Top 14 technology support manager Jobs in des plaines il

POS Systems & Integration Lead
RSA America LLC —Inverness, IL
- From $65,000 a year
- Full-time
- Grocery store
- In-person
- Senior level
- 401(k)
- Paid time off
Quick Apply
Technical and Customer Relations Manager
ALVEST EQUIPMENT SERVICES USA —Des Plaines, IL
- $95,000 - $115,000 a year
- Computer science
- Microsoft Excel
- Microsoft Outlook
Incident Management Lead
Tata Consultancy Services —Deerfield, IL
- $120,000 - $140,000 a year
- 6 years
- Senior level
- Commuter assistance
- Health insurance
Support Supervisor, IT
Houlihan Lokey —Chicago, IL
- $110,000 - $150,000 a year
- Full-time
- Computer Science
- 5 years
- Office
Service Desk Process Lead
RL Canning —Chicago, IL
- $85,000 - $95,000 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
- AD&D insurance
- Paid holidays
Data Support and Visualization Lead
Orison Solutions LLC —Chicago, IL
- $120,000 - $125,000 an hour
- Azure
- Senior level
- Leadership
Quick Apply
IT Operations and Support Manager
Corporate America Family Credit Union —Elgin, IL
- $94,561.46 - $118,201.83 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Commuter assistance
Quick Apply
Supervisor, Technical Support
COLE-PARMER INSTRUMENT COMPANY —Vernon Hills, IL
- $65,000 - $76,000 a year
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Incident Manager
Lorsiv Technologies Inc. —Lisle, IL
- Weekends as needed
- Mid-level
- Continuous improvement
- Training & development
Trade Support Team Lead
DV Trading —Chicago, IL
- $200,000 - $250,000 a year
- 7 years
- Continuous improvement
- Senior level
- Health savings account
- AD&D insurance
Sterling OMS Lead
Pragma Edge —Chicago, IL
- Full-time
- Research
- Analysis skills
- Senior level
Technical Application Support Manager
Wedi Corporation —Batavia, IL
- $90,000 - $100,000 a year
- Spanish
- Clean driving record
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply

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technology support manager jobs near des plaines il

POS Systems & Integration Lead

RSA America LLC
Inverness, IL

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Job Details

Full-time
From $65,000 a year

Benefits

401(k)
Paid time off
401(k) matching
Flexible schedule

Qualifications

Vendor relationship building
Teamwork
Loyalty marketing
Supplier management
Enterprise software support
Collaboration with product development teams
Loyalty programs
Vendor relationship management
Vendor communication
Grocery store
Root cause analysis
POS systems
Project stakeholder communication
Debugging
Cross-functional communication
Analytics

Full Job Description

Job Summary
The POS Systems & Integration Lead (L3/L4) will oversee the integration, maintenance, and optimization of Point of Sale (POS) systems for our retail partners. Responsibilities include diagnosing and resolving technical issues, providing advanced support, managing system deployments, and ensuring seamless operation of software solutions. This full-time, on-site position is based in Schaumburg, IL, and requires strong leadership, technical expertise, and collaboration with cross-functional teams to enhance the efficiency and effectiveness of POS systems.

This role serves as the central liaison between POS partners, retailers, and internal teams, ensuring alignment across systems, faster issue resolution, and scalable execution.

You will act as both:

Technical authority (L3/L4) on POS configurations and troubleshooting
Strategic bridge across vendors, customers, and product teams

Responsibilities

POS Configuration & Loyalty Execution

Configure and manage:
Loyalty program logic (earn/burn rules, tiers, triggers)
Digital coupon and promotion execution at POS
Member ID structures and cross-system mapping
Ensure accurate execution of offers, discounts, and rewards at checkout

Advanced Troubleshooting (L3/L4 Ownership)

Lead diagnosis and resolution of complex issues across:
POS systems (NCR, Toshiba ACE, others)
Loyalty accrual/redemption errors
Coupon validation and transaction mismatches
Serve as final escalation point for:
Customer Success
Retailer IT teams
Implementation teams
Drive root cause fixes and long-term stability

Liaison: POS Partners, Retailers & Internal Teams

Act as the primary coordination layer between:
POS vendors (NCR, Toshiba, etc.)
Retailer technical and operations teams
Internal Product, Engineering, and Customer Success teams
Translate between:
Vendor capabilities/constraints
Retailer requirements
RSA platform functionality
Drive faster issue resolution by aligning all stakeholders
Proactively manage dependencies, upgrades, and integration changes

POS Integration & Data Integrity

Own validation and monitoring of:
POS transaction feeds
Item-level mapping and pricing logic
Loyalty and coupon data accuracy
Ensure data quality feeding – Reporting & Analytics

Lab Environment Ownership

Build and maintain internal POS lab environments:
NCR, Toshiba ACE, and other supported systems
Simulate real-world scenarios for:
Testing new features
Debugging issues
Validating releases pre-deployment

Version Management & Vendor Coordination

Manage POS upgrades and version compatibility
Work directly with POS vendors on:
Issue escalation
Feature support
Release validation
Maintain documentation of:
Version dependencies
Configuration standards
Known issues and resolutions

Standardization & Scale Enablement

Create repeatable configuration frameworks and playbooks
Reduce custom builds across retailers
Partner with Product to move toward AI-first, standardized deployments

Required Experience

5–10+ years working with enterprise POS systems in Grocery retail:
NCR (Encore, ISS45, Emerald)
Toshiba ACE (or equivalent)
Hands-on experience in:
POS configuration (not just support)
Loyalty and coupon execution at POS level
Proven ability to work across:
Vendors
Retailers
Internal engineering/product teams
Strong L3/L4 troubleshooting expertise

Preferred Experience

Grocery retail domain experience
Exposure to retail loyalty ecosystems and digital promotions
Experience managing vendor relationships or acting as a technical liaison

Success Metrics

Reduction in POS-related escalations and resolution time
Improved accuracy of loyalty and coupon execution
Faster coordination and resolution across vendors and retailers
Increased standardization across implementations
Strong internal and external stakeholder alignment

Pay: From $65,000.00 per year

Benefits:

401(k)
401(k) matching
Flexible schedule
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

technology support manager jobs in des plaines il

POS Systems & Integration Lead

Technical and Customer Relations Manager

Incident Management Lead

Support Supervisor, IT

Service Desk Process Lead

Data Support and Visualization Lead

IT Operations and Support Manager

Supervisor, Technical Support

Incident Manager

Trade Support Team Lead

Sterling OMS Lead

Technical Application Support Manager

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