Job Title: Logistics Assistant Retail Manager
Reports To: Director of Retail
Summary: HarborWalk Village offers waterfront shopping, boat, pontoon and jet ski rentals, world class fishing, aqua adventures, dolphin cruises, clubs and nightlife, weekly fireworks, seasonal festivals, live entertainment, and a variety of restaurants.
Job Summary: The Logistics Assistant Retail Manager supports the Director of Retail by overseeing inventory control, receiving, replenishment, retail systems, and merchandise flow across all HarborWalk Village retail locations. This position ensures accurate inventory management, efficient product movement, operational excellence, and supports daily retail operations while providing leadership to the logistics and inventory team. Fills in as needed in the absence of the Director of Retail.
Compensation: $22.00 - $25.00 **based on level of experience
Essential Duties and Responsibilities: As outlined below and may include any additional duties as assigned by the Director of Retail.
Guest Service & Sales
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Deliver outstanding customer service while supporting retail operations.
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Ensure merchandise availability to meet guest expectations.
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Assist guests with product inquiries when needed.
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Support store sales through accurate inventory and timely replenishment.
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Resolve guest concerns professionally and escalate issues when appropriate.
Inventory Management & Logistics
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Lead all inventory receiving and merchandise processing.
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Maintain accurate inventory records across all retail locations.
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Coordinate merchandise transfers between locations.
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Oversee stockroom organization and warehouse standards.
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Conduct cycle counts and assists with annual physical inventories.
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Monitor inventory accuracy and minimize shrinkage.
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Ensure efficient merchandise flows from receiving to sales floor.
Retail Systems & Replenishment
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Maintain Retail Pro product information and SKU setup.
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Ensure accurate pricing and inventory tracking.
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Monitor replenishment levels and coordinate stock replenishment.
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Support POS operations and troubleshoot basic retail system issues.
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Coordinate inventory adjustments and stock corrections.
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Recommend reorder quantities based on inventory trends.
Reporting & Administration
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Prepare inventory reports and operational performance reports.
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Monitor inventory accuracy and key inventory metrics.
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Track receiving performance and replenishment activities.
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Maintain organized inventory documentation.
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Communicate inventory needs and operational updates to the Director of Retail.
Team Support & Leadership
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Train and mentor inventory and logistics associates.
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Ensure operational procedures are followed consistently.
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Foster teamwork and accountability.
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Promote a safe, organized, and efficient work environment.
Qualifications:
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Education: High school diploma or general education degree (GED) required.
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Minimum of 2–4 years of retail inventory, logistics, warehouse, or supply chain experience.
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Previous supervisory or leadership experience preferred.
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Experience with inventory management systems and Retail Pro preferred.
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Strong analytical, organizational, and problem-solving skills.
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Ability to lift merchandise and work in warehouse and retail environments.
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Flexible schedule including evenings, weekends, and holidays.
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Valid driver's license that has been in effect for at least three years with no major violations and no more than two minor violations within the past three years.
Knowledge, Skill, and Ability Requirements
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Employee leadership skills with the ability to motivate, coach, and develop team members.
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Strong organizational, prioritization, and inventory management skills.
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Excellent communication skills with guests, vendors, and team members.
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Computer proficiency including Retail Pro, Microsoft Word, Excel, and PowerPoint.
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Strong attention to detail with a commitment to inventory accuracy.
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Customer service focus with an understanding of how inventory availability supports the guest experience.
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Language & Communication: Ability to speak, read, write, and comprehend the English language. Ability to interpret safety rules, operating instructions, inventory documentation, and communicate effectively with guests and team members.
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Mathematical Skills: Ability to add, subtract, multiply, divide, calculate percentages, work with decimals, and perform retail calculations.
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Reasoning Ability: Ability to apply sound judgment, analyze inventory discrepancies, solve operational problems, prioritize competing responsibilities, and make timely decisions in a fast-paced retail environment.
Rules and Regulations
All employees must adhere to all safety rules and regulations required by local, State and Federal authorities, wear the appropriate personal protective equipment necessary to perform the job in a safe manner and will follow all safety rules per the Company’s Safety Policy.
Work Environment & Physical Demands
The work environment is primarily retail, warehouse, and stockroom-based at the marina, with occasional outdoor responsibilities to support merchandise deliveries, special events, and retail operations. The employee is regularly required to stand and walk for extended periods; reach with hands and arms; bend, stoop, kneel, crouch, and climb ladders as needed. The position requires frequent lifting, carrying, and moving of merchandise weighing up to 25 pounds independently and heavier items with assistance. Specific vision abilities include close vision, peripheral vision, depth perception, color vision, and the ability to adjust focus. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
