Job Summary and Responsibilities
The Physician Enterprise (PE) Market Liaison is a highly visible, market-facing role critical to the strategic growth and operational excellence of our South Region. As an integral extension of a robust centralized recruitment team (comprising Recruiters, Visit/Travel Coordinators, and Onboarding Specialists), this position provides dedicated, high-touch, on-site support for physician recruitment, engagement, and retention efforts for assigned pilot markets.
The Liaison's primary focus is on enhancing the candidate experience, streamlining local logistical coordination, accelerating time-to-fill for critical physician vacancies, and fostering long-term relationships through proactive engagement initiatives. This role directly mitigates the significant financial impact of physician vacancies and reduces the unassigned opportunity cost currently borne by senior clinical and operational leadership.
Manage reporting responsibilities on a weekly and monthly basis, collaborating with other departments to obtain necessary information and produce accurate reports for the department.
Use analytical skills to ensure quality and accuracy of all reports.
In collaboration with the centralized Recruitment Coordination team, manage and execute complex on-site logistics for physician candidate visits, ensuring meticulous planning and seamless execution of schedules, facility access, and local experiences.
Serve as the primary on-site host and dedicated point of contact for physician candidates during all stages of their market visits, including interviews, facility tours, and community introductions.
Serve as a liaison between provider recruitment and local market to provide a white-glove experience for visiting physicians
Use Applicant Tracking System (ATS) to maintain current record keeping of open positions, interviews scheduled, offers made or not made, offers accepted or not accepted, reasons for offers to be declined, etc.
I. Candidate Experience
Visit Logistics & Coordination:
In collaboration with the centralized Recruitment Coordination team, manage and execute complex on-site logistics for physician candidate visits, ensuring meticulous planning and seamless execution of schedules, facility access, and local experiences.
Serve as the primary on-site host and dedicated point of contact for physician candidates during all stages of their market visits, including interviews, facility tours, and community introductions.
Ensure a consistent, high-touch, and personalized candidate experience, addressing questions, anticipating needs, and proactively resolving local issues during visits.
Market Ambassadorship & Liaison:
Act as a consistent brand ambassador, showcasing the unique advantages of our communities and clinical practices within the South Region.
Serve as a vital liaison between provider recruitment and the local market, relaying local needs, insights, and feedback to the central recruitment team to optimize recruitment strategies.
Facilitate efficient post-visit communication and localized feedback loops between candidates, the central recruitment team, and clinical leadership.
Talent Pipeline Development:
In collaboration with the GME/Post-Graduate Liaison team and the South Recruitment team, partner with local residency and fellowship programs to cultivate relationships, support educational initiatives, and identify emerging talent pipelines.
Research, recommend, and build a calendar for annual attendance at provider career fairs and conferences.
Exhibit at National, State, and Local provider job fairs and conferences, as appropriate.
Participate in regional and/or national physician recruitment associations.
II. Onboarding & Integration
Credentialing & Privileging Facilitation:
Act as a central liaison between new hires, credentialing, privileging departments, the recruitment team, and other relevant stakeholders to ensure a smooth, timely transition.
Track and communicate credentialing and privileging progress to new hires and relevant internal stakeholders.
Assist new hires with initial paperwork and provide guidance on internal systems and processes related to credentialing.
Day-One Readiness & Orientation:
Coordinate and schedule orientation sessions, both individual and group, ensuring all required components are covered for a comprehensive introduction.
Shepherd the onboarding process to ensure that necessary equipment (laptops, phones), system accesses, and office spaces are prepared and ready on day one for new hires.
Organize and coordinate "meet and greet" sessions with key leaders and team members to foster early connections.
Seamless Transition & Support:
Liaise with the central Onboarding team and local leadership to support the seamless transition and integration of new physicians and Advanced Practice Providers (APPs) into the organization and community.
Assist with the coordination and execution of local components of new provider orientation, ensuring a welcoming and supportive start.
Provide resources and information regarding housing, schools, and community amenities to new hires and their families.
Support the creation and distribution of welcome kits and onboarding materials.
Conduct initial check-ins with new providers to address immediate needs and concerns, and offer ongoing support.
Marketing & Community Collaboration:
Coordinate with our sales and marketing teams to ensure appropriate ride-alongs and tailored marketing plans are in place for new providers, aiding in their practice development.
III. Physician & Provider Engagement & Retention
Well-being & Recognition:
Assist in coordinating physician and APP well-being initiatives and recognition programs.
Help organize market-specific provider engagement events and activities, working with the market Wellness Ambassador/Wellbeing Medical Director.
Feedback & Communication:
Support communication efforts to keep providers informed about organizational news, initiatives, and resources.
Gather feedback from providers regarding their experience and identify areas for improvement.
Conduct retention interviews with all new physicians and APPs after 90 days, escalating concerns appropriately with business partners.
Conduct retention interviews with all physicians and APPs on an ad hoc basis as needed.
IV. Operations & Reporting
Market Intelligence:
Develop a deep understanding of the local healthcare market, community resources, and cultural nuances within pilot markets (e.g., Kentucky, North Georgia/Chattanooga, Lufkin/Livingston).
Participate in relevant national and community events or networking opportunities to represent the organization and build local partnerships.
Reporting & Analytics:
Manage reporting responsibilities on a weekly and monthly basis, collaborating with other departments to obtain necessary information and produce accurate reports for the department.
Use analytical skills to ensure quality and accuracy of all reports.
Administrative Support:
Provide general administrative support including filing, copying, phone coverage, and report generation as requested.
Maintain strict confidentiality in all aspects of the job.
Job Requirements
Education and Experience
High School Graduateor equivalent upon hire and One to two years of previous experience in recruitment in a coordinator or junior recruiter capacity Required and Strong proficiency in reporting, google workspace. Required and Bachelors Other Or some college course work upon hire or experience can be substituted for education.
Minimum of 3-5 years of experience in executive support, public relations, hospitality, community relations, or a healthcare operations role with significant external stakeholder engagement. Preferred
Demonstrated experience in managing complex logistical arrangements and coordinating high-stakes meetings or events, particularly within the healthcare sector. Preferred
Previous experience partnering with academic institutions or residency programs is a plus. Preferred
Experience working within a large healthcare system or physician group practice is highly desirable. Preferred
Where You'll Work
St. Luke’s Health-Memorial paves the way for quality, innovative health care in East Texas and provides more than a quarter of a million patient services each year. With hospitals in Lufkin, Livingston, and San Augustine, St. Luke’s Health-Memorial provides millions of dollars in charity care and community support each year.
Pay Range
$27.97 - $41.60 /hour
