Top 287 Telephone representative Jobs in Detroit, Mi

Government Programs Customer Service Representative
Delta Dental of Michigan —Farmington Hills, MI
- Multiple hires
- Remote
- Computer literacy
- Windows
- High school diploma or GED
- Dental insurance
- Opportunities for advancement
Customer Service Representative
Actron Systems —Detroit, MI
- Full-time
- Background check
- Computer literacy
- Writing skills
Call Center Rep
Michigan Legacy Credit Union —Warren, MI
- Word processing
- Basic math
- Research
Patient Registration Rep - Detroit Emergency Department - Contingent
Henry Ford Health —Detroit, MI
- Day shift
- High school diploma or GED
- Home Health
- ER
- Health insurance
- Dental insurance
Patient Registration Rep - Detroit Emergency Department - Part-Time - Days
Henry Ford Health —Detroit, MI
- Part-time
- High school diploma or GED
- Home Health
- ER
- Health insurance
- Dental insurance
Part-Time Reservation Agent
Sage Hospitality —Detroit, MI
- From $19 an hour
- Part-time
- Computer literacy
- No experience needed
- English
- AD&D insurance
- Health insurance
11d
Field Services Coordination Specialist (TRAIN ON DAYS) (AFTERNOON/MIDNIGHT SHIFT)
City of Detroit —Detroit, MI
- $45,500 - $59,000 a year
- Surgery
- Writing skills
- Pass drug screening
- Paid jury duty
- Disability insurance
General Clerk - mailroom
Gesher Human Services —Detroit, MI
- Part-time
- Ability to walk for extended periods
- Research
- Office
Quick Apply
Patient Services Representative
Wayne Health —Detroit, MI
- Full-time
- Microsoft Word
- Current TB test
- High school diploma or GED
Call Center Representative
FreeStar Financial Credit Union —Clinton Township, MI
- From $18 an hour
- Full-time
- Hybrid work
- 3 years
- High school diploma or GED
- Entry level
- Tuition reimbursement
- Paid time off
Quick Apply
Customer Experience Specialist (Novi, MI)
Caesarstone —Detroit, MI
- $21 - $26 an hour
- Overtime
- Inventory management
- Writing skills
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Clinic Service Representative-Sterling Heights, Sleep Clinic/Pulmonary, Full time
Henry Ford Health —Detroit, MI
- Full-time
- Computer literacy
- Clinic experience
- High school diploma or GED
- Health insurance
- Dental insurance
3d
Customer Relationship Liaison
Apria Healthcare LLC —Madison Heights, MI
- $25 - $28 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Basic math
- Paid parental leave
- Disability insurance
Quick Apply
4d
PSR
Wayne Health —Detroit, MI
- Full-time
- Microsoft Word
- High school diploma or GED
- Clinic
Client Coordinator
ExamWorks —Southfield, MI
- $17 - $19 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- Health insurance
- Dental insurance
Quick Apply
2d
Front Desk Agent
FORT PONTCHARTRAIN —Detroit, MI
- Overtime
- Computer literacy
- Basic math
- Hotel
- Free parking
- Flexible schedule
Quick Apply
Development Data Analyst
Detroit Institute of Arts —Detroit, MI
- $21.82 - $25.09 an hour
- Weekends as needed
- Remote
- Research
- Mid-level
- Microsoft Office
Quick Apply
5d
Part-Time Call Center
MSGCU —Troy, MI
- From $19.70 an hour
- Part-time
- High school diploma or GED
- Travel
- 1 year
- Paid holidays
- Health insurance
6d
Customer Service Representative (Temporary)
SER Metro-Detroit —Detroit, MI
- $17 - $18 an hour
- Temporary
- Spanish
- Ability to walk for extended periods
- English
Quick Apply
13d
Call Center Representative - Medical
EAR NOSE AND THROAT CONSULTANTS PC —Southfield, MI
- $16.50 - $18.50 an hour
- Computer literacy
- Medical terminology
- Communication skills
Quick Apply
4d

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Government Programs Customer Service Representative

Delta Dental of Michigan -
Farmington Hills, MI

Apply Now

Job Details

Full-time

Benefits

Dental insurance
Opportunities for advancement

Qualifications

Customer records maintenance
Computer operation
Email customer support
Windows
High school diploma or GED
Desktop applications
Computer skills
Email support
Customer data entry

Full Job Description

Job Title:

Government Programs Customer Service Representative

Number of Positions:

Location:

Farmington Hills, MI

Location Specifics:

Fully Remote

Job Summary:

Candidates must reside in Michigan within a reasonable commuting distance of our Farmington Hills office for team meetings, collaborative sessions, and training.

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.

Typical Assignments

Promptly and professionally responds to member, client and provider questions through multiple channels, including, but not limited to telephone, email, fax and U.S. mail communication using proper etiquette, grammar, punctuation, etc.
Clearly and accurately communicates all eligibility, benefit, claim status and payment information related to caller’s questions
Properly identifies the reason(s) for the call and provides appropriate resolution to inquiries and complaints within specified timeframes and guidelines established by regulatory agencies or client contracts.
Informs and assists callers with grievance and the claims appeals processes, as necessary
Clearly, accurately and thoroughly documents information in the customer relationship management system to ensure all relevant details of the phone call are captured.
Understands the importance of adhering to regulatory requirements
Meets or exceeds quality standards as required for position
Meets or exceeds call center metrics as required for position
Enters and adjusts claims as required

#LI-Remote

Minimum Requirements:

Bidding Requirements

Employees must have the ability to work an assigned eight (8) hour schedule starting as early as 7:55 a.m. and ending as late as 11:00 p.m., Monday through Friday
Possess a high school diploma or equivalent, with an associate’s degree in business administration or a related field preferred
Two years of customer service experience in a business environment that requires the use of a software application to assist customers, preferably in a call center assisting Medicare and/or Medicaid enrollees
Demonstrated knowledge of personal computers and software applications (including Windows) through previous experience and/or coursework
Successful completion of the customer service simulation assessment with a minimum score of 62 out of a possible 100 (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position)
Successful completion of the customer service multitasking and call logging assessment with a minimum score of 65 out of a possible 100
Successful completion of the customer service email composition assessment with a minimum score of 62 out of a possible 100

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

Apply Now

Refine Your Search

telephone representative jobs in detroit, mi

Government Programs Customer Service Representative

Customer Service Representative

Call Center Rep

Patient Registration Rep - Detroit Emergency Department - Contingent

Patient Registration Rep - Detroit Emergency Department - Part-Time - Days

Part-Time Reservation Agent

Field Services Coordination Specialist (TRAIN ON DAYS) (AFTERNOON/MIDNIGHT SHIFT)

General Clerk - mailroom

Patient Services Representative

Call Center Representative

Customer Experience Specialist (Novi, MI)

Clinic Service Representative-Sterling Heights, Sleep Clinic/Pulmonary, Full time

Customer Relationship Liaison

PSR

Client Coordinator

Front Desk Agent

Development Data Analyst

Part-Time Call Center

Customer Service Representative (Temporary)

Call Center Representative - Medical

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