Top 6 Data center lead Jobs in Doral Fl

Customer Support Lead (Infrastructure Platform)
Hydra Host —Miami, FL
- $100,000 - $200,000 a year
- Full-time
- Remote
- Mentoring
- APIs
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Lead Cloud Engineer
Lennar —Miami, FL
- Full-time
- Azure
- Computer Science
- Office
- Paid parental leave
- Health insurance
4d
Area Project Controls Lead, Mega Campus
Meta —Miami, FL
- $150,000 - $209,000 a year
- Oracle
- Engineering
- Travel
Area Schedule Lead, Mega Campus
Meta —Miami, FL
- $150,000 - $209,000 a year
- Up to 50% travel
- Engineering
- Analysis skills
Technical Delivery Lead - Infrastructure, Google Cloud
Accenture —Miami, FL
- $87,400 - $266,300 a year
- Full-time
- Hybrid work
- 6 years
- Computer Science
- US work authorization
- Paid holidays
- Disability insurance
7d
Infrastructure & Network Security Response & Recovery Lead
Accenture —Miami, FL
- $122,700 - $338,300 a year
- Full-time
- Azure
- Up to 50% travel
- 3 years
- Paid holidays
- Disability insurance

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data center lead jobs near doral fl

Customer Support Lead (Infrastructure Platform)

Hydra Host
Miami, FL

Quick Apply

Job Details

Full-time
$100,000 - $200,000 a year

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Scalable systems
IT infrastructure
Production systems
B2B business model
Cloud service support
B2B
APIs
Scalability

Full Job Description

About

Hydra Host is a Founders Fund-backed NVIDIA cloud partner building the infrastructure platform that powers AI at scale. We connect AI Factories - high-performance GPU data centers - with the teams that depend on them: research labs training foundation models, enterprises running production inference, and developer platforms demanding scalable compute capacity.

This isn't a traditional support role. We're solving hard problems at the intersection of physical infrastructure and digital platforms. When a GPU cluster goes down, when AI team is experiencing network degradation, when an SLA on enterprise contract is breached, you're the person who ensures accountability, drives resolution, and documents what went wrong so it never happens again.

We've scaled fast, and our support systems need to catch up. You'll build them almost from scratch - establishing processes, defining SLAs, implementing tooling, and creating the operational discipline that ensures our infrastructure runs with the same precision as the silicon we deploy.

The AI infrastructure layer is being built right now. Companies are scrambling to secure GPU capacity, deploy clusters, and monetize excess compute. We're at the center of that transformation.

You'll work with world-class customers deploying next-gen AI hardware. You'll help solve real infrastructure challenges - not hypothetical SaaS edge cases. And you'll do it alongside a team that values craftsmanship, and moving fast without breaking things (especially GPUs).

What you'll do

Handle multi-tier support operations. Manage support for demand-side users (developers and ML teams using GPU compute), enterprise clients (companies deploying private infrastructure), and supply-side operators (data centers running Brokkr). Each has different SLAs, escalation paths, and support needs
Work with engineering to solve hard problems. Partner with infrastructure engineers and platform developers to troubleshoot complex issues. You'll figure out what's broken, pull in the right people, get to resolution, and make sure the same problem doesn't happen again
Own vendor accountability. When hardware fails, firmware has issues, or deliveries are delayed, you're the quarterback. Track vendor performance, escalate issues, negotiate remediation, and ensure our customers aren't left holding the bag for supplier problems
Manage SLA compliance and breaches. Define, track, and enforce SLAs across customer tiers and service types. When breaches occur, coordinate incident response, manage customer communication, and drive postmortem processes
Build support infrastructure. Establish ticketing systems, escalation matrices, on-call rotations, playbooks, and knowledge bases. Create the scaffolding that lets support scale from hundreds of customers to tens of thousands without breaking
Scale the function. As we grow, hire and mentor a support team. Build the culture and operating principles for support at Hydra Host

Required qualifications

4+ years in customer support, success, or operations roles at technical B2B companies
Experience supporting infrastructure, critical, or physical products where uptime and reliability matter
Track record of building support processes and systems and scaling them through rapid growth
Comfortable with technical concepts: APIs, server infrastructure, networking basics, cloud platforms
Stellar communication skills - you can explain complex technical issues clearly to non-technical stakeholders
Bias toward action and ownership. You see a problem, you fix it

Preferred qualifications

Experience in AI/ML infrastructure, GPU compute, or data center operations
Experience implementing systems automation and AI Agents, support bots
Familiarity with modern support & CRM platforms (Zendesk, Intercom, Pylon, Linear, Hubspot
Prior experience managing or mentoring support teams

What we value

Customer obsession - You genuinely care about solving customers problems, communicate proactively, and never leave customers in the dark
Principled thinking - You make decisions based on clear principles, not politics or convenience. When there's ambiguity, you fall back on what's right for the customer and the business long-term
Technical curiosity - You love learning how things work, even when it's outside your immediate domain
Systems thinking - You don't just solve one-off issues; you identify root causes and build solutions that prevent them from recurring

What we offer

Equity ownership - Meaningful stake in what we're building together
Competitive salary - We pay fairly and transparently
Healthcare coverage - Medical, dental, vision for you and your dependents
Fully remote team - Remote-first with hubs in Phoenix, Boulder, Miami and periodic team offsites
Direct impact - Your work will shape how thousands of GPU clusters get deployed and operated. Early team means your fingerprints are on everything

Quick Apply

Refine Your Search

data center lead jobs in doral fl

Customer Support Lead (Infrastructure Platform)

Lead Cloud Engineer

Area Project Controls Lead, Mega Campus

Area Schedule Lead, Mega Campus

Technical Delivery Lead - Infrastructure, Google Cloud

Infrastructure & Network Security Response & Recovery Lead