Top 15 Technical support analyst Jobs in Detroit Mi

Help Desk Analyst
Motor City Electric —Detroit, MI
- Microsoft Outlook
- Construction site
- Mid-level
IT Analyst - Part Time
Ascent Cloud —Detroit, MI
- Part-time
- Google Workspace
- Microsoft Outlook
- Mid-level
Quick Apply
Service Desk Analyst
Global Information Technology —Detroit, MI
- Contract
- Hybrid work
- Mid-level
- 3 years
Quick Apply
Retail System Support Analyst
Carhartt —Dearborn, MI
- Weekends as needed
- Hybrid work
- Inventory management
- Merchandising
- Mid-level
Software Support Analyst, Payments
Tyler Technologies —Troy, MI
- $65,300 - $85,900 a year
- Research
- Mid-level
- Java
Quick Apply
IT Support Analyst - Plum Market Corporation, Inc.
Plum Market —Farmington Hills, MI
- Full-time
- Background check
- Office
- Windows
- Paid holidays
- Health insurance
1d
IT Analyst - Part Time
LevelEleven —Detroit, MI
- Part-time
- Google Workspace
- Microsoft Outlook
- Mid-level
Dealer Operations Analyst
Entrega Systems Group Inc —Troy, MI
- Writing skills
- Mid-level
- Analysis skills
Quick Apply
Computer Systems Analyst III
ASR INTERNATIONAL —Selfridge, MI
- $45,000 - $60,000 a year
- Full-time
- Background check
- Computer literacy
- No experience needed
- Paid holidays
- Health insurance
2d
Dealer Operations Analyst
Entrega —Troy, MI
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted

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Data Analytics
NPower Michigan —Detroit, MI
NPower offers up to 18 weeks of hybrid instructor-led training designed to prepare you for entry-level careers in the growing tech industry.
$55,000 - $75,000 a year
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IT Analyst - Part Time
Ascent Cloud —Detroit, MI
Bachelor's degree in an IT-related field (at least in process). Assist with setup, configuration, repair, and troubleshooting of MacBooks, peripherals, and…
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Analyst, Associate Technology Support
Victoria's Secret —Reynoldsburg, OH
Partner with other business groups in VS&Co. to resolve multi-layer problems. Level 2 support – defined as: anything needing in person & remote support.
$59,300 - $77,805 a year
8d
Service Desk Analyst
Prepcloud —Columbus, OH
The ideal candidate will provide first-level technical support to end users, troubleshoot hardware and software issues, manage service requests, and ensure…
$28 an hour

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Help Desk Analyst

Motor City Electric -
Detroit, MI

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Job Details

Qualifications

Telecommunications network troubleshooting
Microsoft Outlook
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
iOS
Windows
High school diploma or GED
Productivity software support
Desktop (troubleshooting support)
Desktop applications
WAN
Desktop administration
Cross-functional collaboration
Mobile devices

Full Job Description

The Help Desk Analyst serves as the primary point of contact for all IT-related support requests. This role provides front-line technical assistance to employees, performs initial troubleshooting and issue triage, and ensures accurate documentation and timely resolution of support tickets. The Help Desk Analyst focuses on user experience, communication, and efficient problem resolution while coordinating with other IT team members for escalated issues.

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Subsidiary Motor City Electric
Department Information Technology (IT)
Location Detroit, MI

Primary Responsibilities

User Support & Ticket Management:
Act as the first point of contact for IT support via ticketing system, phone, email, and walk-up requests.

Gather detailed information from users to accurately diagnose issues and determine priority.

Log, categorize, update, and close support tickets in accordance with IT procedures.

Communicate clearly with users regarding issue status, next steps, and resolution timelines.

Troubleshooting & Issue Resolution:
Provide Tier-1 technical support for common end-user issues, including:

Windows operating systems

Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

Printers, peripherals, and basic workstation connectivity

User access, authentication, and account-related issues

Provide Tier-1 support for mobile and field devices, including:

iOS devices (iPhones and iPads)

Microsoft Surface devices

Cellular hotspots

Perform first-level troubleshooting for connectivity issues at jobsites, including:

Verifying network availability and signal strength

Troubleshooting user device connections to jobsite networks or hotspots

Escalating unresolved connectivity issues as required

Perform remote and onsite troubleshooting as required.

Verify issue resolution with users before ticket closure.

Escalation & Collaboration:
Escalate hardware failures and warranty-related issues to Desktop Support Technicians.

Escalate endpoint, deployment, or configuration issues to IT Systems Engineers.

Escalate server, storage, or backup-related issues to IT Administrators.

Collaborate with IT Coordinators during onboarding and jobsite-related support needs.

Serve as a communication bridge between end users and advanced IT teams.

Documentation & Continuous Improvement:
Document troubleshooting steps and resolutions clearly for future reference.

Contribute to internal knowledge base articles and standard operating procedures.

Identify recurring issues and trends and report them to IT leadership.

Security & Standards:
Follow established IT policies, security standards, and best practices.

Handle user data and system access responsibly and securely.

Escalate potential security concerns or policy violations immediately.

Education, Experience, and Skills Required

Technical Skills:
Experience supporting Windows-based desktops and laptops.

Experience supporting iOS devices (iPhones and iPads).

Familiarity with Microsoft Surface devices.

Familiarity with Microsoft 365 applications and common business software.

Basic understanding of networking concepts (LAN/WAN, printers, connectivity).

Basic understanding of cellular hotspots and mobile connectivity.

Experience using ticketing systems is preferred.

Professional Skills:
Strong verbal and written communication skills.

Customer-focused mindset with patience and professionalism.

Strong organizational skills and attention to detail.

Ability to troubleshoot issues methodically and follow documented procedures.

Ability to work independently while collaborating within a team environment.

Education:
High School diploma or equivalent required.

Technical training, coursework, or certifications are a plus but not required.
Equal Opportunity Employer
Motor City Electric Co. complies with all applicable laws requiring equal employment opportunities to all qualified individuals in its recruitment, hiring, and employment practices. As part of this policy, MCE will not discriminate on the grounds of race, religion, gender, national origin, age, height, weight, marital status, disability, or other factors as proscribed by applicable law. This policy applies to all employment practices including recruiting, hiring, pay rates, promotions, and other terms and conditions of employment and termination.

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Refine Your Search

technical support analyst jobs in detroit mi

Help Desk Analyst

IT Analyst - Part Time

Service Desk Analyst

Retail System Support Analyst

Software Support Analyst, Payments

IT Support Analyst - Plum Market Corporation, Inc.

IT Analyst - Part Time

Dealer Operations Analyst

Computer Systems Analyst III

Dealer Operations Analyst

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