Top 173 It support Jobs in Detroit Mi

Automotive Diagnostic Software Support Specialist
HCL Technologies —Farmington, MI
- $20 an hour
- 8 hour shift
- Hybrid work
- Background check
- Writing skills
- English
- Health savings account
- AD&D insurance
Quick Apply
10d
Customer Care Specialist (Full Time)
Lucid Motors —Southfield, MI
- $21 - $25 an hour
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Disability insurance
6d
Mainframe Operator - Level 1 Incident Manager
OpTech LLC —Pontiac, MI
- $38 - $42 an hour
- Contract
- 5 years
- Ability to lift 50 pounds
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
1d
IT Deskside Support
GABLETEK —Southfield, MI
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Level 1 / Junior Help Desk Technician
Michael Andrews & Associates LLC —Southfield, MI
- $20 - $23 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
Quick Apply
IT Help Desk Technician
Diamantem —Detroit, MI
- $12,000 - $80,000 a year
- Full-time
- Computer Science
- English
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Help desk Representative
Careers at Little Caesars —Detroit, MI
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
1d
Level 1 IT Support Technician
UBX Cloud —Madison Heights, MI
- $36,000 - $40,000 a year
- Full-time
- Hybrid work
- Computer literacy
- High school diploma or GED
- Trade school
- Paid time off
- Opportunities for advancement
Quick Apply
Junior IT Support Specialist
AD Mortgage —Troy, MI
- Full-time
- Microsoft Outlook
- Office
- Windows
- Paid training
- Health insurance
Quick Apply
Help Desk Technician
Care Solution —Detroit, MI
- $23 - $26 an hour
- Call employer
- Customer service
- Computer literacy
- Mid-level
Quick Apply
IT Support Associate I
Expeditors —Romulus, MI
- $50,000 - $60,000 a year
- Full-time
- SharePoint
- Communication skills
- Entry level
- Employee stock purchase plan
- Paid holidays
Quick Apply
IT Support Specialist
A B D Federal Credit Union —Warren, MI
- Part-time
- Mid-level
- Office
- Windows
Field Office Deskside Technician
DMI —Detroit, MI
- $60,000 a year
- Full-time
- Background check
- Customer service
- Office
- Disability insurance
- Health insurance
14d
Desktop Support Technician II
Wayne Health —Detroit, MI
- Full-time
- Hospital
- Computer literacy
- HIPAA
IT Support Assistant (Part-Time)
Canton Township —Plymouth, MI
- From $22.91 an hour
- Part-time
- Background check
- Computer science
- Computer Science
6d
IT Support Technician (Southfield, MI | 23.00/hr)
Playtech —Southfield, MI
- $23 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
IT Analyst - Part Time
LevelEleven —Detroit, MI
- Part-time
- Google Workspace
- Microsoft Outlook
- Mid-level
IT Support Technician, Assoc I
ITC Holdings Corp. —Novi, MI
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
1d
Technology Support Specialist
JPMorganChase —Belleville, MI
- Full-time
- Continuous improvement
- Entry level
- Under 1 year
- Health insurance
- Tuition reimbursement
Desktop Support Technician II
Jackson Dawson —Dearborn, MI
- $27 - $32 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
Quick Apply
14d

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Automotive Diagnostic Software Support Specialist

HCL Technologies -
Farmington, MI

Quick Apply

Job Details

Full-time
$20 an hour
10 days ago

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Teamwork
Writing skills
High school diploma or GED
Managing clients in a customer support role
Attention to detail
Customer support
Typing
Productivity software
Standard operating procedures (SOPs)
Time management

Full Job Description

Location: Onsite in Farmington Hills, MI

Schedule: Monday – Saturday | 8:30 am – 5:00 pm; 11:30 am – 8:00 pm

Why This Job (Who You Are)

· Passionate about the auto industry and problem solving

· Ready to transition from hand-on roles (garage, shop, parts counter) into a professional office environment.

· Eager to expand knowledge of OEM software, vehicle systems, and network communications

· Motivated to build a tong-tern career with a Fortune 500 company

· Enjoy solving complex automotive software diagnostics and repairs

What You’ll Do

As a part of the Automotive Diagnostic Support team, you will provide direct support to original equipment manufacturer (OEM) automotive dealership technicians from our office in Farmington Hills, MI. You will assist in diagnosing software issues related to vehicle modules and systems. You will supplement the escalation process through the OEM’s technical assistance center. You will also:

· Provide initial response to the dealers, acknowledging the issue

· Leverage OEM remote diagnostic tools and processes, including workflows, repair manuals, and knowledge articles

· Provide a solution to the dealers and technicians over the phone and through a proprietary ticketing portal

· Ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the technicians

· Coordinate with our cross functional teams on repair guidance. Seek support from and liaise with other Client departments concerned with diagnosis, primarily Engineering, Quality, OTA (Over-the-air) and other Client Customer Service Departments.

· Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets

· Respond and act in a timely professional manner any escalations received

What We’re Looking ForRequired

· Able to work a 40-hour work week (8-hour shifts) onsite in our Farmington Hills office within our hours of operation:

o Monday: Friday, 8:30 AM – 8:00 PM ET

o Saturday: 8:30 AM – 5:00 PM ET

o Shifts will be assigned within these hours (may include rotating schedules and Saturdays)

· Basic automotive diagnostic and troubleshooting experience.

· Proficiency with Microsoft Office applications and Intermediate typing skills (~25 WPM).

· Ability to multitask in a fast-paced digital environment.

· Strong attention to detail in capturing case information.

· Critical thinking skills to analyze customer issues and apply SOP’s and process guidelines.

· Customer service experience with a focus on delivering high-quality support.

· Clear communication skills.

o The ability to communicate clearly when working with customers.

· Good writing with the ability to convey nuance. Usage of complete sentences and proper grammar.

· High school diploma or equivalent.

Preferred

· A love of cars

· Previous automotive diagnostic experience

· One or more years of customer support and/or contact support center experience

Competencies

· Strong analytical and problem-solving skills

· Ability to interpret repair and wiring diagrams

· Strong Verbal and Written Skills

· Strong usage of English Language

· Adaptability in a dynamic environment

· Positive, team-oriented mindset

· Time management and organizational skills

· Goal-oriented focus

· Continuous learning mindset

Training & Growth

· Four weeks of structured onsite training

· OEM-based training on various software modules and diagnostics

· Exposure to OEM process workflows, diagnostic tools and repair manuals

· Collaboration with cross functional teams highly complex diagnostic problems

What You Can Expect

· Employee Assistance Program

· Competitive benefits package (Health, Dental, Vision)

· Paid Time off/Paid Holidays

· 401K

· Quarterly performance-based Incentives

· Weekly performance hybrid schedule incentives

Meet HCLTechWe are a global technology company, home to more than 226,500+ people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technological services and products.

We work with clients across all major verticals, providing industry solutions for Automotive, Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2B.

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to HCLTech for investigation.

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Pay and Benefits Pay Range Minimum: $20.00 per hour

Pay Range Maximum: $20.00 per hour

IF YOU ARE INTERESTED IN THIS ROLE PLEASE CLICK ON THE LINK AND APPLY. IF YOU QUALIFY AN INTERVIEW WILL BE AUTOMATICALLY SET UP FOR YOU. IF THE INTERVIEW IS NOT SET UP FOR A SUITABLE TIME PLEASE EMAIL [email protected]

https://careers.hcltech.com/job/Trainee-Delivery-Operations-%28DPO%29/155772-en_US/

THANK YOU!

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance

Application Question(s):

Do you have automotive experince?

Location:

Farmington, MI 48331 (Preferred)

Work Location: Hybrid remote in Farmington, MI 48331

Quick Apply

Refine Your Search

it support jobs in detroit mi

Automotive Diagnostic Software Support Specialist

Customer Care Specialist (Full Time)

Mainframe Operator - Level 1 Incident Manager

IT Deskside Support

Level 1 / Junior Help Desk Technician

IT Help Desk Technician

Help desk Representative

Level 1 IT Support Technician

Junior IT Support Specialist

Help Desk Technician

IT Support Associate I

IT Support Specialist

Field Office Deskside Technician

Desktop Support Technician II

IT Support Assistant (Part-Time)

IT Support Technician (Southfield, MI | 23.00/hr)

IT Analyst - Part Time

IT Support Technician, Assoc I

Technology Support Specialist

Desktop Support Technician II

I want to receive the latest job alert for it support in detroit mi

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