Top 228 Help desk Jobs in Doral, Fl

Help Desk Specialist
Booz Allen Hamilton —Doral, FL
- $52,900 - $108,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Flexible spending account
Help Desk Lead
Booz Allen Hamilton —Doral, FL
- $61,900 - $141,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Flexible spending account
Help Desk Lead
SOSi —Doral, FL
- $59,644 - $123,877 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
Quick Apply
Help Desk Representative
Prescient Edge Federal —Doral, FL
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Help Desk Specialist / IT Support Technician
Marlabs Inc —Miami, FL
- $75,000 - $80,000 a year
- Full-time
- Spanish
- Google Workspace
- Computer science
- Dental insurance
- 401(k)
Quick Apply
9d
Help Desk Support Engineer
Prescient Edge Federal —Doral, FL
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Help Desk Analyst
Florida International University —Miami, FL
- $38,000 - $42,000 a year
- Online Application
- Research
- Mid-level
- Windows
Information Systems Technician
Hialeah —Hialeah, FL
- $40,839.50 - $79,509.82 a year
- Full-time
- Background check
- Mid-level
- Fingerprint clearance
Technical Support I
U.S. Century Bank —Doral, FL
- Cleaning
- Entry level
Help Desk Specialist (Part-Time)
Larkin Community Hospital —South Miami, FL
- Part-time
- Computer science
- Computer Science
- Ability to walk for extended periods
Quick Apply
Help Desk Technician
Miami Dolphins and Hard Rock Stadium —Miami Gardens, FL
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental insurance
Quick Apply
4d
IT Support Services II - Help Desk
Courser —Miami Lakes, FL
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
HVAC Technical Support Specialist
CAREERXCHANGE —Doral, FL
- Spanish
- English
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
12d
HVAC Technical Support Specialist Tier II
Comfortside LLC —Hialeah Gardens, FL
- $30 - $38 an hour
- Full-time
- Spanish
- 5 years
- English
- Profit sharing
- Health insurance
Quick Apply
2d
Entry Level Customer Training Specialist – Traveling
Reynolds and Reynolds —Miami, FL
- $50,000 - $55,000 a year
- Full-time
- Dealership
- Driver's License
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Senior Help Desk Technician II
Contact Government Services, LLC —Miami, FL
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
IT Support Services II - Help Desk
Courser Employment Services LLC —Miami Lakes, FL
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
IT Support Specialist
Cloud Grid Networks —Miami, FL
- $20 - $30 an hour
- Full-time
- Hybrid work
- Windows
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
IT Technical Support Specialist
Sentara Hospitals —Doral, FL
- Full-time
- Mid-level
- Office
- Bachelor's degree
- 403(b) matching
- Paid parental leave
Quick Apply
IT Helpdesk Clerk
Larkin Community Hospital —South Miami, FL
- Part-time
- Microsoft Outlook
- Data entry
- Communication skills
Quick Apply

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Help Desk Specialist

Booz Allen Hamilton -
Doral, FL

Apply Now

Job Details

Full-time
$52,900 - $108,000 a year

Benefits

Health insurance
Flexible spending account
Tuition reimbursement
Retirement plan

Qualifications

Customer communication
macOS support
IT service management
Public Cloud
Windows
Cloud service support
macOS
Agile
Ticketing system technical support

Full Job Description

Help Desk Specialist

The Opportunity:

Are you a dedicated, adaptable professional passionate about solving technical challenges in a fast-paced, critical environment? Do you thrive in a dynamic team setting and have the expertise to provide effective, efficient, timely, and valuable support for internal and external mission partners? We're looking for a customer-focused, problem-solving guru with the skills and certifications to manage dynamic workloads while delivering exceptional support to our mission partners.

As an information technology professional, you know how to interface with customers and leadership to understand needs and gain insight on shared delivery performance. You will be providing Tier I and II support for Help Desk tickets from team members and mission partners within the response service level agreement, updating tickets daily with complete notes, and ensuring tickets are resolved to the customer’s satisfaction before they are closed. You’ll educate and provide policy guidance on all inquiries. Ready to build the future of shared delivery for the better?

Join us. The world can’t wait.

You Have:

Experience providing Help Desk support in a high-demand and fast-paced environment
Experience tracking, analyzing, and resolving technical incidents systematically using industry-standard software
Experience with Microsoft Windows, macOS, and cloud-based IT support tools
Knowledge of ITIL processes and Agile workflows
HS diploma or GED and 3+ years of experience in Help Desk Support, or Bachelor’s degree in Information Technology, Information Systems, Computer Science, or Cybersecurity and 1+ year of experience in Help Desk Support

Nice If You Have:

Experience with Jira and Confluence
Knowledge of Azure, AWS, or Cloud technologies
Ability to learn emerging IT technologies
Possession of excellent organizational skills
Possession of excellent written and verbal communication skills, to interact across all organizational levels
CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate Certification

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $52,900.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

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