Top 190 Technical support Jobs in Detroit, Mi

Help Desk Analyst
Motor City Electric —Detroit, MI
- Microsoft Outlook
- Construction site
- Mid-level
IT Specialist
Energy Sciences —Berkley, MI
- $34.62 - $43.27 an hour
- Part-time
- Hybrid work
- Mid-level
- Office
- US work authorization
- Profit sharing
- Paid holidays
Quick Apply
Desktop Support Specialist
Oakland Community College —Royal Oak, MI
- Full-time
- Customer service
- Research
- Mid-level
- Health savings account
- Health insurance
10d
IT Specialist/Desktop Support
Connection —Detroit, MI
- $39 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
7d
IT Support Associate I
Expeditors —Romulus, MI
- $50,000 - $60,000 a year
- Full-time
- SharePoint
- Communication skills
- Entry level
- Employee stock purchase plan
- Paid holidays
Quick Apply
Entry Level MSP Technician (Help Desk)
Grid4 Communications —Troy, MI
- $40,000 - $57,850 a year
- Full-time
- Computer Science
- Windows
- Associate's degree
- Paid jury duty
- Paid holidays
Quick Apply
End User Support Technician
J.D. Power —Troy, MI
- $60,000 - $65,000 a year
- Email
- Computer Science
- Mid-level
- Office
IT Dispatcher/Service Coordinator
Proactive Technology Management —Ferndale, MI
- $45,000 - $55,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Progressive Metal Manufacturing Company —Ferndale, MI
- Computer Science
- System design
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
IT Fulfillment Specialist
TridentCare —Southfield, MI
- Mid-level
- Windows
- Associate's degree
Walk-Up IT / Deskside Support
HCL America Inc —Melvindale, MI
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
Service Desk Analyst
Global Information Technology —Detroit, MI
- Contract
- Hybrid work
- Mid-level
- 3 years
Quick Apply
IT Coordinator
Motor City Electric —Detroit, MI
- Mid-level
- Office
- High school diploma or GED
IT Level 1 Support Technician
MobileIT LLC —Huntington Woods, MI
- $40,000 - $50,000 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
14d
End User Experience – PC Garage and GM Defense End User Support Technician
General Motors —Warren, MI
- Email
- Mid-level
- Organizational skills
- In-person
- Benefits from day one
9d
IT Analyst - Part Time
Ascent Cloud —Detroit, MI
- Part-time
- Google Workspace
- Microsoft Outlook
- Mid-level
Quick Apply
IT Support Specialist L2
Milestone Technologies, Inc. —Detroit, MI
- Weekends as needed
- Mid-level
- Office
- Windows
IT Support Specialist
VigorCare Pediatric Services —Detroit, MI
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
19h
Customer Care Specialist (Full-Time)
Lucid Motors —Southfield, MI
- $21 - $25 an hour
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Disability insurance
10d
IT Support Technician
WOW! —Madison Heights, MI
- $45,000 - $55,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance

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Help Desk Analyst

Motor City Electric -
Detroit, MI

Apply Now

Job Details

Qualifications

Telecommunications network troubleshooting
Microsoft Outlook
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
iOS
Windows
High school diploma or GED
Productivity software support
Desktop (troubleshooting support)
Desktop applications
WAN
Desktop administration
Cross-functional collaboration
Mobile devices

Full Job Description

The Help Desk Analyst serves as the primary point of contact for all IT-related support requests. This role provides front-line technical assistance to employees, performs initial troubleshooting and issue triage, and ensures accurate documentation and timely resolution of support tickets. The Help Desk Analyst focuses on user experience, communication, and efficient problem resolution while coordinating with other IT team members for escalated issues.

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Subsidiary Motor City Electric
Department Information Technology (IT)
Location Detroit, MI

Primary Responsibilities

User Support & Ticket Management:
Act as the first point of contact for IT support via ticketing system, phone, email, and walk-up requests.

Gather detailed information from users to accurately diagnose issues and determine priority.

Log, categorize, update, and close support tickets in accordance with IT procedures.

Communicate clearly with users regarding issue status, next steps, and resolution timelines.

Troubleshooting & Issue Resolution:
Provide Tier-1 technical support for common end-user issues, including:

Windows operating systems

Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

Printers, peripherals, and basic workstation connectivity

User access, authentication, and account-related issues

Provide Tier-1 support for mobile and field devices, including:

iOS devices (iPhones and iPads)

Microsoft Surface devices

Cellular hotspots

Perform first-level troubleshooting for connectivity issues at jobsites, including:

Verifying network availability and signal strength

Troubleshooting user device connections to jobsite networks or hotspots

Escalating unresolved connectivity issues as required

Perform remote and onsite troubleshooting as required.

Verify issue resolution with users before ticket closure.

Escalation & Collaboration:
Escalate hardware failures and warranty-related issues to Desktop Support Technicians.

Escalate endpoint, deployment, or configuration issues to IT Systems Engineers.

Escalate server, storage, or backup-related issues to IT Administrators.

Collaborate with IT Coordinators during onboarding and jobsite-related support needs.

Serve as a communication bridge between end users and advanced IT teams.

Documentation & Continuous Improvement:
Document troubleshooting steps and resolutions clearly for future reference.

Contribute to internal knowledge base articles and standard operating procedures.

Identify recurring issues and trends and report them to IT leadership.

Security & Standards:
Follow established IT policies, security standards, and best practices.

Handle user data and system access responsibly and securely.

Escalate potential security concerns or policy violations immediately.

Education, Experience, and Skills Required

Technical Skills:
Experience supporting Windows-based desktops and laptops.

Experience supporting iOS devices (iPhones and iPads).

Familiarity with Microsoft Surface devices.

Familiarity with Microsoft 365 applications and common business software.

Basic understanding of networking concepts (LAN/WAN, printers, connectivity).

Basic understanding of cellular hotspots and mobile connectivity.

Experience using ticketing systems is preferred.

Professional Skills:
Strong verbal and written communication skills.

Customer-focused mindset with patience and professionalism.

Strong organizational skills and attention to detail.

Ability to troubleshoot issues methodically and follow documented procedures.

Ability to work independently while collaborating within a team environment.

Education:
High School diploma or equivalent required.

Technical training, coursework, or certifications are a plus but not required.
Equal Opportunity Employer
Motor City Electric Co. complies with all applicable laws requiring equal employment opportunities to all qualified individuals in its recruitment, hiring, and employment practices. As part of this policy, MCE will not discriminate on the grounds of race, religion, gender, national origin, age, height, weight, marital status, disability, or other factors as proscribed by applicable law. This policy applies to all employment practices including recruiting, hiring, pay rates, promotions, and other terms and conditions of employment and termination.

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Refine Your Search

technical support jobs in detroit, mi

Help Desk Analyst

IT Specialist

Desktop Support Specialist

IT Specialist/Desktop Support

IT Support Associate I

Entry Level MSP Technician (Help Desk)

End User Support Technician

IT Dispatcher/Service Coordinator

IT Support Technician

IT Fulfillment Specialist

Walk-Up IT / Deskside Support

Service Desk Analyst

IT Coordinator

IT Level 1 Support Technician

End User Experience – PC Garage and GM Defense End User Support Technician

IT Analyst - Part Time

IT Support Specialist L2

IT Support Specialist

Customer Care Specialist (Full-Time)

IT Support Technician

I want to receive the latest job alert for technical support in detroit, mi

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