Top 3 Call center manager Jobs in Detroit Mi

General Manager – Healthcare Customer Service Operations
Cognizant —Troy, MI
- $180,000 - $200,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- HIPAA
- 11+ years
- Paid parental leave
- Employee stock purchase plan
14d
Customer Experience & Service Transformation Advisory Manager
Accenture —Detroit, MI
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Contact Center Operations and Transformation Functional Manager
Deloitte —Detroit, MI
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel

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General Manager – Healthcare Customer Service Operations

Cognizant -
Troy, MI

Apply Now

Job Details

Full-time
$180,000 - $200,000 a year
14 days ago

Benefits

Paid parental leave
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Microsoft Excel
Managing teams in a customer support role
Team leadership
English
Frontline customer support management
Healthcare team management
Productivity software
Business operations
Call center management
Project stakeholder communication
Senior leadership
Stakeholder management

Full Job Description

General Manager – Healthcare Customer Service Operations (Remote)
Work Model: Remote
Shift: Day Shift | Travel: Need based – less than 10%
Employment Type: Full-Time
Level: Director

About the role:
Our Cognizant leadership team working with Clients is currently seeking General manager to run/establish our Customer Service teams . The full-time position is work from home (remote). We are seeking highly motivated leaders with a Healthcare background who managed Member / Provider call centers previously with a team size of not less than 500 agents with a minimum of 20+ years of experience.

Key Responsibilities:

Lead and oversee large-scale healthcare call center operations, including hiring, training, operations, quality, reporting, and workforce performance, Team Management and escalation management
Drive SLA and KPI achievement through effective operational strategy, governance, and continuous improvement
Serve as the primary escalation point, ensuring timely issue resolution and strong stakeholder communication
Partner with senior leadership to execute strategic initiatives and implement operational changes
Present performance metrics, insights, and improvement plans to internal and external stakeholders
Lead and drive teams to identify and implement process improvements to enhance service delivery and customer experience
Ensure robust knowledge management, SOP development, review updates with Training team
Manage productivity, quality assurance, compliance, attrition, absenteeism, and workforce planning
Lead budgeting, forecasting, variance analysis and financial performance management for the operations
Develop talent through coaching, performance management, succession planning, and career development
Foster a culture of engagement, accountability, and continuous improvement
Drive compliance and ensure strict adherence to HIPAA and compliance regulations
Participate in quality listening sessions and ensure feedback sessions happen to provide timely feedback to agents and improve overall quality performance of the teams

Required Skills and Qualifications:

Bachelor’s degree or equivalent practical experience
Extensive healthcare experience, specifically leading member and/or provider call center operations
Proven experience managing large teams (500+ associates) in a customer service environment
Strong understanding of SLAs, KPIs, and operational performance management
Proficiency in Microsoft Word, PowerPoint and Excel
Excellent leadership, communication, and stakeholder management skills
Strong organizational, time management, and problem-solving abilities
Ability to work effectively under pressure and manage multiple priorities
Ability to work with multiple clients simultaneously and take ownership of end-to-end delivery

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
The annual salary for this position is between $180,000 - $200,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world.

We don’t just dream of a better way – we make it happen.

We look after our people, clients, company, communities and climate by doing what’s right.

We cultivate an innovative environment where you can build the career path that’s right for you.
#LI-RP1

Apply Now

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call center manager jobs in detroit mi

General Manager – Healthcare Customer Service Operations

Customer Experience & Service Transformation Advisory Manager

Contact Center Operations and Transformation Functional Manager

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