Top 27 Call center supervisor Jobs in Devon Pa

Contact Center Supervisor
GeoBlue —King of Prussia, PA
- $65,594 a year
- Weekends as needed
- HIPAA
- Mentoring
- Experience equivalent to degree accepted
- Paid parental leave
- Paid holidays
Customer Care Supervisor
Culligan Quench —King of Prussia, PA
- $57,143 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
11d
Call Center Supervisor
PRWT Services, Inc. —Philadelphia, PA
- Monday to Friday
- Basic math
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Call Center Supervisor (On-Site)
Christian Heating, Cooling & Plumbing —West Chester, PA
- $55,000 - $80,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Quick Apply
9d
Call Center Supervisor
Fidelio Insurance —Glenside, PA
- $20 - $26 an hour
- Full-time
- Mid-level
- 3 years
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
11d
Supervisor, Operations - Licensed Seasonal
ResultsCX —Norristown, PA
- Seasonal
- Mid-level
- Mentoring
- Communication skills
3d
Supervisor Operations
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Bachelor's degree
- Travel
Dispatch Supervisor
Drexel University —Philadelphia, PA
- $21.71 - $32.57 an hour
- Weekends as needed
- Basic math
- Mid-level
- High school diploma or GED
Member Relations Supervisor - Call Center
American Heritage Credit Union —Philadelphia, PA
- $50,000 - $60,000 a year
- Urgently hiring
- Mid-level
- 1 year
- Health insurance
- Dental insurance
Quick Apply
1d
Call Center Manager
Sun East Federal Credit Union —Aston, PA
- Full-time
- Hybrid work
- Bilingual
- Basic math
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Contact Center Assistant Manager
Philadelphia Federal Credit Union —Philadelphia, PA
- From $22.50 an hour
- Full-time
- Writing skills
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
Patient Access Supervisor - Outpatient, Abington
Thomas Jefferson University and Hospitals —Willow Grove, PA
- Full-time
- Hospital
- Computer literacy
- HIPAA
- AD&D insurance
- Disability insurance
9d
Supervisor, SMB, Outbound, Comcast Business
Comcast Corporation —Philadelphia, PA
- $43,056 - $89,700 a year
- Overtime
- Mid-level
- Bachelor's degree
- Fair chance
21h
Supervisor Customer Service Workforce Analyst (Hybrid- PA, NJ, DE)
Independence Blue Cross —Philadelphia, PA
- Overtime
- 5 years
- Mid-level
- Windows
- Work from home
8d
Supervisor/ Lead Operator VA Switchboard Operator
Innovation At Work Inc —Philadelphia, PA
- HIPAA
- Mid-level
- 3 years
Contact Center Transformation - Manager
PRICE WATERHOUSE COOPERS —Philadelphia, PA
- $99,000 - $232,000 a year
- Management
- 5 years
- Bachelor's degree
- Paid holidays
- Health insurance
Customer Experience & Service Transformation Advisory Manager
Accenture —Philadelphia, PA
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Technical Support Manager
Keystone Technologies Inc —Lansdale, PA
- Full-time
- Engineering
- Mid-level
- Travel
- Disability insurance
- Health insurance
Contact Center Transformation - Senior Manager
PRICE WATERHOUSE COOPERS —Philadelphia, PA
- $124,000 - $280,000 a year
- 7 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
CSX - Manager, Contact Center Transformation Strategy&
PRICE WATERHOUSE COOPERS —Philadelphia, PA
- $99,000 - $232,000 a year
- Bachelor's degree
- Mentoring
- Fair chance
- Paid holidays
- Health insurance

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Contact Center Supervisor

GeoBlue -
King of Prussia, PA

Apply Now

Job Details

$65,594 a year

Benefits

Paid parental leave
Paid holidays
Health insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
401(k) matching
Pet insurance

Qualifications

Customer communication
Staff supervision
Customer relationship building
Team supervision
Managing teams in a customer support role
HIPAA
Team development
Leading team collaboration initiatives
Productivity software
Team motivation (leadership skill)
Cross-functional communication
Team building

Full Job Description

THIS COMPANY WORKS IN

Healthcare, Insurance

COMPANY SIZE

Medium

At Blue Cross Blue Shield Global Solutions℠ (BCBS Global Solutions℠), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that's simple, efficient, and human.

Whether our customers live, work, travel, or study abroad, we give them the confidence and peace of mind to say "yes" to new possibilities.

Blue Cross Blue Shield Global SolutionsSM is seeking a Supervisor to join our Overseas Assistance Center! This position leads a team of Overseas Assistance Center Specialists, including OAC Specialists, OAC Specialists II, and Senior OAC Specialists, as well as the Team Lead - OAC role, and focuses on coaching and developing employees to provide exceptional customer experiences. The supervisor will create an environment that stimulates an enthusiastic, motivating, high-performance culture that focuses on continuous improvement and excellent service delivery. The Supervisor will assist in interviewing and onboarding new hires, will manage employee performance, and will identify and implement process improvements. The Supervisor will also ensure the department maintains service metric commitments.

Responsibilities:

Oversees and directs the day-to-day activities of a Overseas Assistance Center team in a 24/7/365 contact center environment.
Build and develop strong customer focused service teams by promoting and demonstrating the Customer Experience principles.
Perform management and development, including but not limited to, providing coaching, and mentoring of Team Leads and Specialists.
Ensuring the Overseas Assistance Center team understands all individual and department key performance metrics, standards, and policies.
Monitoring and evaluating Overseas Assistance Center team's performance, providing coaching, attendance, and taking corrective action, if necessary.
Answering questions from the Overseas Assistance Center team and assisting with escalated/complex inquiries.
Monitor and maintain key performance metrics and collaborate on planning and execution of remedial plans to close any performance gaps.
Reviews customer surveys through our customer engagement system to identify issues within a specific interaction, recommend areas of improvement for the representatives, and initiate a course of action through a reach out to the member.
Monitor inquiry trends based on calls and cases, escalated issues, and inquiries. Make recommendations on how to improve the quality of service, as well as reduce repeat contacts and improve first contact resolution.
Direct the workflow assignments to appropriate team members. Ensure required deadlines/commitments are met.
Develop and maintain a collaborative partnership with our internal and external business partners.
Provide recommendations and assist in the implementation of procedural and systems changes to ensure delivery of high-quality service and experience to external clients and facilitate implementation of new products within the OAC team.
As requested, participate in the development and deployment of operations projects and initiatives.
Create/Analyze reports at the individual, team, and department level.
Participate in conversations with Managers to take appropriate actions to maximize staff productivity through review and analyze the Overseas Assistance Center reports on call duration, hold time, transfer activities, case management activities, etc.
May participate in and/or lead interdepartmental workgroups and/or projects.
Participate in new hire interviews.
Other duties as assigned.

Requirements:

Undergraduate degree preferred and/or equivalent work experience.
Supervisory experience in the health insurance environment preferred
Substantial international travel or expatriate experience a plus.
Ability to make decisions during crisis situations and support them with documentation.
Familiarity with HIPAA rules.
Leadership skills that demonstrate the ability to manage, motivate, and develop high performance work teams.
Exceptional listening, verbal, and written communication skills.
Ability to remain calm and courteous under pressure and navigate tense situations.
Excellent problem solving, leadership, and customer experience skills.
Strong collaboration skills to work across departments to resolve inquiries.
Interact effectively with all levels across the company. Manage internal customer perceptions and build strong relationships.
Ability to adapt to, and manage a team through changing work processes, schedules, and shifts.
Proficiency in Microsoft Office Products.
Proficiency in SalesForce and ADP is a plus.
Proficient use and understanding of telephony hardware/software applications is a plus.
Experience in a Blue Cross/Blue Shield environment is desirable.
Must be available to work various shifts including weekends (24/7/365 work environment).
Ability to work on-call on a rotating schedule.
Must have reliable at-home high speed internet service capabilities with a minimum internet speed of 75 Mbps (ex., Verizon or Comcast) for remote work because of the 24/7/365 nature of the business needs.

What you'll get in return:

Competitive base pay + annual bonus
Competitive medical plans
Telemedicine services
Paid parental leave
24/7 employee assistance and wellness support
Free international healthcare coverage

Other great perks:

Remote work
Work-abroad arrangements available
Generous PTO accrual with carry-over options
9 paid holidays, plus one floating holiday and one volunteer day
Tuition reimbursement
Career development and learning opportunities
401(k) with generous company match
Pet insurance options
Identity theft and legal coverage
Ongoing focus on well-being, including virtual wellness resources and mindfulness events

Please visit the employee benefits page on our website for more information on our benefits and perks that support your overall well-being.

The starting pay for the role is $65,594 based on skill level and experience in a similar role.

EOE

Apply Now

Refine Your Search

call center supervisor jobs in devon pa

Contact Center Supervisor

Customer Care Supervisor

Call Center Supervisor

Call Center Supervisor (On-Site)

Call Center Supervisor

Supervisor, Operations - Licensed Seasonal

Supervisor Operations

Dispatch Supervisor

Member Relations Supervisor - Call Center

Call Center Manager

Contact Center Assistant Manager

Patient Access Supervisor - Outpatient, Abington

Supervisor, SMB, Outbound, Comcast Business

Supervisor Customer Service Workforce Analyst (Hybrid- PA, NJ, DE)

Supervisor/ Lead Operator VA Switchboard Operator

Contact Center Transformation - Manager

Customer Experience & Service Transformation Advisory Manager

Technical Support Manager

Contact Center Transformation - Senior Manager

CSX - Manager, Contact Center Transformation Strategy&

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THIS COMPANY WORKS IN

Healthcare, Insurance

COMPANY SIZE

Medium

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