Top 443 Customer service team lead Jobs in Dixon, Ca

Supported Living Services Lead Supervisor
Inclusion Services,LLC —Fairfield, CA
- $70,720 - $74,880 a year
- Weekends as needed
- Management
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative, CC
Partnership HealthPlan of California —Fairfield, CA
- $29.95 - $35.19 an hour
- Full-time
- Spanish
- Mid-level
- Administrative experience
Customer Service Lead
Syngenta Seeds —Woodland, CA
- $80,800 - $121,200 a year
- Full-time
- Marketing
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Quick Apply
Claims Customer Service Representative I
Partnership HealthPlan of California —Fairfield, CA
- $29.95 - $35.19 an hour
- Full-time
- Computer literacy
- Research
- High school diploma or GED
Customer Service Representative 1
Recology —Vacaville, CA
- $29.18 an hour
- Monday to Friday
- Computer literacy
- Writing skills
- Office
- Wellness program
- Paid holidays
10d
Customer Service Scheduler
TeleMed2U —Sacramento, CA
- Remote
- Google Workspace
- HIPAA
- High school diploma or GED
Quick Apply
4d
Production Supervisor, 2nd Shift
Ferrara Candy Company, Inc. —Fairfield, CA
- $75,000 - $85,000 a year
- Mid-level
- Health insurance
- Dental insurance
Home Care Operations Manager
Always Best Care Senior Services- Napa Solano —Vacaville, CA
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
Quick Apply
Operations Manager
Amazon.com Services LLC —Vacaville, CA
- $91,000 - $136,500 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
Customer Service Representative 1 - Bilingual
Recology —Vacaville, CA
- $30.18 an hour
- Monday to Friday
- Spanish
- Computer literacy
- Writing skills
- Wellness program
- Paid holidays
10d
Russian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Mandarin-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $22.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Product Support Sales Representative (PSSR)
BEJAC CORPORATION —Fairfield, CA
- $48,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Sales
- Paid holidays
- Health insurance
Quick Apply
Cantonese-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $22.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Clinic Operations Manager
Concentra —West Sacramento, CA
- $76,876 - $101,483 a year
- Full-time
- HIPAA
- Clinic
- Bachelor's degree
- Commuter assistance
- Disability insurance
12d
Business Customer Representative
Confidential —Sacramento, CA
- $3,900 - $4,700 a month
- Full-time
- High school diploma or GED
- Organizational skills
- Computer skills
Quick Apply
13d
FedEx Ground Business Contact (BC) / Operations Manager
Saga Kapital Group, Inc. —Fairfield, CA
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Leadership
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Clinic Operations Manager
Concentra —Sacramento, CA
- $76,876 - $101,483 a year
- Full-time
- HIPAA
- Clinic
- Bachelor's degree
- Commuter assistance
- Disability insurance
12d
Clinic Operations Manager
Concentra —West Sacramento, CA
- $76,825.75 - $101,409.99 a year
- Full-time
- HIPAA
- Clinic
- Bachelor's degree
- Commuter assistance
- Disability insurance
4d
Dental Operations Manager
Stonebrook Dental —Sacramento, CA
- $70,000 - $80,000 a year
- Full-time
- Microsoft Word
- Spanish
- Dental office
- Health insurance
- Dental insurance
Quick Apply

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Supported Living Services Lead Supervisor

Inclusion Services,LLC -
Fairfield, CA

Quick Apply

Job Details

Full-time
$70,720 - $74,880 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount

Qualifications

Management
Intake
High school diploma or GED
Driver's License
Case management

Full Job Description

Summary of duties and responsibilities: The SLS Program Lead Supervisor reports directly to the SLS

Program Director and is responsible for the following: supervising assigned SLS Staff; providing leadership, staff development, training, performance improvement, budgeting (payroll/billing), implementation and management of key services in accordance with policies and procedures. SLS Program Lead Supervisor effectively interacts with family consumers and/or any other representative on the process of intake, planning, intervention, implementation and evaluation of service for client.

Primary duties and responsibilities:

Supervise all assigned staff.

a.) Track staff

b.) Map out routes

c.) Complete Intakes

d.) Schedule staff and review staff schedules, weekly notes, time sheets and mileage forms, etc.

Participate in the development of the Individual Program Plan (IPP), Individual Educational Plan (IEP), etc.
Provide training as outlined in the Individual Program Plan, Behavioral Plan, and other type of Plans.
Communicate on a regular basis via e-mail, phone, in-person with regional center, residential facilities, and families and other services providers and agencies, as needed.
Be responsible for the selection, training, and supervision of assigned staff. Able to match client with staff on a 1:1 ratio.
Planning, managing, coordinating, and evaluating assigned staff efforts to achieve the programs objectives and consumer outcomes.
Coordinating with the regional center the implementation of consumer IPP objectives for which the program is responsible.
Assessing the programs effectives in achieving the consumer IPP objectives and identifying barriers to consumer success and how those barriers can be overcome.
Support the Case Manager’s efforts by:

a.) Collecting, analyzing and reporting on consumer progress on SLS assistance objectives SLS Progress Report) using weekly notes, monthly behavioral data sheet, and observation report information, etc.

b.) Review progress and issues on all consumers’ objectives and needs of service at weekly Lead Supervisor’s planning meeting with Program Director.

Employee Training

a.) Conduct orientation for new employee for SLS Program and their primary role.

b.) Conduct monthly in-service trainings or meetings for you SLS Staff under your team.

Maintain a clean, safe and healthy environment in workplace at all times.
Report special incidents according to applicable laws and regulations per Regional Center, APS, DCFS, etc.
Gather types of activities and assistance that each SLS staff will provide to their client, and then develop a calendar for each client illustrating the type of activities and assistance that will be implemented each month.
Responsible for the management of all SLS Program Staff
Perform selected administrative duties in the administrative office.

Other duties and responsibilities:

Initiate the new client’s pre-placement (intake) planning. Conducts orientation, initial 30-day review, quarterly (if necessary), semi and annual review of individual client needs and performance under SLS.
Coordinates and chairs the interdisciplinary (ID) team planning and meeting with Regional Center and/or other agencies for client related issues or concerns, etc.
Evaluates, facilitates and monitors SLS services and clients progress at all times.
Evaluates staff on their performance (orientation period and annual period)
Under the guidance of the SLS Director responsible for Disciplinary Action procedures such as verbal, & written write-ups, etc. if employee is not meeting company’s standards.
Attends team meetings or other training as part of continuation of education or any agency –wide training/in-services programs
Attends and participates in clients quarterly/semi-annual/annual meetings.
MUST have the phone ON at all times during weekends and after business hours for emergency purposes.
Respond to phone calls, radio calls and e-mails to Program Director within a short period of time (less than 30 minutes during working hours and emergencies)
To perform other related duties and assignments as required.
Maintain a clean working environment in desk area at all times; maintain a high level of honesty, confidentiality and work ethics at all times; and always communicate, be consistent and act professionally at all times.
Must complete 12 hours per year of continuing education (any agency-wide training / in-services programs).
Any other assigned duties presented by SLS Director, and/or ICS Executive Program Director(s) to assist with the accomplishment of company goals and objectives.

Working Schedule:

Employment Classification : Exempt

Employment Status : Full-Time

Mondays to Fridays : 8:30 a.m. to 5:00 p.m. (on-call)

Saturdays and Sundays : On-call

Holidays : On-call

Physical Environment/Working Area:

Job/On-Site : Designated On-Site Area

Pay: $70,720.00 - $74,880.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Required)

License/Certification:

CA Driver's License (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service team lead jobs in dixon, ca

Supported Living Services Lead Supervisor

Customer Service Representative, CC

Customer Service Lead

Claims Customer Service Representative I

Customer Service Representative 1

Customer Service Scheduler

Production Supervisor, 2nd Shift

Home Care Operations Manager

Operations Manager

Customer Service Representative 1 - Bilingual

Russian-English Bilingual Healthcare Customer Service Representative - Remote in California

Mandarin-English Bilingual Healthcare Customer Service Representative - Remote in California

Product Support Sales Representative (PSSR)

Cantonese-English Bilingual Healthcare Customer Service Representative - Remote in California

Clinic Operations Manager

Business Customer Representative

FedEx Ground Business Contact (BC) / Operations Manager

Clinic Operations Manager

Clinic Operations Manager

Dental Operations Manager

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