Top 168 Help desk Jobs in Detroit, Mi

Software Reliability Engineer - Warehouse Management Systems
Lineage Logistics —Novi, MI
- Full-time
- Remote
- SQL
- Continuous improvement
- US work authorization
- Disability insurance
- Health insurance
Quick Apply
Patient Technical Support Representative
Lucent Surgical Support Systems, Inc. —Novi, MI
- From $36,000 a year
- Full-time
- Surgery
- Hospital
- Perioperative Care
- Health insurance
- Dental insurance
Quick Apply
In-Home Sales & Tech Support (Part-Time)
Asurion Insurance Services —Troy, MI
- $23.95 an hour
- 12 hour shift
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
IT Specialist/Desktop Support
Connection —Detroit, MI
- $39 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
9d
Help Desk Analyst
Motor City Electric —Detroit, MI
- Microsoft Outlook
- Construction site
- Mid-level
Help Desk Level II & Level III
True World Group —Novi, MI
- $53,000 - $63,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
IT Support Specialist (Help Desk)
Weldaloy Specialty Forgings —Warren, MI
- $20 - $22 an hour
- Weekends as needed
- Microsoft Outlook
- ERP systems
- Mid-level
- Work from home
Quick Apply
IT Specialist
Energy Sciences —Berkley, MI
- $34.62 - $43.27 an hour
- Part-time
- Hybrid work
- Mid-level
- Office
- US work authorization
- Profit sharing
- Paid holidays
Quick Apply
Desktop Support Specialist
Oakland Community College —Royal Oak, MI
- Full-time
- Customer service
- Research
- Mid-level
- Health savings account
- Health insurance
12d
IT Analyst - Part Time
LevelEleven —Detroit, MI
- Part-time
- Google Workspace
- Microsoft Outlook
- Mid-level
Tech Support Specialist: Fast Growth, Real Impact, A-Players Only (Remote)
EZ-AD TV —Troy, MI
- Remote
- Mid-level
- Databases
- Product management
- Flexible schedule
7d
IT Support Associate I
Expeditors —Romulus, MI
- $50,000 - $60,000 a year
- Full-time
- SharePoint
- Communication skills
- Entry level
- Employee stock purchase plan
- Paid holidays
Quick Apply
IT Help Desk Technician
PRIORITY WASTE RESOURCES LLC —Clinton Township, MI
- Microsoft Outlook
- Office
- Windows
Quick Apply
Entry Level MSP Technician (Help Desk)
Grid4 Communications —Troy, MI
- $40,000 - $57,850 a year
- Full-time
- Computer Science
- Windows
- Associate's degree
- Paid jury duty
- Paid holidays
Quick Apply
IT Support Technician
WOW! —Madison Heights, MI
- $45,000 - $55,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance
IT Support Specialist L2
Milestone Technologies, Inc. —Detroit, MI
- Weekends as needed
- Mid-level
- Office
- Windows
End User Experience – PC Garage and GM Defense End User Support Technician
General Motors —Warren, MI
- Email
- Mid-level
- Organizational skills
- In-person
- Benefits from day one
10d
End User Support Technician
J.D. Power —Troy, MI
- $60,000 - $65,000 a year
- Email
- Computer Science
- Mid-level
- Office
Service Desk Analyst
Global Information Technology —Detroit, MI
- Contract
- Hybrid work
- Mid-level
- 3 years
Quick Apply
IT Support Specialist
VigorCare Pediatric Services —Detroit, MI
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
2d

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Software Reliability Engineer - Warehouse Management Systems

Lineage Logistics -
Novi, MI

Quick Apply

Job Details

Full-time

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off

Qualifications

Software issue identification
Application Integration
Inventory management systems
Operational analysis
Systems integration
Software engineering
Database systems
Defect resolution root cause analysis
Responding to infrastructure failures
Bug Tracking (Quality assurance practices)
Engineering development testing
Automation
Data validation techniques
Tooling
Incident report management
IT system monitoring
System performance optimization
Configuration management
Bug Reporting (Quality assurance practices)
Warehouse management system
Incident Escalation
SQL
Collaboration with product development teams
Continuous improvement
SRE
EDI transactions for logistics
Log analysis tools
Scripting
Production monitoring
Problem management

Full Job Description

The Software Reliability Engineer (SRE) will play a critical role in ensuring that our Warehouse Management Software (WMS) runs seamlessly across both automated and manual facilities. This role focuses on investigating, diagnosing, and resolving operational software issues that impact warehouse performance-freeing developers to focus on new features and ensuring WMS never disrupts day-to-day operations.
Please note: We are unable to sponsor work authorization now or in the future for this role.

Roles and Responsibilities

1. Operational Issue Investigation and Quick Resolution

Monitor and respond to operational issues affecting WMS functions (e.g., receiving, shipping, inventory).
Analyze system logs, error reports, and transaction flows to identify anomalies or failures.
Work closely with Level 1 support and warehouse operation teams to understand incident symptoms and timelines.
Execute quick resolutions by using extended user rights, database interventions, or WMS configuration changes.

2. Code-Level Debugging

Debug application code, workflows, customizations, and interfaces to identify bugs or performance bottlenecks.
Collaborate with WMS QA team to reproduce issues in test environments and trace through application workflows to isolate root causes.
Collaborate with Product/Development teams to propose, implement, and test code fixes.

3. Real-Time System Monitoring

Use tools like Datadog or internal diagnostics to monitor WMS behavior.
Proactively set up or refine alerts for failure patterns (e.g., inventory mismatches, interface timeouts, RF disconnects).
Improve observability by suggesting/implement better logging practices and metric coverage.

4. Interface Troubleshooting

Investigate communication failures between WMS and other Products (e.g., LinOS, Link, EDI, Easymetrics).
Troubleshoot integration issues between the WMS and external systems (e.g., DevOps, DCOps).
Provide software-side support during integration testing, mainly remote and on-site by occasion.

5. Incident Management & Escalation

Participate in on-call rotations or site support shifts for time-sensitive incidents.
Coordinate with operations, IT, and engineering during critical events to ensure fast resolution.
Document incidents thoroughly, including root causes, fixes, and follow-up actions.

6. Post-Incident Review & Continuous Improvement

Contribute to postmortem analysis for high-impact incidents.
Recommend and implement configuration changes or process improvements to prevent repeated issues.
Update or create playbooks and troubleshooting guides for known WMS issues.

7. Internal Tooling and Automation

Develop scripts or queries (e.g., SQL) to streamline log analysis, system diagnostics, or data validation.
Propose internal utilities to detect edge-case failures or performance degradations early.
Support development of internal test tooling and simulations for recurring business scenarios.

8. Cross-Functional Collaboration

Work with Product/Development teams to escalate and fix production bugs.
Collaborate with QA teams to validate fixes or reproduce intermittent issues.
Partner with implementation teams to train staff on WMS behavior and provide escalation support.

#LI-Remote

Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.
Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

#INDSP

Quick Apply

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help desk jobs in detroit, mi

Software Reliability Engineer - Warehouse Management Systems

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