Top 1743 Customer service Jobs in Dorchester Ma

Manager, Voice of the Customer
Keolis Commuter Services —Boston, MA
- $80,000 - $88,000 a year
- Background check
- 5 years
- Writing skills
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4d
Administrative Assistant - Customer Service Support
Robert Reiser & Company, Inc —Canton, MA
- Full-time
- ERP systems
- Mid-level
- Office
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Front Desk Sales Representative
EverPresent —Newton Highlands, MA
- $20 - $22 an hour
- Full-time
- Background check
- Office
- Windows
- Free parking
- Paid training
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Entry Level Verizon Customer Service Representative
Beacon Edge Strategies —Revere, MA
- $40,000 - $50,000 a year
- Full-time
- Background check
- Residential
- Driver's License
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4d
Client Advisor (Full Time)
CH Carolina Herrera —Boston, MA
- From $21 an hour
- Full-time
- Spanish
- Customer service
- Merchandising
- Commuter assistance
- Health insurance
Quick Apply
9d
Front Desk Clerk
Marriott International, Inc —Boston, MA
- $31.42 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
11d
Admin I Customer Care Representative
Ahold Delhaize USA —Quincy, MA
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
Patient Service Specialist
Northeastern University —Boston, MA
- $23.37 - $32.14 an hour
- Full-time
- Computer literacy
- Windows
- Administrative experience
- Health insurance
- Dental insurance
Customer Support Specialist
1stdibs.com —Boston, MA
- $24.50 - $27.00 an hour
- Remote
- Spanish
- 1 year
- Communication skills
- Commuter assistance
- Paid parental leave
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Call Center Agent
Foxfruit —Boston, MA
- $3,725 - $4,300 a month
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
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4d
Customer Support Associate
Confidential —Boston, MA
- $750 - $1,110 a week
- Full-time
- Background check
- In-person
- Leadership
- Paid training
- Professional development assistance
Quick Apply
2d
Client Service Associate
Winston Flowers —Boston, MA
- $25 - $28 an hour
- Full-time
- Background check
- Hospitality
- Sales
- Paid training
- Health savings account
Quick Apply
Customer Service Representative
E-ZPass MA/TransCore —Boston, MA
- $18 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
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3d
Client Service Representative
Mr. Handyman of Greater Newton —Auburndale, MA
- $32 - $38 an hour
- Part-time
- Hybrid work
- Google Workspace
- Office
- Entry level
- Paid time off
- Professional development assistance
Quick Apply
4d
Dental Front Desk Coordinator
Confidential —Boston, MA
- From $25 an hour
- Full-time
- Bilingual
- Dental office
- Microsoft Excel
- Health insurance
- 401(k)
Quick Apply
6d
Client Relationship Specialist - Hingham, MA
Charles Schwab —Hingham, MA
- $29.38 - $42.07 an hour
- Office
- 1 year
- Communication skills
- Paid parental leave
- Employee stock purchase plan
2d
Customer Service Delivery Advocate 4- day work week!
Carvana —Boston, MA
- From $42.50 an hour
- Clean driving record
- Ability to walk for extended periods
- DOT physical examination
- Wellness program
- Employee stock purchase plan
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Quick Serve Customer Service - Mike's Pastry
Mike's Pastry —Boston, MA
- From $18.50 an hour
- Part-time
- Background check
- 18 years or older
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Quick Apply
Front Office Supervisor
Stonebridge —Boston, MA
- From $24.50 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
10d
Dental Front Desk Receptionist
Lawrence L. Phan, DMD, PC —Brookline, MA
- $26 - $30 an hour
- Part-time
- Background check
- Dental office
- High school diploma or GED
- Free parking
- Continuing education credits
Quick Apply
3d

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Manager, Voice of the Customer

Keolis Commuter Services -
Boston, MA

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Job Details

$80,000 - $88,000 a year
4 days ago

Qualifications

Project reporting
Customer communication
Program management
Reputation management
5 years
Professional ethics
Writing skills
Customer satisfaction tracking
Bachelor's degree in business
Data analysis skills
Mid-level
Customer insights research
Bachelor's degree in business administration
High school diploma or GED
Analysis skills
Bachelor's degree
Management reporting
Business Administration
Customer satisfaction improvement
Business
Communication skills
Cross-functional communication
Customer surveys
Time management

Full Job Description

Salary Range: $80,000 - $88,000

Knowledge and Experience:

A bachelor’s degree in business administration or the equivalent of five (5) years customer service experience and a high school diploma or GED.
Experience in customer service, commercial and / or transportation operations is preferred.
Proven experience with analysis of disparate data sources, ability to analyze data, develop and communicate action plans.
Excellent interpersonal and communication skills coupled with time management skills with a proven ability to meet deadlines.

Skills:

Communicate clearly and effectively, both orally and in writing, to different levels of the organization.
Ability to be flexible and maintain a professional demeanor when dealing with tight deadlines, sensitive service issues and emergency situations daily.
Ability to influence delivery of peers and other departments.
Ability to act with integrity, professionalism, and confidentiality.

Key Accountabilities:

Manage the Voice of customer program, administration of the CSS, deep dive and Mystery Rider surveys.
Analyze various customer feedback information sources and identify lagging and leading indicators for satisfaction.
Produce weekly, monthly (and other frequency reports) for the business and the MBTA.
Champion to the business specific areas/actions that business units can undertake to positively influence customer satisfaction.
Track delivery and impact of customer satisfaction projects and measure effectiveness.
Support the wider delivery of the Annual Customer Service Plan.
Liaise with wider Keolis organization, to capture best practice and share ideas to improve customer experience.
Along with the passenger communication manager and director of customer experience enhance reputation of Keolis by engaging with the MBTA to celebrate Service Signature and customer experience improvement project success stories.
Enhance Keolis’ reputation by accepting ownership for delivery of improvement initiatives, exploring opportunities to add value to job accomplishments - contributing to team effort of performing duties in a timely manner with a sense of urgency.
Crossed trained to cover the management roles within the Passenger Information Center, Social Media team and Customer Service Center in times of absence/vacation or business need.

Additional Statements:

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer service jobs in dorchester ma

Manager, Voice of the Customer

Administrative Assistant - Customer Service Support

Front Desk Sales Representative

Entry Level Verizon Customer Service Representative

Client Advisor (Full Time)

Front Desk Clerk

Admin I Customer Care Representative

Patient Service Specialist

Customer Support Specialist

Call Center Agent

Customer Support Associate

Client Service Associate

Customer Service Representative

Client Service Representative

Dental Front Desk Coordinator

Client Relationship Specialist - Hingham, MA

Customer Service Delivery Advocate 4- day work week!

Quick Serve Customer Service - Mike's Pastry

Front Office Supervisor

Dental Front Desk Receptionist

I want to receive the latest job alert for customer service in dorchester ma

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