Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in southeast Michigan. We have over 450 team members, more than 145,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades.
We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions – team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row.
If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!
Information about our comprehensive total rewards package can be found here.
Overview of Responsibilities: Designs, develops, and optimizes educational materials that enhance learning, build skills, and support strategic initiatives. Facilitates outcome-based training by delivering impactful learning experiences. Collaborates with leaders and project teams to ensure training aligns with business needs and enhances organizational performance of talent.
- Corporate Project Support: Collaborates with stakeholders and project leaders to assess training needs that support the successful implementation of corporate projects. Designs and delivers targeted learning solutions that align with project goals and timelines. Maintains alignment throughout the project to keep training effective and relevant and remains nimble as project and training needs evolve. Updates existing training materials as needed to reflect project-related changes and ensure content remains accurate, relevant and aligned with current processes.
- Talent Development Execution: Partners with leaders to uncover the true contributors to performance or skill gaps and determines most effective paths forward. Asks thought-provoking questions to identify the development needs and partners with HR Generalist to recommend effective learning solutions that align with strategic targets. Develops outcome-based training and supporting materials aligned with business objectives and support long-term growth. Drives corporate culture by aligning learning and development initiatives with organizational values, empower team members to grow, collaborate, and embody MSGCUs vision.
- Leader Support: Equips leaders with tools, resources, and coaching needed to successfully onboard new and develop existing talent. Ensures team members are supported through structured assimilation plans and holds leaders accountable for execution. Collaborates with the HR Generalist when a leadership skill gap is identified to develop tailored learning or coaching solutions for effective development.
- Facilitates Training: Delivers engaging and effective development experiences across multiple learning modalities. Shares relevant knowledge and understanding on environmental, regulatory, financial, and other factors that impact business priorities. Leverages technology to scale delivery and ensure consistent and interactive training experiences across teams. Communicates with stakeholders to share feedback regarding team members’ progress during training.
- Training Evaluation and Reporting: Gathers, analyzes, and interprets feedback from training to evaluate effectiveness and identify trends or gaps. Translates insights into actionable recommendations for leaders and cross-functional departments. Uses data to refine training content, adjust delivery methods, and development strategies.
Core Competencies:
- Member Focus: Builds strong member relationships (internal/external) and delivers member-centric solutions by exceeding expectations and providing superior quality support, development and solutions in a professional, efficient and courteous manner. Ensures a high level of excellence and takes responsibility for outcome.
- Balances Multiple Stakeholders: Keeps current and applies knowledge of our business and the marketplace relevant to assigned business partners’ areas of responsibility. Possesses a deep understanding of goals and challenges, anticipating and assessing stated and unstated needs to better support and align with the organization’s strategic objectives and desired future state.
- Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm. Strong ability to determine the needs of others and resolve problems. Plans and aligns work to meet related training and development commitments, and those aligned with organizational goals and in support of business partner initiatives and talent development experiences.
- Collaborates: Works collaboratively and openly with assigned business partners at all levels of the organization to meet shared objectives. High level of interpersonal skills with a service and solutions orientation.
- Develops Talent: Develops team members to meet both their career goals and the organization’s expectations and goals.
- Communicates Effectively: Must be articulate, persuasive, and possess excellent written and verbal communication, presentation, and facilitation skills that convey a clear understanding of the unique needs of different audiences. Ability to have candid professional conversations that may involve differing viewpoints, accountability, or conflict resolution. Clearly expresses views, actively listens to understand views of others, and influences without authority by applying conversational rigor and crucial conversations skills.
- Instills Trust: Builds relationships and gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.
- Demonstrates Self-Awareness: Uses a combination of feedback and reflection to gain productive insight into personal strengths and developmental areas. Applies feedback to personal development using both formal and informal development channels.
- Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations.
Education and Experience Requirements:
- Bachelor’s degree in Human Resources, Organizational Development, Instructional Design or related required and;
- 2 years of demonstrated experience in Human Resources, Organizational Development, Instructional Design.
Working Conditions:
- Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
- Occasionally required to travel throughout MSGCU's service area as business needs require.
- Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
- This work involves sitting with brief periods of walking and extended periods of standing and may occasionally require lifting and/or moving up to 25 pounds.
Compensation and Benefits:
Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.
- Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
- If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
- You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)
