jones Lang LaSalle Americas, Inc. —Chicago, IL
- $180,000 - $200,000 a year
- Online Application
- Background check
- Writing skills
- Data analysis skills
- Paid parental leave
- Paid holidays
Quick Apply

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operations lead jobs near des plaines il

Customer Service Lead

Advanced Purification Engineering Corporation
Rosemont, IL

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Job Details

Full-time
$110,000 - $130,000 a year

Benefits

Dental insurance
Paid time off
Vision insurance

Qualifications

Incident Escalation

Full Job Description

Description: The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ensure a consistent, high-quality customer experience while driving operational excellence, team performance, issue resolution, and continuous improvement. The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and trust.

Responsibilities:

Customer Experience & Service Execution

Support execution of customer service standards across all customer touchpoints.
Monitor customer feedback, complaints, and service trends and escalate recurring issues.
Help identify opportunities to reduce customer friction and improve satisfaction and retention.
Promote a customer-first mindset across daily operations.

Operations & Performance

Monitor service queues, response times, resolution times, backlog, and escalations.
Support quality assurance efforts and service-level performance.
Analyze service metrics and trends to identify opportunities for improved performance.
Assist in resolving complex customer issues and escalations.

Team Coaching & Development

Provide day-to-day guidance, coaching, and support to customer service representatives.

Assist with onboarding, training, and knowledge-sharing activities.

Reinforce performance expectations, accountability, and service excellence.
Foster a positive, collaborative, and customer-focused team culture.

Process Improvement & Systems Support

Identify workflow inefficiencies and recommend process improvements.
Support adoption and optimization of customer service platforms, CRM tools, and knowledge management systems.
Partner with leadership to improve reporting, documentation, and operational visibility.
Help drive initiatives that improve productivity, consistency, and customer outcomes

Cross-Functional Partnership

Collaborate with Operations, Supply Chain, Marketing, Sales, Product, and IT teams to resolve customer-impacting issues.
Share customer insights and service trends to support business improvement efforts.
Support implementation of initiatives that enhance the overall customer experience.

Qualifications:

4–6+ years of customer service, customer experience, ecommerce, or contact center experience.
Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred.
Strong experience with CRM and customer service platforms.
Demonstrated ability to manage escalations, prioritize competing demands, and drive issue resolution.
Strong communication, coaching, problem-solving, and organizational skills.
Bachelor's degree preferred or equivalent work experience.

About Us

The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois.

Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household.

APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems.
Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats—designed for DIY installers and first-time buyers alike.
CuZn extends our professional-grade portfolio with performance-focused specialty filters, while
Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity.

Across the portfolio, we combine technical credibility with consumer-first thinking—creating products that are engineered to perform, built to last, and positioned to win in every channel.

Target Salary Range: $110,000 - $130,000 per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

Experience

Required

4 - 6 years: customer service, customer experience, ecommerce, or contact center experience

Education

Preferred

Bachelor of Science or better in Business or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

operations lead jobs in des plaines il

Customer Service Lead

Store Leader - Fashion Outlets of Chicago

Business Operations Lead

Legal Operations Lead

Lead, Marketing Operations

Store Leader

Data Operations Lead

Shipping and Warehouse Lead, Lisle IL

Strategic Operations Lead, Consumer

Lead Client Services Ops - Majors

Fulfillment Operations Team Leader

Logistics Lead (12hr Day Shift)

CT/MRI Lead Tech 11:30am-7:30pm

Team Lead - Professional Services

Marketing Operations Leader

Business Sales Leader

Senior Technical Lead, Cybersecurity Operations Center (COC)

Team Lead/Keyholder

Process and Data Lead, Produce to Ship

Data Center Divisional Product Lead

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