Top 16 Technical associate Jobs in Detroit Mi

Help Desk Analyst
Motor City Electric —Detroit, MI
- Microsoft Outlook
- Construction site
- Mid-level
Entry Level MSP Technician (Help Desk)
Grid4 Communications —Troy, MI
- $40,000 - $57,850 a year
- Full-time
- Computer Science
- Windows
- Associate's degree
- Paid jury duty
- Paid holidays
Quick Apply
IT Help Desk Agent
Learning Care Group, Inc., —Novi, MI
- $23.42 - $26.50 an hour
- Full-time
- Bilingual
- Google Workspace
- Computer science
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist (Help Desk)
Weldaloy Specialty Forgings —Warren, MI
- $20 - $22 an hour
- Weekends as needed
- Microsoft Outlook
- ERP systems
- Mid-level
- Work from home
Quick Apply
IT Help Desk Technician
PRIORITY WASTE RESOURCES LLC —Clinton Township, MI
- Microsoft Outlook
- Office
- Windows
Quick Apply
Senior Specialist, Help Desk Support
Raymond James Financial, Inc. —Southfield, MI
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
- Paid holidays
- Health insurance
Help Desk Level II & Level III
True World Group —Novi, MI
- $53,000 - $63,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
Senior Associate, Oracle Cloud Technical Lead
PRICE WATERHOUSE COOPERS —Detroit, MI
- $77,000 - $202,000 a year
- 7 years
- Oracle
- Java
- Paid holidays
- Health insurance
Team Lead / Support Lead IT Managed Services Help Desk
Stafford Gray —Detroit, MI
- Contract
- 7 years
- Windows
- Microsoft Office
Quick Apply
Help Desk Support Technician (Edustaff)
Utica Community School District —Sterling Heights, MI
- $17.25 an hour
- Weekends as needed
- English
- Mid-level
- Office
Amazon Connect Technical Architect, Associate Vice President
Deloitte —Detroit, MI
- $171,500 - $307,500 a year
- Full-time
- Computer science
- Oracle
- Computer Science
Help Desk Representative (Spanish Speaking)
Careers at Little Caesars —Detroit, MI
- Weekends as needed
- Spanish
- Office
- High school diploma or GED
5d

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Entry Level MSP Technician (Help Desk)
Grid4 Communications —Troy, MI
Relevant entry-level technical certifications, such as A+, Network+, or MTA, or a willingness to pursue these certifications.
$40,000 - $57,850 a year
Quick Apply
Managed Service Specialist
J.L. Nick & Associates —Ann Arbor, MI
Plus, you'll get to learn and master new technologies, including the latest in cybersecurity tools and strategies.
Quick Apply

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Technical Support / Help Desk - WMS – Ground Floor, Career Opportunity – Direct Hire
RemX —Columbus, OH
Issues related to order location management, SKU, troubleshooting support, hardware support, software support, and issue escalation.
$100,000 - $125,000 a year
Quick Apply
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
Quick Apply

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technical associate jobs near detroit mi

Help Desk Analyst

Motor City Electric -
Detroit, MI

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Job Details

Qualifications

Telecommunications network troubleshooting
Microsoft Outlook
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
iOS
Windows
High school diploma or GED
Productivity software support
Desktop (troubleshooting support)
Desktop applications
WAN
Desktop administration
Cross-functional collaboration
Mobile devices

Full Job Description

The Help Desk Analyst serves as the primary point of contact for all IT-related support requests. This role provides front-line technical assistance to employees, performs initial troubleshooting and issue triage, and ensures accurate documentation and timely resolution of support tickets. The Help Desk Analyst focuses on user experience, communication, and efficient problem resolution while coordinating with other IT team members for escalated issues.

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Subsidiary Motor City Electric
Department Information Technology (IT)
Location Detroit, MI

Primary Responsibilities

User Support & Ticket Management:
Act as the first point of contact for IT support via ticketing system, phone, email, and walk-up requests.

Gather detailed information from users to accurately diagnose issues and determine priority.

Log, categorize, update, and close support tickets in accordance with IT procedures.

Communicate clearly with users regarding issue status, next steps, and resolution timelines.

Troubleshooting & Issue Resolution:
Provide Tier-1 technical support for common end-user issues, including:

Windows operating systems

Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

Printers, peripherals, and basic workstation connectivity

User access, authentication, and account-related issues

Provide Tier-1 support for mobile and field devices, including:

iOS devices (iPhones and iPads)

Microsoft Surface devices

Cellular hotspots

Perform first-level troubleshooting for connectivity issues at jobsites, including:

Verifying network availability and signal strength

Troubleshooting user device connections to jobsite networks or hotspots

Escalating unresolved connectivity issues as required

Perform remote and onsite troubleshooting as required.

Verify issue resolution with users before ticket closure.

Escalation & Collaboration:
Escalate hardware failures and warranty-related issues to Desktop Support Technicians.

Escalate endpoint, deployment, or configuration issues to IT Systems Engineers.

Escalate server, storage, or backup-related issues to IT Administrators.

Collaborate with IT Coordinators during onboarding and jobsite-related support needs.

Serve as a communication bridge between end users and advanced IT teams.

Documentation & Continuous Improvement:
Document troubleshooting steps and resolutions clearly for future reference.

Contribute to internal knowledge base articles and standard operating procedures.

Identify recurring issues and trends and report them to IT leadership.

Security & Standards:
Follow established IT policies, security standards, and best practices.

Handle user data and system access responsibly and securely.

Escalate potential security concerns or policy violations immediately.

Education, Experience, and Skills Required

Technical Skills:
Experience supporting Windows-based desktops and laptops.

Experience supporting iOS devices (iPhones and iPads).

Familiarity with Microsoft Surface devices.

Familiarity with Microsoft 365 applications and common business software.

Basic understanding of networking concepts (LAN/WAN, printers, connectivity).

Basic understanding of cellular hotspots and mobile connectivity.

Experience using ticketing systems is preferred.

Professional Skills:
Strong verbal and written communication skills.

Customer-focused mindset with patience and professionalism.

Strong organizational skills and attention to detail.

Ability to troubleshoot issues methodically and follow documented procedures.

Ability to work independently while collaborating within a team environment.

Education:
High School diploma or equivalent required.

Technical training, coursework, or certifications are a plus but not required.
Equal Opportunity Employer
Motor City Electric Co. complies with all applicable laws requiring equal employment opportunities to all qualified individuals in its recruitment, hiring, and employment practices. As part of this policy, MCE will not discriminate on the grounds of race, religion, gender, national origin, age, height, weight, marital status, disability, or other factors as proscribed by applicable law. This policy applies to all employment practices including recruiting, hiring, pay rates, promotions, and other terms and conditions of employment and termination.

Apply Now

Refine Your Search

technical associate jobs in detroit mi

Help Desk Analyst

Entry Level MSP Technician (Help Desk)

IT Help Desk Agent

IT Support Specialist (Help Desk)

IT Help Desk Technician

Senior Specialist, Help Desk Support

Help Desk Level II & Level III

Senior Associate, Oracle Cloud Technical Lead

Team Lead / Support Lead IT Managed Services Help Desk

Help Desk Support Technician (Edustaff)

Amazon Connect Technical Architect, Associate Vice President

Help Desk Representative (Spanish Speaking)

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