Top 832 Customer experience agent Jobs in Detroit, Mi

Employment Services Coordinator
Downriver Community Conference —Detroit, MI
- From $21.15 an hour
- Full-time
- Background check
- Management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent Front Desk - FT
MotorCity Casino Hotel —Detroit, MI
- $18.30 an hour
- Full-time
- Mid-level
- Windows
- Hotel
- Free parking
- Health insurance
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Guest Service Agent Front Desk - PT
MotorCity Casino Hotel —Detroit, MI
- $18.30 an hour
- Part-time
- Mid-level
- Windows
- Hotel
Quick Apply
Front Desk Agent
FORT PONTCHARTRAIN —Detroit, MI
- Overtime
- Computer literacy
- Basic math
- Hotel
- Free parking
- Flexible schedule
Quick Apply
Part-Time Reservation Agent
Sage Hospitality —Detroit, MI
- From $19 an hour
- Part-time
- Computer literacy
- No experience needed
- English
- AD&D insurance
- Health insurance
9d
Guest Service Agent
Cambria Detroit —Detroit, MI
- $16 - $18 an hour
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
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Front Desk Agent - Hotel Indigo Detroit
Hotel Indigo Detroir —Detroit, MI
- $16 - $17 an hour
- Online Application
- Microsoft Word
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
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Receptionist - State Farm Agent Team Member
Jasmine Ross - State Farm Agent —Dearborn, MI
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Profit sharing
- Paid training
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Receptionist - State Farm Agent Team Member
Angela Hughes - State Farm Agent —Detroit, MI
- $16 - $25 an hour
- Full-time
- Computer literacy
- Office
- Communication skills
- Tuition reimbursement
- Paid time off
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Front Desk Hospitality Agent
Sonder Holdings —Detroit, MI
- Weekends as needed
- Computer literacy
- Writing skills
- Maintenance
- Health insurance
- Dental insurance
Contact Center Agent - Romulus (Must Live In/Near the Metro Detroit Area, MI)
Public Service Credit Union —Romulus, MI
- Weekends as needed
- Remote
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Cargo Warehouse Agent
AGI Cargo LLC —Detroit, MI
- $19 - $22 an hour
- Weekends as needed
- Background check
- 18 years or older
- Clean driving record
- Paid training
Quick Apply
LEASING AGENT
Princeton Management —Detroit, MI
- Part-time
- High school diploma or GED
- Organizational skills
- Computer skills
- AD&D insurance
- Paid holidays
10d
Call Center Agent
Clementine Answers —Roseville, MI
- $15 - $18 an hour
- Part-time
- Computer literacy
- English
- Windows
Quick Apply
Medical Courier I, Detroit
Jubilant DraxImage, Inc. dba Jubilant Radiopharma —Detroit, MI
- From $18 an hour
- Full-time
- Pass drug screening
- Driver's License
- Criminal background check
- Paid holidays
- Health insurance
Airport Ramp Agent - DTW
Unifi Aviation, LLC —Detroit, MI
- $16.50 an hour
- Overtime
- 18 years or older
- No experience needed
- High school diploma or GED
- Paid training
- Health insurance
1d
Peptone Manufacturing Operator - 2nd Shift
Thermo Fisher Scientific —Detroit, MI
- $25.03 an hour
- Overtime
- Basic math
- No experience needed
- High school diploma or GED
- Health insurance
- Paid time off
2d
Optical Service Rep - Full time - Detroit
Henry Ford Health —Detroit, MI
- Full-time
- Hospitality
- 18 years or older
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Guest Service Agent / Front Desk
Hyatt House Royal Oak / Birmingham, MI —Royal Oak, MI
- $16 - $18 an hour
- Part-time
- Basic math
- Hotel
- High school diploma or GED
- Employee discount
Quick Apply
6d
Group Air Coordinator – Dedicated (Team Lead)
ADTRAV Travel Management —Detroit, MI
- $28 - $29 an hour
- Overtime
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
3d

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Employment Services Coordinator

Downriver Community Conference -
Detroit, MI

Quick Apply

Job Details

Full-time
From $21.15 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Teaching resume writing
Management
Customer service
Resume review
Writing skills
Presentations for conferences or internal meetings
In-person customer service
Public speaking
Employee relationship building
Supervising experience
Job interview preparation (career advising)
Conducting training sessions
Human Services
Student resume writing assistance
Grammar Experience
Teaching
Workforce development

Full Job Description

The Employment Service Coordinator is responsible for serving as the Team Leader at their assigned location, providing mediated and facilitated services to Employment Service (ES) Center customers in accordance with provisions in the ES Manual and local policies and procedures, overseeing the ES Specialist staff in daily tasks, and coordinating the ES Program with One Stop Center staff and One Stop partners. This person is also responsible for the identification and development of resources, materials, and sources of opportunities to promote placement of qualified Employment Service customers into suitable employment and conducting a variety of job search related workshops and seminars. Finally, the Employment Service Coordinator will promote excellence in customer service, guidance, direction, and instruction leading to a successful job search and ultimate employment for Employment Service Center customers and ensure program performance measures and corresponding documentation.

PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

· Oversees the daily operations of the ES Center to ensure high quality career development service delivery to all customers in adherence with program regulations, agency policies, and state mandates.

· Coordinates staff scheduling to ensure sufficient coverage of ES Center at all times, employee attendance tracking and recording, and data gathering to ensure compliance with and support reported levels of service.

· Maintains effective and mutually beneficial relationships to enhance One Stop Center services with One Stop staff and partners including actively participating in regular meetings.

· Submits weekly service level reports and making recommendations for improved ES Center resources and equipment, One Stop partner coordination, staff professional development and staff performance tracking.

· Assists customers with registration for and Intake of Trade Act programs, preparing the customer for meeting the requirements for entry into classroom training or accessing other Trade Act services.

· Conducts Job Search Skills Workshops for One Stop Center customers that include, but are not limited to resumes, cover letters, interview techniques, thank-you notes, telephone skills, and effective job search techniques.

· Presents program orientation sessions at various events, meetings, worker orientations, and community agencies to market services available at the various ES Centers.

· Facilitates quality customer service while providing a user-friendly atmosphere in the Employment Service Center.

· Screens, interviews, and matches customers to job openings; acting as a referral agent to the One Stop job developers and local businesses.

· Responsible for maintaining and updating job search materials and employment opportunities bulletin board and developing flyers, hand-outs and other informational materials.

· Oversees the maintenance of accurate records of customers' job search activities and an accurate filing system for business records in accordance with local, state, federal and unit regulations.

· Documents customer complaints and completes classroom training waivers for UI recipients using designated systems and forms in accordance with established procedures and policies.

· Assists customers with a variety of job search concerns, answers programmatic and procedural questions, provides motivational support to customers to increase their job search opportunities and enhance job retention.

· Assists customers with operating computerized software and tutorials in the Resource Center: MOIS, Internet, Microsoft software applications, GED preparation, Open Options, O*NET, basic skills tutorials, and self-assessment instruments.

· Performs testing in accordance with provisions in the ES manual utilizing state approved instruments.

· Refers customers to workshops and other training opportunities available in the One Stop or the local community and guides customers in the use of available resources.

· Keeps updated on business changes in the work place to provide customers with current and relevant information including available employment opportunities, local labor market conditions, One Stop and community programs, and educational and vocational information.

· Conducts research and reviews resource and job search material, tutorials, computer software programs and equipment to recommend for purchase in updating or enhancing the ES Center.

· Assists customers in developing and posting professional electronic resumes on Michi-gan’s Talent Bank, providing instruction in conducting on-line job searches, and developing career employment plans and goals.

· Works as part of a team to conduct follow-up with ES Center customers in recording employment/placement data and/or providing additional support to foster continued efforts toward goal completion.

· Assists employers in registering and positing job openings on the Michigan’s Job Bank and providing guidance to employers on searching for qualified candidates from DCC’s ES customer pool and Michigan’s Talent Bank.

· Maintains current knowledge of the local, state, federal, and unit regulations and guidelines in delivering services in the ES Center and processing all required forms and documents in a timely manner to comply with these regulations.

· Monitors performance levels according to contractual goals on a regular basis and implementing corrective action as necessary to ensure that contracted program performance measures are met or exceeded.

· Responsible for supervising Career Specialists, Employment Specialists and Employment Service Assistance.

EDUCATIONAL AND EXPERIENTIAL REQUIREMENTS:

· Bachelor Degree in Human Services or related field is preferred.

· One year of experience in an employment service or placement service setting, teaching, or human service environment.

· Excellent presentation and public speaking ability. Must be comfortable speaking before large groups of people and able to deliver effective seminars and conduct workshops.

· Excellent customer service skills. Must possess excellent interpersonal skills and ability to communicate effectively with diverse customer base to resolve customer complaints, staffing issues and program coordination problems. Must be able to maintain effective, positive relationships with staff, co-workers, employers, and all partner program operators.

· Excellent written communications skills. Proven ability to articulate thoughts clearly on paper with proper grammar, punctuation and the ability to apply language rules.

· Experienced with resume and cover letter writing, clear and concise composition skills and ability to learn and apply job search skill techniques to direct customers in their job search.

This job description is not intended, nor should it be construed to be all-inclusive.

*May be required to report to other sites for coverage purposes as needed.

Job Type: Full-time

Pay: From $21.15 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

How many years of resume writing and/or workforce development experience do you have?

Experience:

Customer service: 2 years (Required)
supervisory: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer experience agent jobs in detroit, mi

Employment Services Coordinator

Guest Service Agent Front Desk - FT

Guest Service Agent Front Desk - PT

Front Desk Agent

Part-Time Reservation Agent

Guest Service Agent

Front Desk Agent - Hotel Indigo Detroit

Receptionist - State Farm Agent Team Member

Receptionist - State Farm Agent Team Member

Front Desk Hospitality Agent

Contact Center Agent - Romulus (Must Live In/Near the Metro Detroit Area, MI)

Cargo Warehouse Agent

LEASING AGENT

Call Center Agent

Medical Courier I, Detroit

Airport Ramp Agent - DTW

Peptone Manufacturing Operator - 2nd Shift

Optical Service Rep - Full time - Detroit

Guest Service Agent / Front Desk

Group Air Coordinator – Dedicated (Team Lead)

I want to receive the latest job alert for customer experience agent in detroit, mi

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