Top 163 Technical support representative Jobs in Detroit, Mi

IT Support Technician
WOW! —Madison Heights, MI
- $45,000 - $55,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance
IT Support Specialist (Help Desk)
Weldaloy Specialty Forgings —Warren, MI
- $20 - $22 an hour
- Weekends as needed
- Microsoft Outlook
- ERP systems
- Mid-level
- Work from home
Quick Apply
Technical Support Representative-2
Global Payment Holding Company —Troy, MI
- Full-time
- Mid-level
- Continuous improvement
- Communication skills
Quick Apply
2d
Printer Hardware Helpdesk Technician - Southfield MI
Applied Innovation —Southfield, MI
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
13d
IT Fulfillment Specialist
TridentCare —Southfield, MI
- Mid-level
- Windows
- Associate's degree
Technical Support Representative
Service Lane eAdvisor —Troy, MI
- From $17 an hour
- Monday to Friday
- Background check
- Computer literacy
- Office
- Paid holidays
- Dental insurance
Quick Apply
Strategic Support Lead (Southfield, MI)
Abbott Laboratories —Southfield, MI
- $86,700 - $173,300 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Health insurance
- Tuition reimbursement
Technical Service Representative
DMC University Laboratories, Inc. —Detroit, MI
- Full-time
- Mid-level
- Office
- Analysis skills
- Health savings account
- Health insurance
Customer Technical Support
ATC DRIVETRAIN LLC —Farmington Hills, MI
- ASE Certification
- Schematics
- Mid-level
Computer Systems Analyst III
ASR INTERNATIONAL —Selfridge, MI
- $45,000 - $60,000 a year
- Full-time
- Background check
- Computer literacy
- No experience needed
- Paid holidays
- Health insurance
2d
Customer Service Representative
Legend Valve —Auburn Hills, MI
- $23 an hour
- Mid-level
- Office
- Residential
- Health savings account
- AD&D insurance
Quick Apply
Part-Time Technical Support Representative
Service Lane eAdvisor —Troy, MI
- From $15 an hour
- Part-time
- Background check
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Safety Serve LLC —Farmington Hills, MI
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
Customer Service Representative
Pointe Alarm —Grosse Pointe Woods, MI
- From $18 an hour
- Full-time
- Residential
- Organizational skills
- In-person
- Paid training
- Health insurance
Quick Apply
2d
Regional Sales Manager
Destaco —Auburn Hills, MI
- $90,000 - $115,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Engineering
- ERP systems
Quick Apply
OEM Sales Representative
Maxitrol Company —Southfield, MI
- Full-time
- Mid-level
- Office
- Travel
- Health insurance
- Dental insurance
Quick Apply
Sales Representative
Progressive Metal Manufacturing Company —Warren, MI
- Full-time
- CRM software
- Up to 50% travel
- Engineering
- Health insurance
- Dental insurance
Quick Apply
14d
Inside Sales / fabrication & machining estimator / project coordinator
Inter-Lakes Bases Inc. —Fraser, MI
- $50,000 - $100,000 a year
- Full-time
- Microsoft Word
- CRM software
- Background check
- Health insurance
- Dental insurance
Quick Apply
Outside Sales Representative - Industrial
WEIMER BEARING & TRANSMISSION, INC —Madison Heights, MI
- $55,000 - $95,000 a year
- ERP systems
- Mid-level
- Travel
- Profit sharing
- Health insurance
Quick Apply
Construction Sales Representative
Future Fence Company —Warren, MI
- Full-time
- Marketing
- Mid-level
- Business development
- Health savings account
- Health insurance
Quick Apply
13d

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IT Support Technician

WOW! -
Madison Heights, MI

Apply Now

Job Details

Full-time
$45,000 - $55,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Basic math
Employee relationship building
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Desktop applications
WAN
Networking equipment (troubleshooting support)
Productivity software
Desktop administration

Full Job Description

This is NOT a remote position and requires the employee to be IN-OFFICE in our Madison Heights, MI Office.

The IT Support Technician exists to provide IT support for WOW! employees. The incumbent works closely with all departments (including the field) to support all information technology requirements.

Let us tell you about the perks!

Be part of a company whose core values include respect, integrity, spirit of service, and accountability!

Salary: This position pays $45,000 - $55,000, depending on experience

Medical, dental, and vision insurance, and 401k with a company match

Paid time off, paid holidays, and tuition reimbursement.

What you'll be doing:

Essential duties and responsibilities include but are not limited to those listed below:

Provides Level 2 support and resolves escalations from the Level 1 ServiceDesk.
Independently resolve technical issues via Email, phone, remote console, onsite, and ticketing system, including installation, moves, troubleshooting, and upgrading physical hardware.
Performs printer installations and equipment moves as necessary.
Provides ongoing support for employee-owned and company approved personal mobile devices.
Manage user accounts, including modifying items, groups, and ensuring proper access within Windows Active Directory and associated systems.
Ensures employees have connectivity to business-critical applications.
Oversees onboarding and offboarding process, ensuring a smooth transition for new hires and departing employees.
Conducts training on new technologies.
Installs and Supports Commercial Off-the-Shelf end user applications, as well as other internal homegrown applications.
Installs OS and other application updates and patches.
Verifies and troubleshoots PC/Network cabling.
Rebuilds, maintains, and re-deploys PCs and Laptops to end-users.
Creates and maintains user phone extensions and voice mail boxes.
Provides education and assistance to equip end users with the skills related to the use of Email, Phones, etc.
Ensures all PCs are covered via up-to-date virus protection.
Creates and maintains documentation as appropriate on processes and procedures, administrative duties, security profiles, PC and Server inventories and statuses.
Provides night and weekend coverage as needed for maintenance and on-call schedules.
Performs all other duties as assigned.

What YOU need is:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

A two-year degree in IT, computer science, or a business-related field preferred or equivalent combination of education and experience

Experience/Skills Needed:

2+ years relevant experience (with some experience preferably in a call center environment); or an equivalent combination of both education and experience
Certifications in the following are strongly preferred: MCSA, MSCE, MCP
Understanding of basic Networking, including Routers, Switches, and Firewalls, Active Directory, and User Profile Security
Basic knowledge of modern windows desktop operating systems
Server and Network Administration knowledge/experience a plus
Must be able to perform basic mathematical functions/calculations
Must possess excellent hardware and software troubleshooting skills, proven through previous work experience
Strong customer service skills are required
Must be capable of working in a self-directed fashion when necessary and able to set priorities within a given workload to meet project timelines
Strong organization skills are required, with demonstrated ability to effectively handle multiple priorities and tasks
Excellent interpersonal skills are required to establish effective working relationships
Must possess strong communication skills (both verbal and written). Must be able to effectively communicate with all levels of employees, sometimes conveying technical information to non-technical employees

Computer Skills:

Must have a solid understanding of PCs and PC related hardware, LAN/WAN and Internet connectivity
Must possess strong knowledge of the following operating systems and other applications: Current windows operating systems and Microsoft Office products
Must have demonstrated understanding of desktops and laptops in a multi-site Windows Active Directory environment.
Experience receiving work from a ticketing system. Knowledge of ServiceNow is a plus.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to talk and hear
Required to use hands to type, handle objects and paperwork
Required to use close vision and be able to focus
Must be able to perform moderate mobility throughout WOW! offices
Must be able to sit for extended periods of time
Must be able to travel for business purposes on an occasional basis
Must be able to physically move and set up various computer equipment as required (50 lbs or more)
Must be flexible to adjust schedule to cover various shifts

Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Apply Now

Refine Your Search

technical support representative jobs in detroit, mi

IT Support Technician

IT Support Specialist (Help Desk)

Technical Support Representative-2

Printer Hardware Helpdesk Technician - Southfield MI

IT Fulfillment Specialist

Technical Support Representative

Strategic Support Lead (Southfield, MI)

Technical Service Representative

Customer Technical Support

Computer Systems Analyst III

Customer Service Representative

Part-Time Technical Support Representative

Customer Service Representative

Customer Service Representative

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Sales Representative

Inside Sales / fabrication & machining estimator / project coordinator

Outside Sales Representative - Industrial

Construction Sales Representative

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