Top 9 Help desk manager Jobs in Devens Ma

IT Manager
BEHAVIORAL HEALTH NETWORK INC —Worcester, MA
- $70,698 - $85,368 a year
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health insurance
- Dental insurance
Senior Manager, End User Service IT
Wave Life Sciences —Lexington, MA
- $139,000 - $187,000 a year
- Full-time
- Office
- Windows
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
IT Desktop Support Manager
Teradyne —North Reading, MA
- $105,600 - $168,900 a year
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Information Technology Technician
Veterans Inc. —Worcester, MA
- $31.25 - $36.06 an hour
- Online Application
- Computer science
- Azure
- Computer Science
- 403(b) matching
- Paid parental leave
Quick Apply
Senior Manager, Metering & Customer Technology Integration
Liberty Utilities —Londonderry, NH
- $130,000 - $180,000 a year
- Hybrid work
- Computer science
- Computer Science
- Quality control
- Free parking
- Employee assistance program
IT Service Transition Manager
RTX Corporate —Tewksbury, MA
- $107,500 - $204,500 a year
- Full-time
- 5 years
- Office
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
3d
Junior Business Technology & Automation Specialist
OLYMPIA MOVING AND STORAGE —Watertown, MA
- $45,000 - $60,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- Communication skills
- Health insurance
- Dental insurance
Accountant Manager
E Logic —Wellesley, MA
- From $65,000 a year
- Contract
- Remote
- PMP
- 5 years
- Salesforce
Quick Apply
IT Support Specialist
Ovation Workplace Services Inc —Waltham, MA
- $45,000 - $62,400 a year
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
Quick Apply

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End User Experience Senior Manager
KRAFT GROUP LLC —Foxborough, MA
Strong technical aptitude in end-user computing, support tools, and workplace technologies. Partner with IT leadership to define and evolve the digital…
$132,000 - $155,000 a year
6d
Senior Manager, End User Service IT
Wave Life Sciences —Lexington, MA
Identify where current service practices, tools, staffing models, or vendor structures need to change to support future-state needs.
$139,000 - $187,000 a year

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IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply
Information Technology Supervisor 3 (PN 20079216)
State of Ohio - Developmental Disabilities - Central Office —Columbus, OH
Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least…
$48.93 an hour

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IT Manager

BEHAVIORAL HEALTH NETWORK INC -
Worcester, MA

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Job Details

$70,698 - $85,368 a year

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
403(b)

Qualifications

Vendor relationship building
High school diploma or GED
Newsletters (communication methods)
IT department experience

Full Job Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. We are seeking an IT Manager to provide administrative and technical oversight of core technology operations while helping senior IT leadership remain focused on strategically aligning technology with the needs of the organization. This role oversees service coordination, procurement, vendor relationships, asset and license controls, applications, and team performance.

What We Offer:

Purpose-Driven Technology Leadership – Support the systems and services that help thousands of employees deliver essential behavioral health care.
Organization-Wide Impact – Improve the reliability, responsiveness, and efficiency of technology operations across BHN.
Operational Ownership – Lead critical processes spanning service coordination, procurement, vendors, assets, licensing, and applications.
People Leadership – Guide staff performance, balance workloads, address challenges, and build a collaborative team environment.
Strategic Partnership – Partner with senior IT leadership, Human Resources, Fiscal, vendors, and program teams throughout the organization.
Professional Growth – Expand your leadership experience across infrastructure operations, vendor management, service delivery, and technology planning.
Comprehensive Benefits – Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.
Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

Coordinate IT activities for New Employee Orientation and collaborate with Human Resources to ensure employees receive timely technology support.
Manage IT appointment scheduling and monitor service volume, walk-ins, missed appointments, and related operational trends.
Triage new technology requests, clarify business needs, and coordinate appropriate next steps.
Receive and follow up on employee concerns involving Managed Service Provider performance and provide daily operational guidance to on-site MSP staff.
Manage procurement for IT hardware, software, and services, including purchase orders, invoices, supplier coordination, and reconciliation with Fiscal.
Oversee mobile-device ordering, secure flash-drive management, equipment purchasing, and the tracking of hardware and software-license inventories.
Manage technology vendors, including ISP service changes, vendor agreements, review cycles, and technology-related Business Associate Agreements.
Oversee equipment recycling and maintain accurate records and certificates of destruction.
Manage assigned applications, operational reporting, and Microsoft license issuance, including Visio and Microsoft 365.
Manage statements of work by tracking vendor requests, recording status, and reconciling completed work with invoices.
Partner with the MSP to track root-cause analyses and follow-through for system issues.
Maintain the structure and content of IT Teams channels, OneDrive resources, the service-desk knowledge base, department access devices, and the password vault.
Develop technology-related content for BHN’s monthly employee newsletter and other internal communications.
Supervise assigned staff by reviewing workloads, addressing performance issues, recognizing contributions, and supporting cooperation, stability, and effective conflict resolution.

Who You Are:

High School Diploma required; a Bachelor’s Degree is preferred.
At least two years of IT management experience or an equivalent combination of education and relevant work experience.
Working knowledge of infrastructure technologies, including networking, servers, virtualization, desktop computing, VPN, LAN, WAN, and WLAN; hands-on systems-administration experience or supervisory oversight of an IT function is strongly preferred.
Demonstrated ability to supervise employees, balance workloads, address performance concerns, and build a collaborative team culture.
Strong customer-service and change-management mindset, supported by excellent analytical, problem-solving, communication, organization, attention-to-detail, and time-management skills.
Self-motivated and comfortable taking initiative while recognizing when consultation or escalation is appropriate.
Proficiency with Microsoft Office, particularly Teams, Outlook, and Excel, as well as web-based vendor portals and applications.
Familiarity with project-management systems and concepts, service-desk ticketing systems, and videoconferencing platforms such as Microsoft Teams and Zoom.
Ability to work on-site within BHN’s IT Department, travel occasionally to other BHN locations as needed, and lift or carry IT equipment weighing up to 25 pounds.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care to individuals, families, and communities throughout Massachusetts. Our core values — Humanity, Empowerment, Accountability, Respect, and Teamwork — guide how we lead, how we serve, and how we support one another. If you’re ready to make a meaningful difference as part of a mission-driven organization, we’d love to hear from you.

Salary Range: $70,698-$85,368

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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help desk manager jobs in devens ma

IT Manager

Senior Manager, End User Service IT

IT Desktop Support Manager

Information Technology Technician

Senior Manager, Metering & Customer Technology Integration

IT Service Transition Manager

Junior Business Technology & Automation Specialist

Accountant Manager

IT Support Specialist

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