Top 17 Technology support manager Jobs in Des Plaines Il

IT Help Desk Supervisor
ITW —Glenview, IL
- $93,000 - $123,000 a year
- Full-time
- Computer Science
- Windows
- Residential
- Paid holidays
- Parental leave
2d
IT Operations and Support Manager
Corporate America Family Credit Union —Elgin, IL
- $94,561.46 - $118,201.83 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Commuter assistance
Quick Apply
IT Lifecycle Team Lead
TYLin —Chicago, IL
- $96,000 - $144,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Disability insurance
- Health insurance
Assistant Manager Help Desk
Baird & Warner —Chicago, IL
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
9d
IT Field Team Lead
Creative Tech —Skokie, IL
- $49,000 - $56,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Fuel card
- Health insurance
Quick Apply
3d
Service Desk Process Lead
RL Canning —Chicago, IL
- $85,000 - $95,000 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
- AD&D insurance
- Paid holidays
Incident Manager
Lorsiv Technologies Inc. —Lisle, IL
- Weekends as needed
- Mid-level
- Continuous improvement
- Training & development
Technical and Customer Relations Manager
ALVEST EQUIPMENT SERVICES USA —Des Plaines, IL
- $95,000 - $115,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
Support Engagement Lead
Braze —Chicago, IL
- $85,000 - $125,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
Technical Installation Support Manager Job
Armstrong —Gilberts, IL
- $91,500 - $137,260 a year
- Full-time
- Up to 50% travel
- Construction site
- 5 years
- Disability insurance
- Health insurance
Data Support and Visualization Lead
Orison Solutions LLC —Chicago, IL
- $120,000 - $125,000 an hour
- Azure
- Senior level
- Leadership
Quick Apply
Sterling OMS Lead
Pragma Edge —Chicago, IL
- Full-time
- Research
- Analysis skills
- Senior level
Technical Training Manager
Life Fitness / Hammer Strength —Chicago, IL
- $93,000 - $135,900 a year
- Full-time
- Engineering
- 3 years
- Administrative experience
- Commuter assistance
- Health savings account
Quick Apply
Manager, Software Engineering (Tier-2) - Buyer Cloud- Onsite 2 Days in Chicago - FreeWheel
Comcast Corporation —Chicago, IL
- $137,369.30 - $206,053.95 a year
- Weekends as needed
- 5 years
- System design
- Office
Technical Application Support Manager
Wedi Corporation —Batavia, IL
- $90,000 - $100,000 a year
- Spanish
- Clean driving record
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Ad Operations & Automation Lead
Attain —Chicago, IL
- Call employer
- JavaScript
- Training & development
- Senior level
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Information Technology (IT) Manager
COMMUNITY EDUCATION NETWORK —Chicago, IL
Bachelor’s degree in Information Technology, Computer Science, or related field. Master’s degree in a related field. Up to 80% employer-paid medical coverage.
$57,500 - $73,158 a year
Quick Apply
Infrastructure & IT Operations Site Lead (IL) (1386)
Hyundai Translead —Joliet, IL
Bachelor’s degree in a related field, or equivalent experience. This position will be for our new manufacturing facility in Joliet and will initially be…
$112,540 - $135,065 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Manager, Information Technology - End User Support
Battelle —Columbus, OH
Bachelor's Degree in Computer and Information Systems or a more-specific, related technical field; 10 years’ experience in Information Technology; or an…
Tech Support Lead
The Christian and Missionary Alliance —Reynoldsburg, OH
For employees in the field, reports and escalates systems-level or application-related programming issues to the appropriate technology team employees.
$59,000 - $69,000 a year

Show more jobs in cities nearby

I want to receive the latest job alert for technology support manager in des plaines il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technology support manager jobs near des plaines il

IT Help Desk Supervisor

ITW -
Glenview, IL

Apply Now

Job Details

Full-time
$93,000 - $123,000 a year
2 days ago

Benefits

Paid holidays
Parental leave

Qualifications

Optimizing workflow processes
Telecommunications network troubleshooting
Vendor relationship building
Endpoint Security
Managing technical support teams
Data analysis reporting
Managing teams in a customer support role
Team leadership
Metrics Reporting
Windows
Supplier relationship improvement
Performance management
High school diploma or GED
Patch management
Technology management
Computer hardware
Desktop (troubleshooting support)
Vendor relationship management
Networking equipment (troubleshooting support)
Network cable
Desktop administration
Active Directory management
IT department experience

Full Job Description

Job Description:

ITW Construction North American provides solutions that build the spaces where we all live and work. Across the residential, commercial and renovation markets, we lead the construction industry in manufacturing a variety of products for wood, engineered lumber, concrete and steel.

At ITW, we offer you a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.

Purpose of the Role

The Help Desk Supervisor is a hybrid player-coach responsible for leading the Residential Construction Help Desk team while providing advanced technical support and escalation management. This position oversees daily service desk operations, drives team performance through coaching and development, and ensures delivery of timely, high-quality customer support.

The Help Desk Supervisor serves as both a people leader and technical expert, balancing operational management with hands-on troubleshooting of complex hardware, software, network, and application issues. This role partners with internal stakeholders and third-party vendors to improve service delivery, support software adoption, and drive continuous improvement across the IT support function.

Key Responsibilities

Lead, coach, and develop a team of Help Desk Support Analysts to achieve service, quality, and business objectives.
Foster a customer-focused culture centered on responsiveness, accountability, and continuous improvement.
Oversee day-to-day Help Desk operations, ensuring timely resolution of support requests and adherence to service level expectations.
Oversee resolution of technical issues across hardware, software, and network operations; document problems and maintain logs for trend analysis.
Serve as the primary escalation point for complex technical issues involving hardware, software, networking, and business applications.
Provide hands-on troubleshooting and root-cause analysis for recurring or high-impact incidents.
Provide regular operational updates and performance reports to leadership.
Support IT projects and technology initiatives that enhance the employee experience and business operations.

Required Qualifications

High school diploma or equivalent required.
7+ years of progressive IT support experience, including supporting multi-site environments.
3+ years of people leadership experience with direct reports.
2+ years of experience managing third-party technology vendors and service providers.
Strong troubleshooting skills across hardware, software, networking, and business applications.
Experience utilizing service metrics and data to drive decision-making and process improvements.
Experience in supporting Microsoft O365 applications, Windows OS, Workstation and application patch management, endpoint protection and Active Directory.
Experience troubleshooting issues with LAN networks and network hardware and cabling
Ability to communicate complex technical concepts to non-technical audiences.
Proven ability to manage multiple priorities in a fast-paced environment.
Strong customer service, organizational, and problem-solving skills.
Ability to travel approximately 10%, including occasional overnight travel.

Preferred Qualifications

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
Experience supporting multi-site, multi-domain environments.
Experience leading a service desk or IT support function.
Experience with ticketing systems, knowledge management platforms, and service-level reporting.

Compensation Information:

Annual base salary range for this position is $93,000 - $123,000. Please note that this salary information serves as a general guideline. Company considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. In addition, our benefits include paid vacation, sick, holiday, and parental leave. For more details, visit our Benefits page.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Apply Now

Refine Your Search

technology support manager jobs in des plaines il

IT Help Desk Supervisor

IT Operations and Support Manager

IT Lifecycle Team Lead

Assistant Manager Help Desk

IT Field Team Lead

Service Desk Process Lead

Incident Manager

Technical and Customer Relations Manager

Support Engagement Lead

Technical Installation Support Manager Job

Data Support and Visualization Lead

Sterling OMS Lead

Technical Training Manager

Manager, Software Engineering (Tier-2) - Buyer Cloud- Onsite 2 Days in Chicago - FreeWheel

Technical Application Support Manager

Ad Operations & Automation Lead

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for technology support manager in des plaines il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected