Top 92 Senior program officer Jobs in Detroit, Mi

Senior Director of Guest Experience
Detroit Zoological Society —Royal Oak, MI
- Weekends as needed
- Marketing
- Office
- 8 years
Quick Apply
1d
SVP, Chief Operating Officer
Corewell Health —Southfield, MI
- Full-time
- Hospital
- Office
- Bachelor's degree
Executive Director, Science and Education
CannonDesign —Detroit, MI
- $270,000 - $290,000 a year
- Master's degree
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Associate Director, Business Development & Conference Services
Wayne State University —Detroit, MI
- $95,000 - $105,000 a year
- Weekends as needed
- Background check
- Marketing
- Writing skills
Fire Chief
City of Sterling Heights, MI —Sterling Heights, MI
- $152,250 - $178,640 a year
- Master's degree
- Bachelor's degree
- Budgeting
- Paid holidays
- Health insurance
5d
Senior Development Associate
Angels' Place —Southfield, MI
- $31.25 - $36.05 an hour
- Weekends as needed
- Current TB test
- Marketing
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Military Service - U.S. Air Force, Flight Surgeon
Military Service - U.S. Air Force —Detroit, MI
- From $57,088.25 a year
- Full-time
- Medicine
- Surgery
- 1 year
- Health insurance
11d
Military Service - U.S. Air National Guard, Biomedical Equipment
Military Service - U.S. Air National Guard Recruiting —Michigan
- From $49,838.78 a year
- Full-time
- 18 years or older
- Military
- High school diploma or GED
- Health insurance
Staff Pharmacist
Remedi SeniorCare —Plymouth, MI
- $124,800 a year
- Full-time
- Mid-level
- Team management
- Mentoring
- Health savings account
- Health insurance
Quick Apply
3d
Military Service - U.S. Air National Guard, Command and Control Operations
Military Service - U.S. Air National Guard Recruiting —Michigan
- From $49,838.78 a year
- Full-time
- High school
- English
- High school diploma or GED
- Health insurance
Clinical Coordinator or Program Administrator
University of Detroit Mercy —Detroit, MI
- Extended hours
- Mid-level
- Office
- 3 years
- Health savings account
- AD&D insurance
SR. TRANSPORTATION OFFICER
The GEO Group —Detroit, MI
- $32 an hour
- Extended hours
- CDL B
- Clean driving record
- Management
- Paid training
- Health savings account
Senior Manager, Purchasing
Denso —Southfield, MI
- $141,000 - $177,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health savings account
- AD&D insurance
Clinical Coordinator and Program Administrator
University of Detroit Mercy —Detroit, MI
- Extended hours
- Mid-level
- Office
- 3 years
- Health savings account
- AD&D insurance
Chief Corporate Compliance Officer
Oakland Community Health Network —Troy, MI
- Full-time
- Hybrid work
- 5 years
- HIPAA
- Office
Quick Apply
Senior Financial Investigator
Contact Government Services, LLC —Detroit, MI
- $74,156.16 - $107,114.45 a year
- Full-time
- Hybrid work
- Mid-level
- Driver's License
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Chief Advancement Officer
Cranbrook Educational Community —Bloomfield Hills, MI
- Senior level
Fair Lending Specialist, Sr
loanDepot —Southfield, MI
- $28.85 - $50.24 an hour
- 5 years
- Bachelor's degree
- Senior level
- Wellness program
- Health insurance
Quick Apply
Youth and Family Outreach Coordinator
The Salvation Army Central Territory —Detroit, MI
- Computer literacy
- Mid-level
- High school diploma or GED
- 403(b) matching
- Paid holidays
Quick Apply
Executive Officer (Management Analyst)
Amentum —Warren, MI
- $120,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Employee stock purchase plan
- Paid holidays

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Senior Director of Guest Experience

Detroit Zoological Society -
Royal Oak, MI

Quick Apply

Job Details

1 day ago

Qualifications

Vendor relationship building
Employee relationship building
Managing hospitality teams
Change management
Bachelor's degree
Hospitality industry experience
Project delivery management
Leading team collaboration initiatives
Managing projects
Business planning
Operational excellence initiatives
Business operations
Managing hospitality operations budgets
Project leadership
Cross-functional team management
Senior leadership

Full Job Description

Senior Director of Guest Experience

General Description
The Detroit Zoological Society (DZS) creates meaningful connections between people, animals and the natural world so all can thrive. The Senior Director of Guest Experience provides strategic leadership and operational direction for the organization's guest experience functions. This role develops and executes strategies that enhance the visitor journey while directing the day-to-day business operations required to deliver exceptional, inclusive and mission-driven experiences across Detroit Zoological Society properties.

Reporting to the Chief Experience Officer, the Senior Director leads Guest Relations, Membership, Guest Experience Attractions and Utility, Events and other assigned functions. The position is accountable for on-ground guest experience, wayfinding strategy and visitor placement, accessibility, operational readiness, guest insights, team performance, budgets and measurable business results. The Senior Director works in close partnership with Marketing & Communications and other divisions to ensure the experience delivered reflects the organization's brand promise, mission and strategic priorities.

Principal Duties and Responsibilities

Provide functional strategic leadership and operational direction for Guest Relations, Membership, Guest Experience Attractions and Utility, Events and other assigned guest-facing functions.
Lead the overall guest journey across DZS properties, including admissions, parking, guest relations, membership services, group sales, rides and attractions, limited-engagement experiences, events, amenities and accessibility.
Develop and advance the overall guest experience strategy to support organizational priorities, mission delivery, service excellence and operational performance.
Direct the strategy and business performance of admissions, membership, group sales and events, ensuring operational readiness, strong guest experiences and responsible revenue growth. Lead the organization’s on-ground guest insight strategy, integrating guest feedback, service data, market intelligence and industry best practices to identify opportunities, guide action plans and measure improvement.
Collaborate with Marketing & Communications to integrate on-ground insights with CRM, digital, web, market research and other audience data to strengthen organizational decision-making.
Provide leadership for wayfinding and on-site visitor communications, partnering with Marketing & Communications on brand and visual standards and with Facilities and other departments to ensure organizational alignment and effective execution.
Establish and advance service, accessibility and inclusion standards that support consistent, welcoming and responsive experiences for all guests.
Co-lead experience innovation with Marketing & Communications by identifying and evaluating new experiences, services, attractions and operational approaches that advance the mission and support earned revenue.
Champion the guest perspective across the organization, building strong cross-functional relationships and ensuring experience considerations are incorporated into planning and decision-making.
Establish and monitor key performance indicators, service standards, financial targets and operational measures to strengthen accountability and guide departmental performance.
Develop and manage departmental operating and capital budgets, staffing plans, vendor relationships and resources to ensure responsible stewardship and effective execution.
Recruit, mentor and develop a high-performing team, strengthening strategic leadership, operational excellence, collaboration and succession capacity across assigned departments.
Ensure departmental readiness for seasonal demand, special events, service disruptions and evolving guest and organizational needs.
Provide strategic recommendations and performance updates to the Chief Experience Officer and other organizational leaders.
Perform other related duties as assigned.

Qualifications
Education and Experience

Bachelor's degree in hospitality, tourism management, business, nonprofit management, marketing, communications or a related field required.
Minimum eight (8) years of progressive leadership experience in hospitality, visitor attractions, cultural institutions, guest experience or a related field.
Minimum three (3) years of senior department leadership experience with responsibility for people, budgets and business operations.
Demonstrated success leading operational execution within a complex, high-volume environment.
Proven experience developing strategy, leading cross-functional initiatives and delivering measurable organizational results.
Demonstrated success managing projects, organizational change and continuous improvement initiatives.

Knowledge, Skills, and Abilities

Strong knowledge of hospitality, guest experience, visitor journey design, accessibility, service recovery and operational readiness.
Ability to balance strategic leadership with direct oversight of day-to-day business operations.
Strong financial, analytical and project management skills with the ability to prioritize resources and achieve organizational objectives.
Ability to interpret guest feedback, operational data and on-ground insights to identify opportunities and implement improvements.
Exceptional leadership, communication and relationship-building skills with the ability to influence, coach and develop high-performing teams.
Ability to collaborate effectively across departments while managing multiple priorities, projects and external partners.
Excellent judgment, problem-solving, decision-making and organizational skills with strong attention to detail.
Proficiency with Microsoft Office Suite and relevant guest experience, ticketing, survey and operational technologies.

Working Conditions
The regular work schedule requires flexibility, which could include weekend and evening responsibilities. The work environment is generally comfortable, and much work is inside in an office environment, but may require work outdoors with exposure to seasonal weather conditions for special events, tours, and openings. The position may require occasional travel to other locations and will be exposed to computer monitors, as well as the output from heating and cooling systems and fluorescent lighting.

Physical Requirements
This position may require the individual to sit for long periods and perform physical effort on a daily basis such as walking, bending, stooping and standing for an extended period. This role must also be able to use the telephone and computer and must be able to lift and move 20 pounds. The individual must have the ability to perform the essential functions of the job satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Just as we value and celebrate biodiversity, the DZS celebrates the diversity of our human community. We are committed to ensuring that our programs and facilities are fully accessible to create a welcoming and inclusive workplace for all.

Quick Apply

Refine Your Search

senior program officer jobs in detroit, mi

Senior Director of Guest Experience

SVP, Chief Operating Officer

Executive Director, Science and Education

Associate Director, Business Development & Conference Services

Fire Chief

Senior Development Associate

Military Service - U.S. Air Force, Flight Surgeon

Military Service - U.S. Air National Guard, Biomedical Equipment

Staff Pharmacist

Military Service - U.S. Air National Guard, Command and Control Operations

Clinical Coordinator or Program Administrator

SR. TRANSPORTATION OFFICER

Senior Manager, Purchasing

Clinical Coordinator and Program Administrator

Chief Corporate Compliance Officer

Senior Financial Investigator

Chief Advancement Officer

Fair Lending Specialist, Sr

Youth and Family Outreach Coordinator

Executive Officer (Management Analyst)

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