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Practice Manager

EPIC Health System LLC -
Ferndale, MI

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Leadership training provided
Employee assistance program
Vision insurance
Opportunities for advancement

Qualifications

Streamlining administrative processes as a healthcare practice manager
Patient flow optimization
Team leadership
Workflow management (operations management method)
Operations transformation
Workplace dispute resolution
Team scheduling
Clinic experience
Outpatient experience
Outpatient facility experience
Change management
Team development
Clinical performance metrics
Leading team collaboration initiatives
Healthcare financial management
Financial performance measurement
Outpatient services management
Operational excellence initiatives
Productivity software
Healthcare performance metrics analysis
Staffing management
Team building

Full Job Description

Practice Manager

Location: Ferndale, MI (On-Site)
Job Type: Full-Time

Lead a High-Performing Clinic at EPIC Health

At EPIC Health, we believe exceptional patient care begins with exceptional operations. We're looking for an experienced Practice Manager who thinks beyond the daily schedule and takes ownership of the overall health of the clinic.

This is more than a traditional office manager role. We're looking for a leader who can drive operational excellence, coach and develop teams, improve workflows, solve problems before they become barriers, and create an outstanding patient and employee experience. The ideal candidate thinks like a business leader—balancing patient care, financial performance, quality, staffing, and growth while building a culture of accountability and continuous improvement.

What You'll Do

Operational Leadership

Lead the day-to-day operations of a busy primary care practice.
Ensure efficient patient flow, provider productivity, and operational consistency.
Monitor key performance indicators (KPIs) and implement action plans to improve performance.
Identify operational bottlenecks and implement sustainable process improvements.
Ensure clinic readiness, staffing, supplies, equipment, and workflows support high-quality patient care.
Drive accountability for operational excellence, patient satisfaction, and financial performance.

Staff Leadership & Development

Recruit, interview, onboard, coach, and retain high-performing clinical and administrative staff.
Conduct regular performance reviews, coaching sessions, and development planning.
Foster a culture of accountability, teamwork, professionalism, and continuous improvement.
Mentor supervisors, leads, and future leaders within the clinic.
Manage staffing schedules, attendance, productivity, and performance expectations.

Patient Experience

Champion an exceptional patient experience throughout every stage of the visit.
Resolve patient concerns quickly and professionally.
Monitor patient satisfaction trends and implement improvements.
Promote a welcoming, service-focused culture throughout the practice.

Financial & Business Performance

Manage clinic financial operations, including daily balancing, banking, expense control, and operational budgets.
Monitor productivity, scheduling efficiency, provider utilization, and reimbursement opportunities.
Support practice growth through capacity planning, schedule optimization, and patient access initiatives.
Drive achievement of clinic performance goals related to quality, volume, revenue, and profitability.

Quality, Compliance & Risk Management

Ensure compliance with HIPAA, OSHA, CLIA, and organizational policies.
Maintain survey readiness and support regulatory audits.
Monitor documentation quality, safety standards, and operational compliance.
Address operational issues proactively before they impact patient care.

Continuous Improvement

Identify opportunities to improve workflows, reduce waste, and increase efficiency.
Lead implementation of new operational initiatives and process improvements.
Collaborate with corporate departments on technology rollouts, workflow enhancements, and organizational projects.
Utilize data and reporting to make informed operational decisions.

Collaboration & Leadership

Partner closely with providers, Business Administrators, Operations leadership, Clinical leadership, Revenue Cycle, Human Resources, and other shared services.
Build strong relationships that support clinic success.
Serve as the operational leader responsible for the overall success of the practice.

What You Bring

Required Qualifications

3+ years of healthcare operations leadership experience in a primary care, multi-specialty, or outpatient setting.
Demonstrated success leading clinical and administrative teams.
Experience managing clinic operations, staffing, patient flow, scheduling, and financial performance.
Strong understanding of operational metrics, provider productivity, and workflow optimization.
Experience implementing process improvements and driving operational change.
Excellent leadership, coaching, conflict resolution, and decision-making skills.
Strong communication, organizational, and problem-solving abilities.
Proficiency with Electronic Health Records (EHRs) and Microsoft Office.

Preferred Qualifications

Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
Experience with Athenahealth EHR.
Experience leading high-volume, multi-provider practices.
Lean, Six Sigma, or Continuous Improvement experience is a plus.

Skills & Competencies

Operational leadership
Team development and coaching
Strategic thinking
Financial and business acumen
Performance management
Process improvement
Change management
Patient experience leadership
Data-driven decision making
Cross-functional collaboration
Problem solving and critical thinking
Strong organizational and communication skills

Why Join EPIC Health?

Lead a high-impact clinic serving the Metro Detroit community.
Join a growing healthcare organization focused on innovation and operational excellence.
Work alongside collaborative clinical and operational leaders.
Help shape the future of patient-centered care while developing high-performing teams.
Opportunities for career growth and leadership advancement.

What We Offer

Competitive salary
Comprehensive Medical, Dental, and Vision benefits
401(k) Retirement Plan
Paid Time Off and Paid Holidays
Professional development and leadership training
Employee Assistance Program (EAP)
Supportive, collaborative, and mission-driven culture

Ready to Lead Healthcare Excellence?

If you're an operational leader who enjoys building strong teams, improving performance, and creating exceptional patient experiences, we'd love to hear from you.

Apply today and help shape the future of healthcare at EPIC Health.

Visit www.epichs.org to learn more.

Background checks are required for this role.

Quick Apply

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Practice Manager

Lead a High-Performing Clinic at EPIC Health

What You'll Do

Operational Leadership

Staff Leadership & Development

Patient Experience

Financial & Business Performance

Quality, Compliance & Risk Management

Continuous Improvement

Collaboration & Leadership

What You Bring

Required Qualifications

Preferred Qualifications

Skills & Competencies

Why Join EPIC Health?

What We Offer

Ready to Lead Healthcare Excellence?