Top 218 Customer service manager Jobs in Diamond Bar Ca

Area Service Leader
Ingersoll Rand —Pomona, CA
- $100,000 - $208,500 a year
- Marketing
- Engineering
- Travel
Section Manager II, Customer Engagement
OCTA —Orange, CA
- $117,228.80 - $161,304.00 a year
- Full-time
- 5 years
- Bachelor's degree
- Contracts
Customer Care Manager
Stanley Black & Decker —Walnut, CA
- $86,500 - $139,300 a year
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Wellness program
- Employee stock purchase plan
Sr. Manager, Customer Success
Samsara —Los Angeles, CA
- $142,800 - $229,500 a year
- Bachelor's degree
- Travel
- Recruiting
- Parental leave
Customer Experience Manager
GigXR —Los Angeles, CA
- $60,000 - $120,000 a year
- Hybrid work
- Up to 50% travel
- Mid-level
- 3 years
Associate Service Manager
Tesla —Upland, CA
- $87,352 - $145,800 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Customer Service Manager
Month2Month.com —Irvine, CA
- $60,000 - $85,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Team management
- Health insurance
- Dental insurance
Service Supervisor – California
Trumpf —Costa Mesa, CA
- $94,090 - $133,024 a year
- Full-time
- Engineering
- Microsoft Office
- Travel
Customer Service Representative Lead (Bilingual Mandarin)
Clever Care Health Plan —Arcadia, CA
- $26.15 - $30.53 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
Complaints Manager
The Moore Law Group —Santa Ana, CA
- $70,000 - $85,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
Quick Apply
12d
Sales & Customer Service Manager
Mac Incorporated —Santa Fe Springs, CA
- $165,000 - $185,000 a year
- Monday to Friday
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Client Support Services Case Manager
Radiant Health Centers —Irvine, CA
- $25 - $27 an hour
- 8 hour shift
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
7d
Manager, Customer Experience
SAMYANG AMERICA INC —Brea, CA
- $100,000 - $122,000 a year
- 3 years
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager
SUNNY DISTRIBUTOR INC. —City of Industry, CA
- Full-time
- Inventory management
- 5 years
- Analysis skills
Quick Apply
Customer Service Supervisor
Bradshaw Home —Rancho Cucamonga, CA
- $26 - $30 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
12d
Customer Success Manager
Kastle Systems —Yorba Linda, CA
- Clean driving record
- Pass drug screening
- Mid-level
Customer Experience Manager
Plug Technologies Inc —Los Angeles, CA
- $110,000 - $120,000 a year
- Full-time
- 5 years
- Office
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager
VCA Animal Hospitals —Los Angeles, CA
- $70,304 - $85,000 a year
- Overnight shift
- Internal Medicine
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Manager Customer Service, Enrollment & Premium Billing (Covered California)
CalOptima —Orange, CA
- Weekends as needed
- Background check
- Microsoft Outlook
- 5 years
- Tuition reimbursement
- Paid time off
12d
Customer Service Manager
Month2Month —Irvine, CA
- $60,000 - $85,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Team management
- Health insurance
- Dental insurance
Quick Apply

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Area Service Leader

Ingersoll Rand -
Pomona, CA

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Job Details

$100,000 - $208,500 a year

Qualifications

Resource allocation
Business development management
Process improvement standards implementation
Team leadership
Expense management
Team development
Hiring
Profit & loss
Forecasting
Developing strategic business plans
Workforce management
Lean management
Managing business operations budgets
Profit and loss analysis
Organizational budget management

Full Job Description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Area Service Leader

Location: Pomona, CA; San Diego, CA; Phoenix, AZ

About Us

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems.

Job Summary

The Area Service Leader position is responsible for providing the leadership for all service activities from the installation of new equipment to the implementation of a services contract through lifetime connectivity with that customer. Processes within that oversight include support of sales through contract pricing on parts and service, field service coordination, management of technicians and service supervisors, customer satisfaction, and responsibility for the revenue and margin of the parts and service business within the geography. Provides strategy for connectivity and services growth within the defined region. This position is responsible for service growth for office locations within the West Region (Southern California, Arizona & Nevada).

Responsibilities

Accountable for full services portfolio performance. Ensure technicians training and skill level is appropriately balanced to service customers, and leverage resources across the area. This includes emergency repair (break/fix), regular maintenance contracts, scheduled work and upgrades, installations, replacement components (parts), and long-term service agreements (Package Care).

Collaborate with the Operations Leader to ensure service coordination processes/functions are aligned with service objectives. Collaborate with sales on contract pricing of parts and services to maintain and enhance profitable service operations.

Effectively attract, coach, counsel, train, and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills, to the highest degree possible.

Proactively build the technician and service supervisor pipeline (internally and externally) and strategically manage your workforce to prevent resource gaps.

Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.

Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.

Visit customers on a regular basis to build relationships and provide solutions.

Basic Qualifications

Bachelor’s Degree required in a related discipline; Engineering, Technical, Marketing or Business preferred.

5+ years of experience in industrial product space, preferably with a diverse product portfolio including service offerings.

3+ years management experience, preferably in a customer facing environment.

Key Competencies

Exceptional written and verbal communication skills.

Leadership skills are essential. Individual must be able to manage an hourly technical workforce, including remote employees, as well as salaried staff.

Work is completed through other employees, so this person must excel at hiring, developing, training, coaching, leading and motivating a diverse workforce for optimal results.

Profit & Loss experience is critical. Individual must have experience in forecasting needs, obtaining resources, and managing budgets.?

A strategic business mindset is important. This individual must be able to support the Regional Director in creation of a strategic business plan for growing the service business through internal process improvements and lean strategies to positively impact our market position.

Preferences:

Bachelor’s degree in engineering, engineering technology, business or equivalent from a four-year college or university
Technical and/or mechanical capabilities are a plus.

Travel & Work Arrangements/Requirements

This position will be based out of one of the West region area customer centers with regional and overnight, out of town travel required (30%).

Pay Range:
The pay range for this role, including incentive compensation, is $100,000 - $200,000. The pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Ingersoll Rand, it is not typical for an individual to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment — as well as for our individual well-being. Our comprehensive benefits package is designed to empower you with the tools and support needed to take charge of your health and future.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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Refine Your Search

customer service manager jobs in diamond bar ca

Area Service Leader

Section Manager II, Customer Engagement

Customer Care Manager

Sr. Manager, Customer Success

Customer Experience Manager

Associate Service Manager

Customer Service Manager

Service Supervisor – California

Customer Service Representative Lead (Bilingual Mandarin)

Complaints Manager

Sales & Customer Service Manager

Client Support Services Case Manager

Manager, Customer Experience

Customer Service Manager

Customer Service Supervisor

Customer Success Manager

Customer Experience Manager

Customer Service Manager

Manager Customer Service, Enrollment & Premium Billing (Covered California)

Customer Service Manager

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