We are seeking a dynamic and innovative Ocean Export Coordinator. This key position will be based in our Corporate (HQ) office located in Los Angeles, CA, reporting to the Export Manager.
Position Summary
The Ocean Export Coordinator will be responsible for the daily management of ocean Export service activities. To receive and process all cargo on a daily basis, including overseas communication and customer service as needed, with a focus on Export Compliance. Work closely with Steam Ship Lines to secure the movement of cargo efficiently to meet the client’s expectations. The Ocean Export Coordinator is responsible for preparing files, distributing documents, cargo tracking, billing, and collecting funds while meeting or exceeding customer expectations.
Essential Responsibilities
EXPORT
· Receive and process Ocean Export cargo.
· Handle pickup calls and set up files in the system.
· Double-check work to minimize and avoid all errors
· Understand US Customs Export requirements and ensure all file processing meets these requirements.
· Manage email and all communication effectively and within De Well communication policies.
· Understand rating/export contract, make bookings, and be able to determine costs. Both consolidation and direct cargo.
· Work with the drayage team to ensure trucking requirements are met and all cartage transfers are completed.
· Processing the export documentation.
· Be aggressive in building our existing service
· Invoice shipments and control payment under client credit terms
· Audit and approve vendor payments
· Complete and report the profit/loss of assigned shipment files
· Provide pricing support to customers, agents, and sales staff.
· Assist the department and management with assigned projects.
Qualifications
Technical:
· Windows Operating System
· Strong computer knowledge/proficiency (Outlook, Microsoft Word, Excel, PowerPoint)
Business:
· Bachelor’s degree in Business, Supply Chain or a related field - PREFERRED
· Minimum of two (2) years’ experience in Logistics/Freight Forwarding/Supply Chain/Third Party Logistics/Ocean Import/Export – PREFERRED
· Minimum of two (2) years’ experience in NVOCC, customer brokerage and drayage
· Mandarin Speaking is a plus, but not required
· Thorough understanding of ocean shipment documentation process, a plus
· Possess excellent data entry skills and customer service skills with the ability to grasp extensive knowledge whole dealing with a variety of people
· Ability to use CargoWise is a plus.
· Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches
· Proven ability to handle confidential information with discretion
· Ability to multi-task and work independently
· Time Management skills
Human Relations:
· Self-motivated, with an ability to self-manage
· Strong interpersonal/communication skills
Additional Knowledge, Skills, Abilities, and Personal Attributes
· Ability to communicate effectively with co-workers and management.
· Demonstrated team player qualities.
· Demonstrated ability to communicate effectively at all levels of the organization including the hourly workforce, first line supervision, senior management, as well as vendors.
· Understanding and support of company policies and procedures.
· Ability to read and interpret documents such as contracts, agreements, and procedure manuals as well as speak effectively before groups of customers and employees of the organization.
· Detail oriented and strong organizational skills; solid analytical ability.
· Excellent verbal and communication skills.
· Strong computer knowledge/proficiency (Microsoft Word, Excel, PowerPoint)
· Energetic, with a positive attitude
· Self-confident and willing to take responsibility
· Strong communication skills
· Role models the De Well Values, including the values which underpin how we achieve our goals:
▪ Customer Oriented ▪ Humility ▪ Entrepreneurial culture ▪ Teamwork ▪ Integrity ▪ Innovative ▪ Play to Win
Physical Requirements
(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
· Regularly required to walk, sit and stand for prolonged periods of time.
· Ability to reach with arms and hands; bend, kneel, crouch and/or crawl as well as the ability to see and hear.
· Ability to sit for long periods of time.
· Ability to move about in office and warehouse facilities.
Work Environment
(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Office
· The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday.
· The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Do you have cargo wise Experience? YES / NO (Response required)
- Do you have AES filling Experience : YES / NO (Response required)
- Do you have Ocean Export Experience? YES / NO (Response required)
- Do you have NVOCC Experience? YES / NO (Response required)
- Carrier negotiation and Quotation Experience for Ocean Export : YES / NO (Response required)
- Do you have Dispatching Experience: YES / NO (Response required)
Work Location: In person
