Top 22 Analyst ii Jobs in Doral Fl

Analyst, Helpdesk II
Alcora Corporation —Doral, FL
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
9d
Research Analyst 2
University of Miami —Miami, FL
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Epic Analyst 2 - Care Inpatient & Clinical Documentation, Full Time, Days
Jackson Health —Miami, FL
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
Quick Apply
Regulatory Analyst 2
University of Miami —Miami, FL
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- University
- Health insurance
- Dental insurance
Epic Analyst 2 - Grand Central, Full time, Days
Jackson Health —Miami, FL
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
Quick Apply
Security Analyst 2 - Central
University of Miami —Miami, FL
- Full-time
- Research
- Mid-level
- Office
Technology Support Analyst II
Kirkland and Ellis —Miami, FL
- Full-time
- Computer science
- Computer Science
- Research
Research Analyst 2- Division of Infectious Diseases
University of Miami —Miami, FL
- Full-time
- Remote
- Mid-level
- 3 years
- University
- Health insurance
- Dental insurance
Aviation Maintenance Analyst II
Camp Systems International —Fort Lauderdale, FL
- Bachelor of Science
- Mid-level
- Project management
Quick Apply
COMMERCIAL CREDIT ANALYST II - WATERFORD
FirstBank Florida —Miami, FL
- Extended hours
- Spanish
- English
- Mid-level
Financial Analyst 2
Florida International University —Miami, FL
- $55,000 - $65,000 a year
- Online Application
- Background check
- Mid-level
- Office
Surveillance Analyst 2
BankUnited, N. A. —Miami Lakes, FL
- Research
- Mid-level
- Office
Financial Analyst 2
University of Miami —Miami, FL
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
SOC Security Analyst 2
University of Miami —Miami, FL
- Full-time
- Research
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Financial Analyst 2 (ONSITE)
University of Miami —Coral Gables, FL
- Full-time
- Nursing
- Research
- Mid-level
Epic Analyst 2 - Cupid Cardiology (Core Scope), Full Time, Days
Jackson Health —Miami, FL
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
Quick Apply
Business Analyst - II
Leon —Miami, FL
- $95,345.70 - $114,824.92 a year
- Full-time
- Computer Science
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Technical Analyst II
Lennar —Miami, FL
- Full-time
- Computer literacy
- Mid-level
- Office
- Paid parental leave
- Health insurance
2d
Financial Analyst 2 - FIU Embrace
Florida International University —Miami, FL
- $60,000 - $65,000 a year
- Online Application
- Microsoft Excel
- Management
- Mid-level
Budget Analyst II - 999898
Nova Southeastern University —Fort Lauderdale, FL
- Weekends as needed
- Background check
- Customer service
- No background check
- Health insurance
- Dental insurance

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Analyst, Helpdesk II

Alcora Corporation -
Doral, FL

Quick Apply

Job Details

Full-time
9 days ago

Qualifications

Optimizing workflow processes
Endpoint Security
Knowledge management
Network troubleshooting
Defect resolution root cause analysis
Standard Operating Procedures (SOPs) implementation
Enterprise software
Coaching
Incident management software
Windows
Incident Escalation
Microsoft System Center
Microsoft Office
Information security compliance
Desktop (troubleshooting support)
Computer management
Incident management operations support
Remote access software
Mentoring
macOS administration
Technical writing
Customer service knowledge base
Managing projects
Problem management
Technical project management
VPN management
Online help documentation
Escalation handling
Standard operating procedures (SOPs)
Automation tools

Full Job Description

Title: Analyst, Helpdesk II

Department: IT

Position Summary:

The Help Desk Analyst provides resolutions of the reported customer issues and handles day-to-day customer requests via phone, email, and computer chat.

Responsibilities:

Serving as the escalation point for complex or unresolved issues from Tier 1 analysts
Reviewing and auditing tickets for quality, accuracy, and adherence to SLAs
Leading root-cause analysis on recurring incidents and driving permanent fixes rather than repeat workarounds
Managing and maintaining Active Directory, Office 365/Microsoft 365, and endpoint management systems (Intune, SCCM, JAMF, etc.)
Handling advanced troubleshooting for networking, servers, security tools, and enterprise applications beyond basic desktop support
Developing, updating, and maintaining knowledge base articles, SOPs, and internal documentation standards
Participating in or leading process-improvement initiatives to increase help desk efficiency and reduce ticket volume
Coordinating with Tier 2/3, infrastructure, or security teams on major incidents and change management
Assisting with onboarding/offboarding processes, account provisioning, and access management at a more advanced or oversight level
Monitoring help desk metrics and SLAs, and reporting trends or systemic issues to IT management
Supporting audits and compliance-related IT tasks (security policies, license tracking, asset management)
Occasionally leading small projects such as software rollouts, hardware refresh cycles, or system migrations
Providing after-hours or on-call support for critical incidents when needed

Minimum Job Requirements:

Education, Knowledge, and Experience:

3-5+ years of experience in a help desk, technical support, or IT service desk role
Advanced troubleshooting skills across operating systems (Windows/macOS), networking (TCP/IP, VPN, DNS/DHCP), and enterprise applications
Experience with Active Directory, Office 365/Microsoft 365 administration, and endpoint management tools (e.g., SCCM, Intune, JAMF)
Familiarity with ITIL/ITSM frameworks and ticketing systems
Ability to mentor and provide guidance to junior/Tier 1 analysts, including reviewing tickets and coaching on complex issues
Experience handling escalations and acting as a liaison between the help desk and Tier 2/3 or engineering teams
Strong understanding of ITIL processes: incident, problem, and change management
Knowledge of security best practices (password policies, phishing awareness, endpoint security, basic compliance requirements)
Relevant certifications often preferred or required: CompTIA A+/Network+/Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, or similar
Strong communication and documentation skills, including creating/updating SOPs and knowledge base content
Project or process-improvement experience — identifying recurring issues and driving root-cause fixes rather than just resolving tickets
Some roles require experience with scripting/automation (PowerShell, basic Python) for routine task automation
Bachelor's degree in IT, Computer Science, or equivalent work experience (often substitutable)
On-call or after-hours availability may be required depending on the organization

Skills:

Technical skills:

Strong knowledge of Windows and macOS operating systems,
Active Directory administration,
Office 365/Microsoft 365 management,
Networking fundamentals (TCP/IP, DNS, DHCP, VPN),
Endpoint management tools, and remote desktop/support tools
Familiarity with basic server administration, print/imaging systems, and mobile device management
Exposure to scripting or automation (PowerShell, batch scripts, or basic Python) for repetitive tasks
Security awareness:
understanding of password policies, phishing/social engineering red flags, endpoint security tools, and basic data protection practices — enough to spot and escalate potential security incidents appropriately
Analytical and problem-solving skills:
strong root-cause analysis ability, comfort troubleshooting ambiguous or multi-layered issues, and a habit of looking for systemic fixes rather than one-off patches.
Communication skills:
clear, patient communication with both technical and non-technical staff, strong written documentation skills for knowledge base articles and SOPs, and the ability to translate technical issues into plain language for stakeholders or leadership.
Organizational skills:
ability to prioritize and manage multiple tickets/incidents simultaneously, strong time management under SLA pressure, and attention to detail in documentation and asset tracking.
Soft skills:
patience, empathy, and a customer-service mindset, adaptability when dealing with shifting priorities or new tools, and a collaborative approach when coordinating with Tier 2/3, security, or infrastructure teams.

Quick Apply

Refine Your Search

analyst ii jobs in doral fl

Analyst, Helpdesk II

Research Analyst 2

Epic Analyst 2 - Care Inpatient & Clinical Documentation, Full Time, Days

Regulatory Analyst 2

Epic Analyst 2 - Grand Central, Full time, Days

Security Analyst 2 - Central

Technology Support Analyst II

Research Analyst 2- Division of Infectious Diseases

Aviation Maintenance Analyst II

COMMERCIAL CREDIT ANALYST II - WATERFORD

Financial Analyst 2

Surveillance Analyst 2

Financial Analyst 2

SOC Security Analyst 2

Financial Analyst 2 (ONSITE)

Epic Analyst 2 - Cupid Cardiology (Core Scope), Full Time, Days

Business Analyst - II

Technical Analyst II

Financial Analyst 2 - FIU Embrace

Budget Analyst II - 999898

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