Top 115 Support escalation engineer Jobs in Detroit Mi

Help Desk Analyst
Motor City Electric —Detroit, MI
- Microsoft Outlook
- Construction site
- Mid-level
Senior Digital Platforms Support Engineer Hybrid (Monday-Wednesday in office & Thurs-Friday Remote)
Pet Supplies Plus —Livonia, MI
- Full-time
- Hybrid work
- 5 years
- Office
- Continuous improvement
- Dental insurance
- 401(k)
Field Services engineer VIP - Desktop Support
Cognizant —Detroit, MI
- Full-time
- Mid-level
- Office
- Windows
- Paid parental leave
- Paid holidays
1d
Recall Completion Improvement Specialist
Ford Motor Company —Allen Park, MI
- $72,480 - $162,120 a year
- Online Application
- Hybrid work
- Microsoft Excel
- Dealership
- Computer literacy
- Paid parental leave
- Paid holidays
Field Service Technician/Electrical - Detroit, MI
Vertiv —Detroit, MI
- Weekends as needed
- Background check
- Military
- Pass drug screening
- Profit sharing
- Health insurance
Electromechanical Field Service Technician III
Giesecke+Devrient —Detroit, MI
- Full-time
- High school diploma or GED
- Travel
- Computer networking
Electromechanical Field Service Technician III
Giesecke+Devrient —Detroit, MI
- Full-time
- High school diploma or GED
- Travel
- Computer networking
Field Engineer
CCI Systems, Inc. —Detroit, MI
- Full-time
- Clean driving record
- Customer service
- 5 years
Quick Apply
Highland Park/Brownstown IT Manager
Magna International —Highland Park, MI
- Full-time
- Continuous improvement
- Mentoring
- Senior level
Quick Apply
10d
M365 Engineer
thyssenkrupp Materials NA, Inc. —Southfield, MI
- Email
- 5 years
- Bachelor's degree
- SharePoint
- Paid holidays
- Health insurance
Sr. Engineer - SRE - AI
Ally Financial —Detroit, MI
- $85,000 - $150,000 a year
- 8 hour shift
- Hybrid work
- System design
- Office
- 3 years
- Paid parental leave
- Health savings account
OTA TTM Engineer
Ford Motor Company —Dearborn, MI
- $74,300 - $135,000 a year
- Online Application
- Hybrid work
- Spanish
- Computer Science
- English
- Paid parental leave
- Paid holidays
Desktop/Field Services Engineer
Cognizant —Detroit, MI
- Full-time
- Mid-level
- Office
- Windows
3d
Field Service Technician – Desktop Support
Cognizant —Detroit, MI
- Full-time
- Mid-level
- Office
- Windows
1d
DTS Field Applications Engineer II
Vishay Precision Group —Novi, MI
- $81,000 - $130,000 a year
- Overtime
- Engineering
- Laboratory experience
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Enterprise Administrator
Cranbrook Educational Community —Bloomfield Hills, MI
- On call
- 5 years
- System design
- Office
- Paid holidays
- Disability insurance
Network Administrator - #2982
Wade Trim —Taylor, MI
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Wellness program
- Disability insurance
Lead Platform Management Engineer
General Motors —Warren, MI
- $138,700 - $175,450 a year
- Email
- 5 years
- Office
- Analysis skills
- Health savings account
- Paid holidays
2d
Senior Mainframe Observability & Diagnostics Engineer
Dynatrace —Detroit, MI
- $120,000 - $160,000 a year
- Full-time
- Java
- Product management
- Mentoring
- Employee stock purchase plan
- Health insurance
Field Service Engineer I- Greater Detroit, MI
Abbott Laboratories —Detroit, MI
- $22.45 - $44.85 an hour
- Full-time
- Sales
- Computer literacy
- Engineering
- Health insurance
- Tuition reimbursement

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support escalation engineer jobs near detroit mi

Help Desk Analyst

Motor City Electric -
Detroit, MI

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Job Details

Qualifications

Telecommunications network troubleshooting
Microsoft Outlook
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
iOS
Windows
High school diploma or GED
Productivity software support
Desktop (troubleshooting support)
Desktop applications
WAN
Desktop administration
Cross-functional collaboration
Mobile devices

Full Job Description

The Help Desk Analyst serves as the primary point of contact for all IT-related support requests. This role provides front-line technical assistance to employees, performs initial troubleshooting and issue triage, and ensures accurate documentation and timely resolution of support tickets. The Help Desk Analyst focuses on user experience, communication, and efficient problem resolution while coordinating with other IT team members for escalated issues.

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Subsidiary Motor City Electric
Department Information Technology (IT)
Location Detroit, MI

Primary Responsibilities

User Support & Ticket Management:
Act as the first point of contact for IT support via ticketing system, phone, email, and walk-up requests.

Gather detailed information from users to accurately diagnose issues and determine priority.

Log, categorize, update, and close support tickets in accordance with IT procedures.

Communicate clearly with users regarding issue status, next steps, and resolution timelines.

Troubleshooting & Issue Resolution:
Provide Tier-1 technical support for common end-user issues, including:

Windows operating systems

Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

Printers, peripherals, and basic workstation connectivity

User access, authentication, and account-related issues

Provide Tier-1 support for mobile and field devices, including:

iOS devices (iPhones and iPads)

Microsoft Surface devices

Cellular hotspots

Perform first-level troubleshooting for connectivity issues at jobsites, including:

Verifying network availability and signal strength

Troubleshooting user device connections to jobsite networks or hotspots

Escalating unresolved connectivity issues as required

Perform remote and onsite troubleshooting as required.

Verify issue resolution with users before ticket closure.

Escalation & Collaboration:
Escalate hardware failures and warranty-related issues to Desktop Support Technicians.

Escalate endpoint, deployment, or configuration issues to IT Systems Engineers.

Escalate server, storage, or backup-related issues to IT Administrators.

Collaborate with IT Coordinators during onboarding and jobsite-related support needs.

Serve as a communication bridge between end users and advanced IT teams.

Documentation & Continuous Improvement:
Document troubleshooting steps and resolutions clearly for future reference.

Contribute to internal knowledge base articles and standard operating procedures.

Identify recurring issues and trends and report them to IT leadership.

Security & Standards:
Follow established IT policies, security standards, and best practices.

Handle user data and system access responsibly and securely.

Escalate potential security concerns or policy violations immediately.

Education, Experience, and Skills Required

Technical Skills:
Experience supporting Windows-based desktops and laptops.

Experience supporting iOS devices (iPhones and iPads).

Familiarity with Microsoft Surface devices.

Familiarity with Microsoft 365 applications and common business software.

Basic understanding of networking concepts (LAN/WAN, printers, connectivity).

Basic understanding of cellular hotspots and mobile connectivity.

Experience using ticketing systems is preferred.

Professional Skills:
Strong verbal and written communication skills.

Customer-focused mindset with patience and professionalism.

Strong organizational skills and attention to detail.

Ability to troubleshoot issues methodically and follow documented procedures.

Ability to work independently while collaborating within a team environment.

Education:
High School diploma or equivalent required.

Technical training, coursework, or certifications are a plus but not required.
Equal Opportunity Employer
Motor City Electric Co. complies with all applicable laws requiring equal employment opportunities to all qualified individuals in its recruitment, hiring, and employment practices. As part of this policy, MCE will not discriminate on the grounds of race, religion, gender, national origin, age, height, weight, marital status, disability, or other factors as proscribed by applicable law. This policy applies to all employment practices including recruiting, hiring, pay rates, promotions, and other terms and conditions of employment and termination.

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Refine Your Search

support escalation engineer jobs in detroit mi

Help Desk Analyst

Senior Digital Platforms Support Engineer Hybrid (Monday-Wednesday in office & Thurs-Friday Remote)

Field Services engineer VIP - Desktop Support

Recall Completion Improvement Specialist

Field Service Technician/Electrical - Detroit, MI

Electromechanical Field Service Technician III

Electromechanical Field Service Technician III

Field Engineer

Highland Park/Brownstown IT Manager

M365 Engineer

Sr. Engineer - SRE - AI

OTA TTM Engineer

Desktop/Field Services Engineer

Field Service Technician – Desktop Support

DTS Field Applications Engineer II

Enterprise Administrator

Network Administrator - #2982

Lead Platform Management Engineer

Senior Mainframe Observability & Diagnostics Engineer

Field Service Engineer I- Greater Detroit, MI

I want to receive the latest job alert for support escalation engineer in detroit mi

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