Top 9848 Service associate Jobs in Dorchester, Ma

Quality Assurance Associate - Residential
Charles River Center —Needham, MA
- $31.25 an hour
- Full-time
- English
- Mid-level
- Residential
6d
Security Account Manager
SSC, Inc —Quincy, MA
- $33 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Pass drug screening
Quick Apply
1d
Front Desk Concierge (Floater)
Stratton Amenities —Boston, MA
- $18 - $19 an hour
- Weekends as needed
- Mid-level
- Residential
- High school diploma or GED
- Health insurance
- Dental insurance
Facilities Associate – Integrated Facilities Management (IFM)
Flexim US Corporation —Boston, MA
- $19 - $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
5d
Customer Service Associate
Dollar Tree —Walpole, MA
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Assistant Property Manager
Beacon Communities LLC —Boston, MA
- $32 - $38 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Inventory management
- Health savings account
- Paid holidays
Quick Apply
Recertification Specialist
Beacon Communities LLC —Hyde Park, MA
- $27 - $32 an hour
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Health savings account
- Paid holidays
Quick Apply
Manufacturing Associate (Contract)
Vertex Pharmaceuticals —Boston, MA
- $35 - $42 an hour
- Temporary
- Sanitation
- Mid-level
- Office
Front Desk Receptionist
EverPresent —Newton Highlands, MA
- $18 - $20 an hour
- Part-time
- Sales
- Computer literacy
- English
- 401(k)
- Employee assistance program
Quick Apply
Retail Sales Associate (Part-Time)
UNIQLO —Newton, MA
- From $18 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Communication skills
- Commuter assistance
- 401(k) matching
Service Associate - (Jamaica Plain)
Eastern Bank —Boston, MA
- From $22 an hour
- Full-time
- Hospitality
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Front Desk Clerk
Marriott International, Inc —Boston, MA
- $31.42 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
14d
Concierge Associate
DeVane & Associates Hospitality Group —Boston, MA
- $25 - $30 an hour
- Full-time
- Customer service
- High school diploma or GED
- US work authorization
- Commuter assistance
- Health insurance
Quick Apply
6d
Store Associate
CVS Health —Boston, MA
- $15 - $22 an hour
- Part-time
- No high school diploma
- High school diploma or GED
- 16+ years old
- Dental insurance
- Vision insurance
4d
Customer Service Associate
Walgreens —Dorchester, MA
- $16 - $18 an hour
- Weekends as needed
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
14d
Service Associate -Brookline (20hrs)
Eastern Bank —Brookline, MA
- $22 an hour
- Part-time
- Hospitality
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Retail Associate - Prudential
Aritzia —Boston, MA
- $20 - $30 an hour
- Part-time
- Merchandising
- Entry level
Conference Receptionist
Rapport —Boston, MA
- $24 - $26 an hour
- Full-time
- Background check
- Computer literacy
- Office
- Commuter assistance
- Paid parental leave
Quick Apply
GUEST SERVICE ASSOCIATE
European Wax Center —Dorchester, MA
- $15 - $25 an hour
- Part-time
- Ability to lift 50 pounds
- Ability to sit for extended periods
- Computer skills
Quick Apply
6d
Receptionist
SHERRILL HOUSE INC —Boston, MA
- $21.50 - $25.00 an hour
- Part-time
- Word processing
- Maintenance
- High school diploma or GED
- Free parking
Quick Apply

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Quality Assurance Associate - Residential

Charles River Center -
Needham, MA

Apply Now

Job Details

Full-time
$31.25 an hour
6 days ago

Qualifications

Data collection

Full Job Description

Classification: Full-Time/Non-Exempt

Department: Administration

Reports to: Director of Quality Assurance

Position Summary

The Quality Assurance Associate supports the Director of Quality Assurance in monitoring, evaluating, and improving the quality and compliance of DDS-funded residential services.

This role partners with program leadership to ensure adherence to DDS regulations, agency policies, and best practices related to health, safety, individual rights, and person-centered care.

Essential Duties and Responsibilities

Administration

Conduct routine and targeted audits of residential programs to assess compliance with:
- DDS regulations (e.g., licensing indicators, MAP requirements, ISP timelines)
- Agency policies and procedures
Review documentation across systems (e.g., HCSIS, electronic health records, and paper records) to ensure accuracy, completeness, and consistency.
Identify quality concerns, develop improvement strategies, and support implementation.
Verify implementation and effectiveness of quality improvement initiatives.
Provide technical assistance and subject matter expertise to operational leadership.
Partner with operations to design and implement local process improvement initiatives.
Identify deficiencies and assist with developing corrective action plans.
Track corrective actions and verify timely completion.
Participate in division meetings and report on quality indicators.
Review satisfaction survey data and support the design, implementation, and evaluation of improvement strategies.

Compliance

Partner with operations to implement agency and local policies and procedures.
Conduct regular audits of residential operations to assess compliance with:
- DDS regulations
- Agency policies and procedures
- Internal quality standards
Analyze audit findings, incident data, and quality trends (e.g., medication occurrences, ISP compliance).
Assist residential programs in preparing for DDS licensing, certification, and survey reviews.
Conduct mock audits and certification readiness reviews.
Identify systemic issues and recommend training or process improvements.
Partner with program leadership to implement measurable quality improvement initiatives.
Monitor progress toward compliance benchmarks and performance indicators.
Collaborate with operations leadership to develop corrective action plans and verify implementation.
Provide guidance on regulatory requirements and documentation standards.

Risk Management

Review incident reports for accuracy, completeness, and regulatory compliance.
Support investigations involving incidents, allegations, and complaints, as assigned.
Conduct internal investigations by reviewing facts, determining findings, and recommending appropriate responses.
Identify trends and collaborate with operations to develop risk mitigation strategies.
Assist with the implementation of risk reduction initiatives.

Education and Training

Identify training needs in collaboration with Quality Assurance leadership and Operations.
Partner with Human Resources and Operations to develop training resources that support quality and compliance standards.
Provide training and coaching to staff on topics including:
- Documentation standards
- Individual rights and human rights processes
- Incident reporting
- Risk management
Provide ongoing technical support and consultation as needed.

Systems Analysis, Design, and Improvement

Provide quality assurance and process improvement expertise across residential services.
Partner with Program Directors, nursing staff, and clinical teams to resolve compliance concerns.
Participate in interdisciplinary meetings and quality assurance reviews.
Communicate audit findings, recommendations, and improvement opportunities clearly and professionally to leadership.
Support continuous quality improvement initiatives designed to strengthen service delivery and regulatory compliance.

Preferred Education

Bachelor's degree in Human Services or a related field.

Experience

3-5 years of experience in human services within DDS-funded programs.

Knowledge

DDS certification standards for residential services.
Individual Support Plan (ISP) development and implementation
Data collection and outcome measurement

Skills

Strong analytical and problem-solving abilities
Excellent organizational skills
Effective written and verbal communication

Core Competencies

Attention to detail and audit accuracy
Data analysis and trend identification
Knowledge of person-centered and outcome-based services
Ability to manage multiple priorities and audits simultaneously
Strong collaboration and relationship-building skills
Professional communication and presentation skills

Performance Expectations

Success in this role is demonstrated by:

Timely completion of audits and certification readiness activities
Measurable improvements in compliance and service quality
Effective collaboration with program leadership
Ongoing certification readiness across all residential programs
Meaningful contributions to continuous quality improvement initiatives

Language & Communication Skills

Fluent in English, with the ability to read, analyze, and interpret reports, clinical data, policies, and other professional documentation.
Strong ability to write professional reports, progress notes, correspondence, and other clinical documentation.
Capacity to effectively communicate with individuals using various communication methods.

Physical Demands

Ability to stand, walk, sit, stoop, kneel, crouch, and crawl as required.
Frequent lifting of up to 25 pounds and occasional lifting of up to 100 pounds to assist with personal care activities and crisis interventions.
Adequate vision, including close, distance, and peripheral vision, necessary for monitoring, observation, and maintaining safety.
Ability to travel between program locations and participate in on-site meetings, trainings, and emergency response activities as needed.

Reasoning Ability

Ability to follow detailed written and oral instructions.
Ability to exercise sound clinical judgment in complex situations.
Ability to analyze information, identify solutions, and implement appropriate interventions while maintaining compliance with regulatory and organizational standards.
Ability to balance multiple priorities and make timely decisions in a fast-paced environment.

Apply Now

Refine Your Search

service associate jobs in dorchester, ma

Quality Assurance Associate - Residential

Security Account Manager

Front Desk Concierge (Floater)

Facilities Associate – Integrated Facilities Management (IFM)

Customer Service Associate

Assistant Property Manager

Recertification Specialist

Manufacturing Associate (Contract)

Front Desk Receptionist

Retail Sales Associate (Part-Time)

Service Associate - (Jamaica Plain)

Front Desk Clerk

Concierge Associate

Store Associate

Customer Service Associate

Service Associate -Brookline (20hrs)

Retail Associate - Prudential

Conference Receptionist

GUEST SERVICE ASSOCIATE

Receptionist

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