Top 198 It specialist Jobs in Doral, Fl

Technical Support I
U.S. Century Bank —Doral, FL
- Cleaning
- Entry level
IT Support Tech
Parsons —Miami, FL
- $22.93 - $40.14 an hour
- Weekends as needed
- Computer literacy
- Research
- Mid-level
- Wellness program
- Paid holidays
IT Support Specialist
Cloud Grid Networks —Miami, FL
- $20 - $30 an hour
- Full-time
- Hybrid work
- Windows
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Help Desk Lead
Booz Allen Hamilton —Doral, FL
- $61,900 - $141,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
IT Technical Support Specialist
Sentara Hospitals —Doral, FL
- Full-time
- Mid-level
- Office
- Bachelor's degree
- 403(b) matching
- Paid parental leave
Quick Apply
Information Systems Technician
Hialeah —Hialeah, FL
- $40,839.50 - $79,509.82 a year
- Full-time
- Background check
- Mid-level
- Fingerprint clearance
Junior IT User Support Specialist
Greenberg Traurig —Miami, FL
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
IT Specialist (Full-time)
PMWeb —Miami, FL
- Full-time
- Hybrid work
- Mid-level
- Health insurance
- Dental insurance
Tech Support Specialist
Optum —Miami, FL
- $20 - $36 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- Mid-level
IT Operations Support Specialist - IV
Viridien —Doral, FL
- $24 - $26 an hour
- Part-time
- Remote
- Microsoft Outlook
- Mid-level
- Analysis skills
- 401(k)
Quick Apply
22h
Help Desk Support Engineer
Prescient Edge Federal —Doral, FL
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Help Desk Representative
Prescient Edge Federal —Doral, FL
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Datacenter Operations Technician
Volico Data Centers —Miami-Dade County, FL
- Email
- Ability to walk for extended periods
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Help Desk Specialist (Part-Time)
Larkin Community Hospital —South Miami, FL
- Part-time
- Computer science
- Computer Science
- Ability to walk for extended periods
Quick Apply
Analyst, Helpdesk II
Alcora Corporation —Doral, FL
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
3d
IT Helpdesk Clerk
Larkin Community Hospital —South Miami, FL
- Part-time
- Microsoft Outlook
- Data entry
- Communication skills
Quick Apply
IT Support Specialist
OneSpaWorld —Coral Gables, FL
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Mid-level
- Flexible schedule
Quick Apply
IT Support Technician
Holland & Knight LLP —Miami, FL
- Full-time
- Background check
- Spanish
- English
- Profit sharing
- Paid parental leave
Help Desk Lead
SOSi —Doral, FL
- $59,644 - $123,877 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
Quick Apply
IT Specialist
MES Life Safety —Hallandale Beach, FL
- $60,000 - $80,000 a year
- 8 hour shift
- Mid-level
- Office
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply

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it specialist jobs near doral, fl

Technical Support I

U.S. Century Bank -
Doral, FL

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Job Details

Qualifications

Desktop computer repair
Customer follow-ups
Office equipment routine maintenance
Customer communication
Customer relationship building
Email customer support
Technical support via phone
Incident report management
Client rapport building
Incident management software
In-person customer service
Incident Escalation
Software installation
Trend analysis
Office equipment preventive maintenance
Change management
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Hardware configuration
Incident management operations support
Cleaning
Customer service knowledge base
Online help documentation
Technical support via email
Desktop administration
Escalation handling
Peripheral hardware support
Entry level
Service level agreement (SLA) management

Full Job Description

Technical Support I role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help/technical requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties and/or tasks may be assigned on a needed basis.

1. Evaluate documented resolutions and analyze trends for ways to prevent future problems.

2. Alert management to emerging trends in incidents.

3. Assist in software releases and roll-outs and communication to the end users according to the company’s Change Management policies and procedures.

4. Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.

5. Build rapport and elicit problem details from external and internal customers.

6. Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.

7. Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

8. Apply diagnostic utilities to aid in troubleshooting.

9. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution, in collaboration with System Administrator.

10. Identify and learn appropriate software and hardware used and supported by the organization.

11. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

12. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

13. Test fixes to ensure problem has been adequately resolved.

14. Perform post-resolution follow ups to help requests.

15. Develop help sheets and FAQ lists for end users.

16. Reinforce SLAs to manage end-user expectations.

17. Perform other duties as needed by Manager.

MEMBER FDIC/EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/DRUG FREE WORKPLACE

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Refine Your Search

it specialist jobs in doral, fl

Technical Support I

IT Support Tech

IT Support Specialist

Help Desk Lead

IT Technical Support Specialist

Information Systems Technician

Junior IT User Support Specialist

IT Specialist (Full-time)

Tech Support Specialist

IT Operations Support Specialist - IV

Help Desk Support Engineer

Help Desk Representative

Datacenter Operations Technician

Help Desk Specialist (Part-Time)

Analyst, Helpdesk II

IT Helpdesk Clerk

IT Support Specialist

IT Support Technician

Help Desk Lead

IT Specialist

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