Top 85 Patient registration representative Jobs in Dorchester, Ma

Patient Services Representative
Codman Square Health Center Inc —Dorchester, MA
- $20.00 - $31.16 an hour
- Spanish
- Computer literacy
- Urgent Care
- Commuter assistance
- AD&D insurance
Quick Apply
Patient Experience Representative- ORL Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Entry level
Admin Patient Experience Representative- ORL
Boston Children's Hospital —Boston, MA
- $19.83 - $33.55 an hour
- Full-time
- No experience needed
- Mid-level
- Clinic
13d
Admin Patient Experience Representative- Cardiology
Boston Children's Hospital —Boston, MA
- $19.83 - $33.55 an hour
- Full-time
- No experience needed
- Mid-level
- Office
13d
Patient Services Representative Team Lead
Codman Square Health Center Inc —Boston, MA
- $22.00 - $34.28 an hour
- Extended hours
- Computer literacy
- HIPAA
- Mid-level
Quick Apply
Temp- Patient Experience Representative I- Radiology
Boston Children's Hospital —Boston, MA
- $15.00 - $63.19 an hour
- Temporary
- Hospital
- Adults
- Office
Healthcare Associates Practice Representative
Beth Israel Lahey Health —Boston, MA
- $20.50 - $27.59 an hour
- Full-time
- Hospital
- Computer literacy
- English
Patient Experience Representative I- Center for Airways Disorder
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- High school diploma or GED
- Clinic
- Entry level
Patient Access Representative
NeighborHealth —Boston, MA
- $18 - $25 an hour
- Online Application
- Background check
- Spanish
- English
14d
Patient Access Representative
Mass General Brigham Incorporated —Somerville, MA
- $17.71 - $25.28 an hour
- Full-time
- Remote
- Computer literacy
- HIPAA
- High school diploma or GED
- Opportunities for advancement
Quick Apply
17h
Patient Access Representative-Hybrid
Beth Israel Lahey Health —Charlestown, MA
- $20.50 - $27.59 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
5d
Patient Service Representative – BIDMC (40 Hours, Day shifts)
Beth Israel Lahey Health —Boston, MA
- $20.50 - $27.59 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Front Desk Office Lead
North Shore Pain Management —Cambridge, MA
- $24 - $28 an hour
- Full-time
- Bilingual
- Background check
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Dental Registration Rep
Franciscan Children's Hospital —Brighton, MA
- $20 - $26 an hour
- Full-time
- Dental office
- Hospital
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Practice Representative
Beth Israel Lahey Health —Boston, MA
- $20.50 - $27.59 an hour
- Full-time
- Hospital
- Computer literacy
- English
4d
Call Center Patient Service Representative, Ophthalmology
Beth Israel Lahey Health —Boston, MA
- $20.50 - $27.59 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
4d
Fares Call Center Representative
LinQ Global Group —Quincy, MA
- Contract
- Spanish
- Writing skills
- English
Supervisor, Customer Contact Center
South Shore Health —Weymouth, MA
- $79,600 - $113,800 a year
- Full-time
- Mid-level
- Organizational skills
- Paid time off
12d
Practice Representative – BIDMC Primary Care Service
Beth Israel Lahey Health —Boston, MA
- $20.50 - $27.59 an hour
- Full-time
- Computer literacy
- Primary Care
- English
Ambulatory Services Representative III
Boston Medical Center —Boston, MA
- $24.86 - $30.30 an hour
- Full-time
- Hospital
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance

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Patient Services Representative

Codman Square Health Center Inc -
Dorchester, MA

Quick Apply

Job Details

$20.00 - $31.16 an hour

Benefits

Commuter assistance
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Vision insurance
Employee discount
403(b)

Qualifications

Computer operation
Customer communication
Computer literacy
Dental insurance
Administrative experience
High school diploma or GED
Computer skills
Patient referrals
Medical terminology

Full Job Description

Description:

Codman Square Health Center is a Federally Qualified Health Center serving a diverse community in Dorchester, MA, and surrounding neighborhoods. CSHC offers a full continuum of services such as primary care, urgent care, behavioral health, care management, nutrition, family planning, optometry, dentistry, laboratory, pharmacy, radiology, and medical specialties including HIV care, substance use treatment, Hepatitis C, OB-GYN, Nephrology, and Cardiology alongside an on-site STI clinic.

CSHC is a teaching institution with academic affiliations at Boston University School of Medicine and Boston Medical Center, and a member of the Boston Accountable Care Organization. Our mission is to be our community's first choice for comprehensive, holistic, and integrated services, and to empower individuals to lead healthy lives and build thriving communities.

Position Summary:

The Patient Service Representative (PSR I) reports to the Department’s Practice Supervisor and works within the assigned Clinical Area. The PSR I is responsible for performing tasks that directly support Health Center’s front-end revenue cycle management functions and clinic administrative processes.

The PSR I is required to provide excellent customer service for patients, staff and providers alike, and to ensure a positive patient experience for Codman Square Health Center’s patients and their families.

The PSR I must have a solid knowledge of medical insurance terminology, good verbal and written communication skills, as well as the ability to effectively prioritize and manage their work.

All PSR I staff will be trained on the Codman Square Health Center’s specific requirements and workflows and expected to adhere to all standards and protocols.

Primary Responsibilities:

Responsible for welcoming all patients by smiling and establishing eye contact with patients.
Responsible for monitoring the waiting rooms, coordinate with clinical staff to notify patients of any delays.
Responsible for performing patient Check In functions, incl. registration, insurance verification, collecting required co-pays or other payments, administering the sliding scale discount program, and ‘arriving’ patients for their appointments in the EHR.
Responsible for explaining to patients/parents/guardians their responsibilities ( i.e. arrival and appointment times, form requirements, payment expectations, late and cancellation policy)
Responsible for entering accurate patient data, telephone encounters, referrals, forms and prescription requests into the Electronic Health Record (EHR).
Responsible for assisting patients with completing / collecting pre-visit, consent and other forms; processing patient forms, letters or obtaining prescription request information from patients.
Responsible for assisting patients with appointment scheduling – whether within or across Codman Square Health Center departments.
Responsible for promoting Patient Portal.
Responsible for performing patient Check Out, incl. scheduling follow up appointments, specialist appointments, assisting and educating patients on referral process.
Responsible for performing patient pre-registration.
Responsible for scheduling same day and follow up appointments, conducting appointment reminder calls, putting patients on recall list, processing patient no shows and cancellations, and performing end of day reconciliations.
Responsible for coordinating transfer of patients from clinics and Urgent Care.
Responsible for effectively managing in basket patient related messages in timely manner.
Must use sound judgment to determine when and to whom to escalate issues to ensure resolution.
Must adhere to HIPAA and protect the confidentiality and sensitivity of patient information.
Must meet service level expectations and identified key performance indicators.
Must meet or exceed call volume, pre-registration and insurance verification productivity and accuracy expectations
Ensure workstation, patient waiting room and common areas are kept clean.
Required to follow standard operating policies and procedures, while delivering expedient, professional responses to patients’ inquires and concerns.
Must attend staff meetings and training, as needed

Other duties and/or other departments/locations as applies.

Requirements:

Qualifications & Skills:

High school diploma or GED required.
A minimum of 1 year experience in a medical/clinical office environment or Health or Dental insurance industry required.
Previous customer service background required.
Haitian Creole or Spanish preferred
Excellent customer service and interpersonal skills.
Ability to interact with diverse patient population.
Solid computer literacy; ability to multitask, organize and prioritize one’s own work.
Solid understanding of medical insurance terminology.
Previous experience and knowledge of Community Health Center Or Hospital patient registration systems, insurance eligibility verification systems ( i.e. MMIS, WebMD, Trizetto, NEHEN).
Solid knowledge of insurance plans, concepts and terms.
Expected to stay abreast of scheduling rules, health care insurance changes and referral requirements.
Ability to quickly learn new systems and tasks; work as a team member and independently.
Ability to work in a fast pace environment.
Ability to listen well and devote full attention to patients and medical professionals alike.

Ability to be compassionate, caring, and to remain calm, even under the most stressful of situations

Physical Requirements:

Must be able to stand or sit for prolonged periods (at least 50% of the time)
Ability to lift up to 25 pounds and load onto shelves
Visual acuity sufficient for frequent reading and computer use

Benefits:

CSHC offers a generous benefits package including:

Competitive Medical and Dental Insurance
Employer-paid Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance
Retirement-403(b) plan
Vacation, Holiday, Personal and Sick Time Accruals
Flexible Spending Reimbursement Accounts (Health and Dependent Care)
Educational Assistance and Tuition Reimbursement Programs
Commuter Benefits
Opportunities for academic appointment at Boston University / Boston Medical Center

Pay Range: $20 to $31.16 Hourly. Compensation is commensurate with years of experience.

CODMAN SQUARE HEALTH CENTER MISSION, VISION, AND VALUES

Mission: To serve as a resource for improving the physical, mental, and social well-being of the community.

Vision: Codman Square Health Center is our community’s first choice for comprehensive, holistic, and integrated service, and empowers individuals to lead healthy lives and build thriving communities.

Values:

Patients Our patients are the center of our care team

Community The well-being of the individuals is deeply connected to the health of our community.

Advocacy We advocate for responsive policies and resources to address health disparities and promote healthy equity.

Staff We are a diverse, empowered, compassionate and prepared workforce.

Innovation we promote a culture of innovation that has measurable and sustainable impact.

Partnership We build and sustain diverse partnerships

Quick Apply

Refine Your Search

patient registration representative jobs in dorchester, ma

Patient Services Representative

Patient Experience Representative- ORL Call Center

Admin Patient Experience Representative- ORL

Admin Patient Experience Representative- Cardiology

Patient Services Representative Team Lead

Temp- Patient Experience Representative I- Radiology

Healthcare Associates Practice Representative

Patient Experience Representative I- Center for Airways Disorder

Patient Access Representative

Patient Access Representative

Patient Access Representative-Hybrid

Patient Service Representative – BIDMC (40 Hours, Day shifts)

Front Desk Office Lead

Dental Registration Rep

Practice Representative

Call Center Patient Service Representative, Ophthalmology

Fares Call Center Representative

Supervisor, Customer Contact Center

Practice Representative – BIDMC Primary Care Service

Ambulatory Services Representative III

I want to receive the latest job alert for patient registration representative in dorchester, ma

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