Top 15 It support manager Jobs in Doral, Fl

Help Desk Lead
SOSi —Doral, FL
- $59,644 - $123,877 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
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Help Desk Lead - Mid
Nalley Consulting —Doral, FL
- Full-time
- Computer Science
- 5 years
- Mid-level
- Paid parental leave
- Paid holidays
Associate Manager, Service Desk and Operations
Sandy Hook Promise —Miami, FL
- $56,000 - $66,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
IT Manager - Support
Gastro Health —Miami, FL
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Profit sharing
- AD&D insurance
Quick Apply
Help Desk Lead
Ascension Federal Services Inc. —Miami, FL
- Computer science
- Computer Science
- Mid-level
Quick Apply
Manager, IT Support Services
Independent Living Systems —Miami, FL
- Full-time
- Computer Science
- 5 years
- HIPAA
Help Desk Lead
Prescient Edge Federal —Doral, FL
- Full-time
- Computer Science
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Support Manager, Information Technology
ReturnPro —Aventura, FL
- Full-time
- Computer Science
- Mid-level
- Windows
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Service Desk Team Lead
Stellar IT Solutions LLC —Miami, FL
- $35 - $40 an hour
- Mid-level
- Supervising experience
- Mentoring
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Service Desk Team Lead
Lennar —Miami, FL
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Service Desk Supervisor
United Data Technologies —Miramar, FL
- Full-time
- Hybrid work
- 5 years
- Pass drug screening
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Enterprise Service Desk Manager
MANTECH —Doral, FL
- Full-time
- Computer science
- Computer Science
- Office
Operations and Support Lead
Hydra Host —Miami, FL
- $140,000 - $200,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Recruiting
Quick Apply
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it support manager jobs near doral, fl

Help Desk Lead

SOSi -
Doral, FL

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Job Details

Full-time
$59,644 - $123,877 a year

Qualifications

Jira
Managing technical support teams
Managing teams in a customer support role
IT asset management
Team leadership
Incident management software
Cloud service support
Incident management operations support
Remote access software
Customer support ticket management
Leading team collaboration initiatives
ServiceNow
Digital project management boards
Remote desktop tools
Defect tracking tools
Desktop administration
ITIL implementation
Ticketing system technical support

Full Job Description

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

**This position is contingent upon contract award**

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.

Essential Job Duties:

Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence

Qualifications

Minimum Requirements

Active TS-SCI Clearance.
Bachelor's degree in Information Technology, Computer Science, or a related field, or
- five (5) years of equivalent experience in IT service management.
Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.
Proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
Strong customer service, team leadership, and incident resolution skills are required.

Preferred Qualifications

Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.

Additional Information

Work Environment

Normal office conditions.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

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it support manager jobs in doral, fl

Help Desk Lead

Help Desk Lead - Mid

Associate Manager, Service Desk and Operations

IT Manager - Support

Help Desk Lead

Manager, IT Support Services

Help Desk Lead

Support Manager, Information Technology

Service Desk Team Lead

Service Desk Team Lead

Service Desk Supervisor

Enterprise Service Desk Manager

Operations and Support Lead

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