Top 755 Insurance account representative Jobs in Detroit, Mi

Call Center Operations Manager
UAW-FCA-Ford-General Motors Legal Services Plan —Wayne, MI
- $75,000 - $82,000 a year
- Email
- Hybrid work
- Background check
- 7 years
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Insurance Account Representative - State Farm Agent Team Member
Phil Pappas - State Farm Agent —Dearborn Heights, MI
- $70,000 - $100,000 a year
- Full-time
- Hybrid work
- Office
- Entry level
- Paid time off
- Work from home
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Insurance Account Representative - State Farm Agent Team Member
Leonard Crosby - State Farm Agent —Allen Park, MI
- $45,000 - $70,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Opportunities for advancement
Quick Apply
Help Desk Representative
Quin Richmond Plumbing Service —Detroit, MI
- $22.77 - $33.00 an hour
- Part-time
- Mid-level
- Windows
- In-person
- Health savings account
- Relocation assistance
Quick Apply
Quality Manager (Automotive Experience Required)
Harada Industry of America, Inc. —Novi, MI
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Licensed Insurance Agent
Gardner Insurance Agency Meemic —Saint Clair Shores, MI
- $2,400 - $5,000 a month
- Full-time
- CRM software
- Background check
- Customer service
Quick Apply
Radiology Technologist Lead
Corewell Health —Troy, MI
- Full-time
- BLS Certification
- Patient care
- Senior level
Inside Sales Representative B2B ***In Office***
The Odyssey Group —Troy, MI
- $35,000 - $100,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Client Relationship Representative (Universal Banker)
First Merchants Bank —Farmington Hills, MI
- Call employer
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Medical Coder and Biller
Michigan Kidney Consultants —Sterling Heights, MI
- From $21 an hour
- Full-time
- Computer literacy
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
CNC Horizontal Mill Machinist Job -
Bmt Aerospace Usa, Inc. —Fraser, MI
- From $28 an hour
- Online Application
- Ability to walk for extended periods
- Basic math
- English
- Health insurance
- Dental insurance
Quick Apply
Manager of Floor Experience & Engagement
Michigan Science Center —Detroit, MI
- $47,000 - $50,000 a year
- Weekends as needed
- Bachelor of Science
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Deputy Controller
City of Ecorse —Ecorse, MI
- $36 - $46 an hour
- Extended hours
- Mid-level
- Office
- Finance
- Health insurance
- Dental insurance
Quick Apply
Senior Solid Waste Project Manager
BEL Environmental Engineering —Livonia, MI
- From $100,000 a year
- Full-time
- Background check
- 7 years
- Engineering
- Paid parental leave
- Health savings account
Quick Apply
Manufacturing Engineer - Build Process
Futuramic Tool & Engineering —Warren, MI
- Overtime
- Customer service
- 5 years
- Word processing
- Health savings account
- Health insurance
Quick Apply
B2B Account Executive, Outside Sales
Wholesale Payments Inc. —Michigan
- $80,000 - $150,000 a year
- Full-time
- Mid-level
- Driving
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Solid Waste CQA Client Manager
BEL Environmental Engineering —Livonia, MI
- From $110,000 a year
- Full-time
- Background check
- Management
- Construction site
- Paid parental leave
- Health savings account
Quick Apply
Senior Solid Waste Client Manager
BEL Environmental Engineering —Livonia, MI
- From $120,000 a year
- Full-time
- Engineering
- 11+ years
- Business development
- Paid parental leave
- Health savings account
Quick Apply
Customer Service & Sales Administration Manager
AJM Packaging Corp —Bloomfield Hills, MI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health savings account
Quick Apply
Reliability Engineer
Piramal Pharma Solutions —Riverview, MI
- $100,000 a year
- Full-time
- Mid-level
- 3 years
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
14d

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insurance account representative jobs near detroit, mi

Call Center Operations Manager

UAW-FCA-Ford-General Motors Legal Services Plan
Wayne, MI

Quick Apply

Job Details

Full-time
$75,000 - $82,000 a year

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
401(k) 6% Match
Vision insurance
Life insurance
Retirement plan

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
Staff policy implementation
Process improvement planning
Analytics

Full Job Description

The UAW-FCA-Ford-General Motors Legal Services Plan is seeking an experienced Call Center Operations Manager to lead our Member Intake Department and drive continuous improvement in service quality, operational performance, and the member experience.

Our Member Intake Department serves as the first point of contact for thousands of members seeking legal assistance each year. Representatives verify eligibility, explain Plan benefits, assign matters to staff attorneys or cooperating attorneys, and direct members to the appropriate resources when additional review or specialized referrals are needed.

We are seeking a proven leader who can build upon an established operation by strengthening quality assurance, improving first-contact resolution, reducing repeat calls, increasing productivity, and using data to drive continuous improvement.

Primary Responsibilities

● Lead, coach, and develop a team of approximately 12 unionized Member Intake Representatives.

● Build a culture focused on professionalism, accountability, and exceptional member service.

● Develop and oversee a quality assurance program that includes call monitoring, coaching, and performance feedback.

● Improve first-contact resolution by ensuring representatives provide complete, accurate explanations of Plan benefits, referral procedures, and member responsibilities.

● Analyze operational metrics and prepare reports that identify trends, measure productivity, improve service quality, and reduce repeat calls.

● Supervise a primarily remote workforce while ensuring accountability and consistent performance.

● Identify workflow improvements and implement technology, including AI tools, that enhance efficiency and the member experience.

● Partner with attorneys and leadership to continuously improve departmental performance and member satisfaction.

Qualifications

● Bachelor’s degree preferred, or an equivalent combination of education and progressively responsible contact center leadership experience.

● Seven or more years of leadership experience in a contact center, customer service, member services, employee benefits, insurance, healthcare, financial services, legal operations, or another service-focused environment.

● Demonstrated success improving contact center performance through quality assurance, employee coaching, operational analytics, and process improvement.

● Strong leadership, communication, analytical, coaching, and organizational skills.

● Experience supervising remote or hybrid teams required.

● Unionized environment. Experience administering CBA or detailed employee policies and manual.

Compensation & Benefits

Salary: $75,000–$82,000, depending on qualifications and experience.

We offer an excellent benefits package, including comprehensive health insurance, an employer-paid 6% 401(k) contribution, 15 paid holidays, paid vacation and sick leave, and a hybrid work environment.

If you are passionate about developing employees, improving operations, and delivering an outstanding member experience, we encourage you to apply.

Qualified applicants should submit a resume, references and cover letter to [email protected].

Pay: $75,000.00 - $82,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Retirement plan
Vision insurance

Work Location: Hybrid remote in Wayne, MI 48184

Quick Apply

Refine Your Search

insurance account representative jobs in detroit, mi

Call Center Operations Manager

Insurance Account Representative - State Farm Agent Team Member

Insurance Account Representative - State Farm Agent Team Member

Help Desk Representative

Quality Manager (Automotive Experience Required)

Licensed Insurance Agent

Radiology Technologist Lead

Inside Sales Representative B2B In Office

Client Relationship Representative (Universal Banker)

Medical Coder and Biller

CNC Horizontal Mill Machinist Job -

Manager of Floor Experience & Engagement

Deputy Controller

Senior Solid Waste Project Manager

Manufacturing Engineer - Build Process

B2B Account Executive, Outside Sales

Solid Waste CQA Client Manager

Senior Solid Waste Client Manager

Customer Service & Sales Administration Manager

Reliability Engineer

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