Top 23 It service manager Jobs in Detroit, Mi

Service Desk Manager
Lumentis —Novi, MI
- Full-time
- Hybrid work
- 7 years
- Office
- Windows
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Service Delivery Manager (onsite)
NTT DATA —Detroit, MI
- $65 - $68 an hour
- Mid-level
- 3 years
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
3d
Team Lead / Support Lead IT Managed Services Help Desk
Stafford Gray —Detroit, MI
- Contract
- 7 years
- Windows
- Microsoft Office
Quick Apply
Field Service Manager
Burroughs, Inc. —Detroit, MI
- $75,000 - $90,000 a year
- Microsoft Excel
- Microsoft Outlook
- Windows
Service CCaaS Technology Delivery Lead
Accenture —Detroit, MI
- $122,700 - $302,400 a year
- Full-time
- Hybrid work
- Oracle
- Sales
- 5 years
- Paid holidays
- Disability insurance
14d
Service Delivery Manager IT Security Operations - Firewall, Security Tools and Vulnerability Response
Trinity Health —Livonia, MI
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
14d
Sr. Manager, Engineering Service Delivery
Trinity Health —Livonia, MI
- Full-time
- Office
- 3 years
- Analysis skills
11d
Manager - Epic Cogito
Henry Ford Health —Detroit, MI
- Day shift
- 7 years
- Master's degree
- Supervising experience
- Health insurance
- Dental insurance
Senior Engineering Manager of Backend Services
Whisker —Auburn Hills, MI
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Office
- Paid parental leave
- Paid holidays
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IT Managed Services Account Manager
Hyperion Managed Services —Troy, MI
- Full-time
- Hybrid work
- Mid-level
- IT
- Profit sharing
- Health insurance
Quick Apply
Managed Services Revenue Cycle Technology Manager
Huron Managed Services LLC —Detroit, MI
- $115,000 - $151,000 a year
- Full-time
- Azure
- 5 years
- SQL
- Health insurance
- Dental insurance
Quick Apply
6d
AI Product Manager-Sales & Services
Ford Motor Company —Dearborn, MI
- $99,600 - $192,900 a year
- Online Application
- Hybrid work
- 3 years
- Master's degree
- Analysis skills
- Paid parental leave
- Paid holidays
5d
Engagement Manager, Professional Services, AWS Strategic Industries
Amazon Web Services, Inc. —Southfield, MI
- $131,200 - $195,400 a year
- Full-time
- Computer science
- Computer Science
- 3 years
- AD&D insurance
- Health insurance
21h
Intelligent Infrastructure Services Advisory Lead
Accenture —Detroit, MI
- $122,700 - $396,500 a year
- Full-time
- Hybrid work
- Azure
- 6 years
- DevOps
- Paid holidays
- Disability insurance
Enterprise Software Support Engineer
Edward Rose & Sons —Bloomfield Hills, MI
- Overtime
- Research
- Mid-level
- Office
- Paid time off
- On-the-job training
Quick Apply
4d
Technology Strategy Manager/Sr Manager, Financial Services
Accenture —Detroit, MI
- $87,400 - $253,000 a year
- Full-time
- Writing skills
- Research
- Analysis skills
- Paid holidays
- Disability insurance
Project Manager
Technosoft Services —Farmington Hills, MI
- Full-time
- Bachelor of Science
- Assembly
- Organizational skills
Financial Services - Tech Consulting - Guidewire - Business Analyst - Manager
EY —Detroit, MI
- $142,600 - $297,200 a year
- Computer Science
- Research
- Supervising experience
- Paid holidays
- Health insurance
6d
Attest Services-IT Audit Manager
Grant Thornton —Southfield, MI
- Full-time
- 6 years
- Office
- Windows

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Manager, IT Support
Continental Services —Sterling Heights, MI
Acts as the Microsoft 365 administrator, managing users, groups, collaboration tools, licensing, and security policies.
Quick Apply
Service Desk Manager
Lumentis —Novi, MI
Coach and develop service desk staff (internal and/or external), fostering a customer centric culture and clear ownership.
Quick Apply

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Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year
IT Manager - Business Systems
Honda —Marysville, OH
They will work closely with decision makers across the organization to identify, recommend, develop, implement, and support cost-effective technology solutions…
$117,500 - $146,800 a year
18h

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Service Desk Manager

Lumentis
Novi, MI

Quick Apply

Job Details

Full-time

Qualifications

Managing technical support teams
Managing teams in a customer support role
Tooling
Incident management software
Frontline customer support management
Global team management
Key Performance Indicators
Quality performance measurement
Implementing IT solutions
Ticketing system technical support

Full Job Description

Overview of the Role

The Service Desk Manager is the owner of the employee IT experience at Lumentis, responsible for managing the global service desk function and day-to-day end user support. This role will implement and optimize a modern service desk platform, drive service quality through KPIs and SLAs, and ensure that employees receive timely, effective, and friendly IT support.

Company Background

Lumentis is a recognized leader in automotive lighting, serving numerous customers globally. We are committed to innovation, quality, and customer satisfaction in a fast-paced, dynamic environment.

https://lumentis-group.com/

Key Responsibilities

Lead the global IT service desk function, ensuring high quality support to employees across all regions and locations.
Implement and manage a service desk platform (for example ServiceNow, Freshdesk, Ivanti Neurons, or similar), including workflows, knowledge base, and self-service capabilities.
Define and monitor service performance through KPIs and SLAs; drive continuous improvement based on metrics and feedback.
Oversee incident, request, and escalation processes, working closely with Infrastructure, Applications, and Security teams.
Develop and maintain service desk procedures, runbooks, and knowledge articles to support efficient and consistent service delivery.
Coach and develop service desk staff (internal and/or external), fostering a customer centric culture and clear ownership.
Collaborate with HR, Facilities, and other corporate functions to support onboarding, offboarding, and other cross functional processes.
Communicate planned maintenance, outages, and major incidents clearly and proactively to end users and stakeholders.
Gather and analyze employee feedback to continuously improve the IT experience.

Required Qualifications

Typically requires 7+ years of experience in IT support or service desk roles, including prior service desk management experience.
Demonstrated experience implementing, configuring, and managing IT service management tools (such as ServiceNow, Freshdesk, Ivanti Neurons, or similar).
Strong knowledge of ITIL or equivalent IT service management best practices.
Proven track record managing KPIs, SLAs, and service quality in a multi site or global environment.
Experience leading and developing service desk or IT support teams.
Excellent customer service orientation and communication skills, with the ability to interact effectively at all levels of the organization.

Desired Skills

Experience supporting end users in manufacturing or automotive environments.
Familiarity with collaboration and endpoint platforms, including Office 365, Windows, mobile devices, and remote access tools.
Experience working with outsourced or managed service providers in a support context.
Ability to manage change and drive adoption of new tools and processes for end users.
Knowledge of ITIL processes and best practices
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicants must be legally authorized to work in the United States at the time of hire.

Work Environment

Hybrid (in-office and remote); up to 25% travel

Reports To

Senior Manager– Infrastructure and Operations

Equal Employment Opportunity

The Company is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable law.

Call-To-Action

If you are ready to steer your career towards new horizons with Lumentis, we encourage you to bring your expertise onboard. Join us in shaping the future of automotive lighting solutions, your leadership can make a difference!

Work Location: Hybrid remote in Novi, MI 48375

Quick Apply

Refine Your Search

it service manager jobs in detroit, mi

Service Desk Manager

Service Delivery Manager (onsite)

Team Lead / Support Lead IT Managed Services Help Desk

Field Service Manager

Service CCaaS Technology Delivery Lead

Service Delivery Manager IT Security Operations - Firewall, Security Tools and Vulnerability Response

Sr. Manager, Engineering Service Delivery

Manager - Epic Cogito

Senior Engineering Manager of Backend Services

IT Managed Services Account Manager

Managed Services Revenue Cycle Technology Manager

AI Product Manager-Sales & Services

Engagement Manager, Professional Services, AWS Strategic Industries

Intelligent Infrastructure Services Advisory Lead

Enterprise Software Support Engineer

Technology Strategy Manager/Sr Manager, Financial Services

Project Manager

Financial Services - Tech Consulting - Guidewire - Business Analyst - Manager

Attest Services-IT Audit Manager

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