Top 9 Help desk lead mid Jobs in Doral, Fl

Help Desk Lead - Mid
Nalley Consulting —Doral, FL
- Full-time
- Computer Science
- 5 years
- Mid-level
- Paid parental leave
- Paid holidays
General Manager, Courtyard by Marriott Miami Airport West/Doral
Marriott International, Inc —Doral, FL
- $93,000 - $119,000 a year
- Full-time
- Hotel
- Bachelor's degree
- Business Administration
14d
Game Show Host (Dania Beach)
Great Big Game Show —Dania Beach, FL
- $16.50 - $17.50 an hour
- Part-time
- Background check
- Computer literacy
- Public speaking
- Health savings account
- Health insurance
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Director, PEPI - Technology Services CIO Domain
Alvarez & Marsal —Miami, FL
- $150,000 - $225,000 a year
- Oracle
- Mentoring
- Senior level
- AD&D insurance
- 401(k)
Technical Project Manager
Quadratic IT, LLC —Doral, FL
- $105,000 - $130,000 a year
- Full-time
- Remote
- 7 years
- Azure
- Travel
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Director, PEPI - Technology Services CIO Domain
Alvarez and Marsal —Miami, FL
- $150,000 - $225,000 a year
- Full-time
- Oracle
- Mentoring
- Senior level
- AD&D insurance
- 401(k)
Converge by Deloitte VP Sales Executive - Data Studio
Deloitte —Miami, FL
- $171,600 - $338,300 a year
- Full-time
- Master's degree
- Presentation skills
- Bachelor's degree
8d
Physician Opportunities
First Choice Neurology —Pembroke Pines, FL
- $350 a day
- Multiple hires
- Private practice
- Spanish
- Psychiatry
- Paid holidays
- Disability insurance

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help desk lead mid jobs near doral, fl

Help Desk Lead - Mid

Nalley Consulting -
Doral, FL

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Job Details

Full-time

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Flextime
Adoption assistance
Paid military leave
Parental leave
401(k) 5% Match
Vision insurance
401(k) matching
Life insurance

Qualifications

Jira
Managing technical support teams
Managing teams in a customer support role
IT asset management
Team leadership
Incident management software
Cloud service support
Incident management operations support
Remote access software
Customer support ticket management
Leading team collaboration initiatives
ServiceNow
Remote desktop tools
Defect tracking tools
Desktop administration
ITIL implementation
IT department experience
Ticketing system technical support

Full Job Description

Join the Nalley Consulting team at Southcom HQ.

Position: Help Desk Lead
LCAT: Mid
Location: SOUTHCOM HQ, Doral, FL / On-site
Office: U.S. SOUTHERN Command J2

Required clearance: TS/SCI

Required education: Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent experience in IT service management.

Description:

Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence.

Required Experience:

Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
Proposed personnel possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.
Must be proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
Strong customer service, team leadership, and incident resolution skills are required.

Desired Qualifications:

ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.

ABOUT NALLEY CONSULTING

Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states.

Nalley Consulting fringe benefits include:

Excellent medical, dental, and vision benefits
PTO
11 paid federal holidays
Tuition assistance
Paid military-reserve leave
Paid parental leave for birth or adoption
401k matching up to 5 percent of the base salary
Flex time
Company-paid short-term disability, long-term disability, and life insurance.

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Refine Your Search

help desk lead mid jobs in doral, fl

Help Desk Lead - Mid

General Manager, Courtyard by Marriott Miami Airport West/Doral

Game Show Host (Dania Beach)

Director, PEPI - Technology Services CIO Domain

Technical Project Manager

Director, PEPI - Technology Services CIO Domain

Converge by Deloitte VP Sales Executive - Data Studio

Physician Opportunities

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