Top 9 Technical support manager Jobs in Detroit Mi

Command Center Supervisor
Actron Systems —Detroit, MI
- Full-time
- Background check
- Computer literacy
- Writing skills
Senior Customer Service Manager
DE JONG DUKE LLC —Allen Park, MI
- $110,000 - $120,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Up to 50% travel
Quick Apply
Program Manager/Training Lead
Contact Government Services, LLC —Detroit, MI
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Team Lead, Customer Support
ROUTEONE —Farmington Hills, MI
- Extended hours
- Hybrid work
- Microsoft Outlook
- 5 years
- Writing skills
- On-the-job training
Quick Apply
Team Lead / Support Lead IT Managed Services Help Desk
Stafford Gray —Detroit, MI
- Contract
- 7 years
- Windows
- Microsoft Office
Quick Apply
ServiceNow Functional Lead
Deloitte —Detroit, MI
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
Restaurant Technology Manager / OTP Pro
McDonald’s —Oak Park, MI
- $19 - $23 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Tuition reimbursement
- Paid time off
Lead Trainer - T1A2
Diagnostic Innovations, LLC. —Ferndale, MI
- Email
- Mid-level
- IT
- 4 years

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First Point of Contact: Respond to incoming calls,. The ability to explain technical concepts to non-technical users clearly and.
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Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
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technical support manager jobs near detroit mi

Command Center Supervisor

Actron Systems
Detroit, MI

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Job Details

Full-time

Qualifications

Computer operation
Customer communication
Operating systems
Computer literacy
Staff scheduling
Team scheduling
High school diploma or GED
Desktop applications
Systems & applications support

Full Job Description

Job Description:

To supervise and manage Command Center personnel as well as overview operating system. Supervisors must be able to create work schedules as well as trouble shoot system software. Supervisors will also act as a continual security presence for our clients and their assets. Supervisor must be the liaison between our clients, guard personnel, and law enforcement, providing critical information gathered and reported to company management, clients, and law enforcement personnel. Supervisors must be able to professionally assist clients, guards, and law enforcement personnel in the gathering and reporting of sensitive information. Supervisors must possess a patient and friendly attitude during high-stress situations, and MUST have a willingness to work flexible schedules to include holidays.

Requirements:

A minimum of 6 months of operator experience
Clear understanding of system software
Ability to troubleshoot system software
Create staff work schedules
Flexible scheduling
Ability to learn and understand basic computer training on a unique operating system(s)
Must be able to pass company background check, with no prior criminal convictions, pending criminal charges, or active arrest warrants

Job Responsibilities:

Supervise operator personnel
Make weekly operator work schedules
Understand, maintain, and troubleshoot unique operating systems
Monitor multiple customer sites via camera systems (referred to as virtual “rounds” of site)
Document and report on virtual rounds performed
Document and report any irregular activity observed during virtual rounds
Continually check and troubleshoot existing software's for proper performance (training is provided)
Customer relations skills involved in both verbal and email contact with clients and law enforcement personnel
Basic office skills including, but not limited to answering phones, taking messages, inputting data, creating written reports, and filing
Assist clients, guard personnel, and law enforcement personnel with date requests and product information
Complete data and client updates on computer systems

Skills:

Ability to communicate clearly and professionally, both verbally and in writing
Strong communication skills
Working knowledge of basic computer skills (i.e. email systems, following basic computer commands, etc.)

Educational Requirements:

High School diploma

Job details

Posted: September 25, 2021
Location: Detroit, MI
Team: Command Center Team
Job type: Full Time

Apply Now

Refine Your Search

technical support manager jobs in detroit mi

Command Center Supervisor

Senior Customer Service Manager

Program Manager/Training Lead

Team Lead, Customer Support

Team Lead / Support Lead IT Managed Services Help Desk

ServiceNow Functional Lead

Restaurant Technology Manager / OTP Pro

Lead Trainer - T1A2