Top 12 It helpdesk Jobs in Detroit Mi

Level 1 / Junior Help Desk Technician
Michael Andrews & Associates LLC —Southfield, MI
- $20 - $23 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
Quick Apply
9d
IT Helpdesk Hero
Xpert Technologies —Troy, MI
- Full-time
- Hybrid work
- SharePoint
- Entry level
- Health insurance
- 401(k) 4% Match
Quick Apply
Help Desk Technician
Care Solution —Detroit, MI
- $23 - $26 an hour
- Call employer
- Customer service
- Computer literacy
- Mid-level
Quick Apply
12d
IT Deskside Support
GABLETEK —Southfield, MI
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
IT Helpdesk
SBT Global, Inc. —Plymouth, MI
- $60,000 - $65,000 a year
- Contract
- 5 years
- English
- Senior level
Quick Apply
3d
Help desk Technician
Trilon Group —Canton, MI
- $23 - $30 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
Quick Apply
IT Application Support Specialist
FIRST STATE BANK —Saint Clair Shores, MI
- Full-time
- Microsoft Excel
- Mid-level
- Windows
- Paid holidays
- Dental insurance
3d
Jr. Service Desk Technician
Detroit IT —Birmingham, MI
- Full-time
- Windows
- Communication skills
- Entry level
Quick Apply
Service Delivery Coordinator/Dispatch (Non Technical Role)
TAZ Networks —Clinton Township, MI
- Email
- Hybrid work
- Mid-level
- Office
- Leadership
- Work from home
IT Operations Specialist
Leoni —Farmington Hills, MI
- Hybrid work
- English
- Mid-level
- Bachelor's degree

More jobs to discover

Find similar jobs that you might be interested in.

IT Helpdesk Hero
Xpert Technologies —Troy, MI
Remote monitoring and management tools (RMM). Active Directory / Azure AD user and group management. Basic troubleshooting for VoIP systems and mobile device…
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Specialist - FTE/Direct hire - Columbus, OH - Onsite (local candidates only) - W2 only
Stafford Technology —Columbus, OH
Previous *helpdesk, desktop support, field support, or IT support experience*. Construction, trades, or field-service industry experience.
$55,000 - $60,000 a year
Quick Apply
10d
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for it helpdesk in detroit mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it helpdesk jobs near detroit mi

Level 1 / Junior Help Desk Technician

Michael Andrews & Associates LLC -
Southfield, MI

Quick Apply

Job Details

Full-time
$20 - $23 an hour
9 days ago

Qualifications

Microsoft Outlook
Windows
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Microsoft Teams

Full Job Description

ABOUT MAA

Michael Andrews & Associates LLC (MAA) is a financial services company that partners with a nationwide network of attorneys to recover consumer debt on behalf of its clients. Our teams rely on stable, secure, and well-supported technology to do their work every day — and that is where our IT support team comes in.

POSITION SUMMARY

The Level 1 IT Support Technician is the first point of contact for all end-user technology support across the company. Working onsite, you will respond to help requests, resolve common hardware, software, and account issues, and escalate more complex problems to senior IT staff. This is an ideal role for a customer-focused problem-solver who is early in their IT career and eager to grow.

KEY RESPONSIBILITIES

Serve as the first point of contact for employees seeking technical assistance in person, by phone, by email, and through the IT ticketing system.
Log, categorize, prioritize, and track support tickets from intake through resolution, keeping users informed of status along the way.
Perform account administration in Active Directory and Microsoft 365 — password resets, account provisioning and deprovisioning, group membership, and MFA setup.
Set up, image, deploy, and troubleshoot Windows 10/11 workstations, laptops, monitors, docking stations, and other peripherals.
Support printers, scanners, and other shared office equipment.
Troubleshoot basic network connectivity issues — wired, Wi-Fi, and VPN.
Install, configure, and update standard business software and Microsoft 365 applications (Outlook, Teams, OneDrive).
Provide first-touch login and access support for company business systems; escalate application-specific issues to the appropriate team as needed.
Document solutions, common issues, and procedures in the IT knowledge base.
Escalate unresolved or complex issues to Tier 2 / senior IT staff with clear, complete notes.
Assist with onboarding by preparing equipment and accounts for new employees.

WORK ENVIRONMENT

Onsite, in-office role during standard business hours.
Occasional lifting and moving of computer equipment (up to ~40 lbs).
Frequent use of hands and time spent at workstations.

REQUIRED QUALIFICATIONS

High school diploma or GED (Associate degree in IT or a related field preferred).
0–2 years of experience in a helpdesk, IT support, or customer-service role.
Working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
Familiarity with basic hardware troubleshooting and PC setup.
Strong customer-service orientation with clear written and verbal communication.
Strong organizational skills and the ability to manage multiple requests at once.
Ability to work onsite, full-time, during standard business hours.

PREFERRED QUALIFICATIONS

CompTIA A+ and/or Network+ certification (or willingness to obtain).
Hands-on experience with Active Directory user administration.
Experience using an IT ticketing or service-management system. (JIRA)
Exposure to networking fundamentals (DNS, DHCP, VPN).

ACC Values

Our top employees bring our values to work every day! Being DRIVEN is not something we say, it is something we live by:

Dependable – Keep promises. Support and depend on teammates. Actions match words.
Respectful – Value differences. Communicate openly and respectfully. Share credit and appreciate the work of others.
Integrity – Take accountability for behavior, action, and results. Be honest and ethically unyielding and hold others to the same standard. Have the courage to make mistakes and the wisdom to learn from them.
Versatile – Welcome change and adapt to new opportunities. Challenge the status quo: fresh ideas are welcome.
Engage – Commit to the success of the team. Make sure the job gets done right, the first time. Demonstrate a sense of urgency. Be Nimble.
Nurture – Foster relationships. Uphold the values of the organization. Give back to the communities we serve.

Quick Apply

Refine Your Search

it helpdesk jobs in detroit mi

Level 1 / Junior Help Desk Technician

IT Helpdesk Hero

Help Desk Technician

IT Deskside Support

IT Helpdesk

Help desk Technician

IT Application Support Specialist

Jr. Service Desk Technician

Service Delivery Coordinator/Dispatch (Non Technical Role)

IT Operations Specialist

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for it helpdesk in detroit mi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected