Top 44 Commissioner Jobs in Doral, Fl

Part Time Call Center Specialist (PT-20)
Broward County Board of County Commissioners —Broward County, FL
- $45,556.37 - $72,707.86 a year
- Part-time
- Spanish
- Mid-level
- 3 years
- Paid training
- Health insurance
20h
Senior Jury Analyst, 9629
NYS Unified Court System —Westchester, FL
- $76,112 a year
- Email
- English
- Mid-level
- Office
Official Court Reporter
Florida Southern District Court —Miami, FL
- $101,660 - $116,908 a year
- Senior level
Auditor I
Collier County Clerk of the Circuit Court and Comptroller —Tamiami, FL
- $66,268 a year
- Full-time
- CPA
- Writing skills
- Basic math
Auditor II
Collier County Clerk of the Circuit Court and Comptroller —Tamiami, FL
- $71,676 a year
- Full-time
- CPA
- Writing skills
- Basic math
Case Coordinator - Child Protection Team (Behavioral Health Clinician)
Broward County Board of County Commissioners —Fort Lauderdale, FL
- $65,401.26 - $104,381.37 a year
- Weekends as needed
- Hospital
- Inpatient
- Mid-level
- Paid training
- Paid parental leave
2d
Airport Manager
Broward County Board of County Commissioners —Fort Lauderdale, FL
- $93,891.97 - $149,851.88 a year
- Weekends as needed
- Doctoral degree
- Master's degree
- Driver's License
- Paid training
- Paid parental leave
14d
Air Export Hub Specialist
JAS Worldwide —Miami, FL
- Full-time
- Background check
- Research
- Mid-level
1d
Director of Public Communication
Broward County Board of County Commissioners —Fort Lauderdale, FL
- $144,904.22 - $231,266.72 a year
- Full-time
- Marketing
- Office
- Senior level
- Paid training
- Health savings account
Deputy Director, Department of Transportation & Public Works
Miami-Dade County —Miami-Dade County, FL
- $144,007.41 - $391,294.32 a year
- Full-time
- Customer service
- Office
- Bachelor's degree
Animal Control Officer
Broward County Board of County Commissioners —Fort Lauderdale, FL
- $21.90 - $34.96 an hour
- Overtime
- Pass drug screening
- Maintenance
- Mid-level
- Paid training
- Health savings account
2d
Department of Solid Waste Management Intergovernmental Affairs Coordinator
Miami-Dade County —Miami-Dade County, FL
- $74,794.53 - $130,594.28 a year
- Full-time
- Research
- Mid-level
- Office
- Paid parental leave
- Parental leave
2d
Financial Advisor - Miami Beach, FL
TD Bank —Miami Beach, FL
- $72,280 - $108,160 a year
- Full-time
- Mid-level
- Business development
- Bachelor's degree
- Health insurance
- Paid time off
President and CEO (Visit Lauderdale)
Broward County Board of County Commissioners —Fort Lauderdale, FL
- $155,771.77 - $248,612.45 a year
- Full-time
- Marketing
- Bachelor's degree
- Senior level
- Paid training
- Health savings account
OPS EMPLOYMENT SECURITY REP II - 40090022
The State of Florida —Fort Lauderdale, FL
- $20 an hour
- Temporary
- Background check
- Microsoft Excel
- Sales
- Dental insurance
- Vision insurance
Program/Project Coordinator, Senior (Environmental Policy and Legislative Program Coordinator)
Broward County Board of County Commissioners —Fort Lauderdale, FL
- $75,579.37 - $120,624.62 a year
- Full-time
- Administrative experience
- Analysis skills
- Bachelor's degree
- Paid training
- Health savings account
PAINTER (AVIATION)
Broward County Board of County Commissioners —Fort Lauderdale, FL
- $42,377.30 - $67,634.32 a year
- Weekends as needed
- Mid-level
- Criminal background check
- Fingerprint clearance
- Paid training
- Paid parental leave
Claims Adjuster-Worker's Compensation
Broward County Board of County Commissioners —Fort Lauderdale, FL
- $56,594.10 - $90,324.62 a year
- Full-time
- Customer service
- Mid-level
- Bachelor's degree
- Paid training
- Health savings account
Carpenter - Parks Maintenance Group - Tree Tops Park
Broward County Board of County Commissioners —Davie, FL
- $25.31 - $40.40 an hour
- Full-time
- CDL B
- Mid-level
- Office
- Paid training
- Paid parental leave
Mosquito Control Inspector
Broward County Board of County Commissioners —Pembroke Pines, FL
- $23.54 - $37.58 an hour
- Weekends as needed
- CDL B
- Management
- Customer service
- Paid training
- Health insurance

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Part Time Call Center Specialist (PT-20)

Broward County Board of County Commissioners -
Broward County, FL

Apply Now

Job Details

Part-time
$45,556.37 - $72,707.86 a year
20 hours ago

Benefits

Paid training
Health insurance
Dental insurance
Flexible spending account
Vision insurance
Life insurance

Qualifications

Live chat
Optimizing workflow processes
French
Volunteer support
Visitor query response
Client relationship management
Knowledge management
Computer operation
Spanish
Customer relationship building
Email customer support
Texting/chatbox tools
Team supervision
Constituent services
Multilingual
Intake
Service scheduling
Public communication during emergencies
Mid-level
3 years
Quality assurance
Continuous improvement
Task prioritization
Decision making
Team training
Call monitoring
Customer service knowledge base
CRM system proficiency
Phone call management
Associate's degree

Full Job Description

REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for Part-Time Call Center Specialist.

Are you looking for an exciting new part-time opportunity to help serve your community? The Broward County Call Center has an opening for a PT-20 Call Center Specialist. This is advanced, multi-lingual customer service work in a fast-paced, “one stop shop” Call Center environment. This position requires a minimum of three years of customer service experience in a call center environment. The position is eligible for County benefits.

Call Center Specialists work with various agency systems and databases to provide residents, businesses and visitors with information on County programs and services in a professional, courteous manner. Additional responsibilities may include performing intake and scheduling appointments. The Call Center also functions as an Emergency Hotline during activations of the Broward County Emergency Operations Center (EOC), providing public safety information to callers in emergency situations. Emergency situations may require extended shifts in a stressful environment.

The ability to speak, read and/or write Spanish and/or French is preferred. Previous experience with online chat, knowledge base maintenance, training or written customer relations communications is a plus.

General Description

This is advanced, fast-paced, multi-lingual customer service work in the 311 Broward Call Center. Call Center Specialists provide residents, businesses and visitors with information on County programs and services and one-stop customer service. The Call Center also functions as an Emergency Hotline during activations of the Broward County Emergency Operations Center (EOC).

Additional responsibilities include:

Receiving and responding to inquiries about County programs and services in a professional, courteous manner, according to established quality standards.
Processing and/or scheduling requests for service.
Responding to customer requests verbally, in writing, via live chat, email and/or SMS.
Accessing an online knowledge base and/or various agency systems and databases to respond to inquiries.
Providing public safety information to callers in emergency situations.
Performs customer service work providing information on County services and processing requests for service in the 311 Broward County Call Center.
Work under close to general supervision according to set procedures, but determines how or when to complete tasks.
Work may require extended shifts in a stressful environment during activations of the Emergency Hotline.

Minimum Education and Experience Requirements

Requires three (3) years of customer service in a call center environment or closely related experience.

Special Certifications and Licenses

None.

Preferences

Experience working in a government call center.
Ability to speak, read and write Spanish and/or French fluently.
Experience working with a Customer Relationship Management (CRM) program to process and track customer interactions.
Experience handling written correspondence with customers, via online chat, email, or formal business communications.
Possess a post-secondary degree (Associate's or Bachelor's).

SCOPE OF WORK

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Receives and responds to inquiries about County programs and services in a professional, courteous manner, according to established quality standards which includes but not limited to answering questions, creating service requests, filing complaints; completing intake; and scheduling inspections, for multiple County agencies.

Responds to customer requests and inquiries verbally, in writing, via live chat/email and/or SMS.

Enters data into various systems used by the Call Center; uses various systems to find information for callers.

Completes required trainings; assists in training new employees and emergency hotline volunteers.

Participates in quality assurance activities, such as call monitoring, with Supervisors and the Call Center Manager.

In activations of the County's Emergency Operations Center, serves as an integral part of the Emergency Support Function (ESF) 14-Public Information response team, acting as a Lead Worker to answer questions from volunteer call takers.

Special projects, as assigned.

Perform related work as assigned.

Competencies

Manages Complexity:
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Gathers basic information to understand a problem and find a solution. Seeks to understand and apply systematic problem-solving methods; distinguishes symptoms from underlying problems.
Decision Quality:
Makes good and timely decisions that keep the organization moving forward. Knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.
Action Oriented:
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
Plans and Aligns:
Plans and prioritizes work to meet commitments aligned with organizational goals. Gains a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out plans; delivers on time at an acceptable quality level.
Optimizes Work Processes:
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pursues, explores, and develops ways to ensure own work is as effective as possible within all relevant processes. Shares an analysis of process problems with stakeholders; discusses how to resolve the issue.
Ensures Accountability:
Holds self and others accountable to meet commitments. Accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
Communicates Effectively:
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.
Demonstrates Self-Awareness:
Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Seeks and responds to constructive feedback in a positive and professional way. Seeks to understand own impact on others; acknowledges mistakes and finds ways to avoid repeating them.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves the specialist remaining at their workstation and be available to take calls or respond to live chat/email, except during scheduled meetings, training and/or rest periods; and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

County Core Values

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Customer focus: Building strong customer relationships and delivering customer-centric solutions.
Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email [email protected] to make an accommodation request.

County-wide Emergency Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Apply Now

Refine Your Search

commissioner jobs in doral, fl

Part Time Call Center Specialist (PT-20)

Senior Jury Analyst, 9629

Official Court Reporter

Auditor I

Auditor II

Case Coordinator - Child Protection Team (Behavioral Health Clinician)

Airport Manager

Air Export Hub Specialist

Director of Public Communication

Deputy Director, Department of Transportation & Public Works

Animal Control Officer

Department of Solid Waste Management Intergovernmental Affairs Coordinator

Financial Advisor - Miami Beach, FL

President and CEO (Visit Lauderdale)

OPS EMPLOYMENT SECURITY REP II - 40090022

Program/Project Coordinator, Senior (Environmental Policy and Legislative Program Coordinator)

PAINTER (AVIATION)

Claims Adjuster-Worker's Compensation

Carpenter - Parks Maintenance Group - Tree Tops Park

Mosquito Control Inspector

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REQUIREMENTS AND PREFERENCES

SCOPE OF WORK

WORK ENVIRONMENT

SPECIAL INFORMATION

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