Under the supervision of the Director of Enrollment Services/Registrar, the Coordinator of Student Services serves as the primary Student Services representative at the Wiregrass Center for Rural Healthcare at Dale Medical Center. The Coordinator provides comprehensive student support services throughout the student lifecycle, serving as the central point of contact for prospective, current, and graduating students attending programs at the Center. The Coordinator delivers high-quality customer service by coordinating admissions, enrollment, academic advising, registration, financial aid support, assessment and testing, career services, recruitment, retention initiatives, and student issue resolution. The position works collaboratively with Student Services and Health Science personnel on the main campus to ensure students at the Center receive equitable access to College services and resources.
POSTING DATE: JULY 22, 2026
SALARY: Based on education and experience commensurate with Salary Schedule C3 (Download PDF reader) (range:$48,578- $97,216). Higher education could earn placement on a higher salary schedule.
ANTICIPATED START DATE: SEPTEMBER 1, 2026
The position will be based initially at the Wallace Campus in Dothan with a worksite location of Dale Medical Center.
More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.
ESSENTIAL FUNCTIONS: The following list was developed through a job analysis; however, it is not exhaustive and other duties may be required and assigned. A person with a disability which is covered by the ADA must be able to perform the essential functions of the job unaided or with the assistance of a reasonable accommodation.
Student Success and Student Support
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Serve as the primary point of contact for prospective, current, and graduating students.
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Promote student persistence, retention, and completion through proactive communication and follow-up.
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Coordinate new student orientation, onboarding, and initial enrollment activities for Center students.
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Assist students in navigating College policies, procedures, and available student support resources.
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Resolve routine student concerns and facilitate appropriate referrals when issues require specialized assistance.
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Coordinate with the Dean of Student Services regarding student complaints, behavioral concerns, and disciplinary matters in accordance with College policy.
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Maintain regular communication with campus departments to ensure continuity of student services.
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Assist with commencement preparation and graduation clearance processes for students assigned to the Center.
Admissions and Enrollment Services
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Provide information regarding academic programs offered at the Center.
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Assist prospective students through the admissions process.
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Process admissions documentation as authorized.
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Monitor application progress and communicate outstanding admission requirements.
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Assist students with documentation, transcripts, placement requirements, and enrollment documentation.
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Coordinate course registration and schedule adjustments in accordance with College procedures.
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Refer students to appropriate Enrollment Services staff when specialized assistance is required.
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Maintain student records and documentation in accordance with institutional policies.
Academic Advising and Registration
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Provide academic advising within established institutional guidelines.
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Assist students with course selection and registration.
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Monitor student enrollment status and assist students with schedule modifications.
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Refer students requiring specialized academic advising to appropriate faculty advisors or academic administrators.
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Refer students with documented disabilities to Disability Support Services.
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Provide information regarding academic policies, graduation requirements, and available student resources.
Financial Aid Support
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Provide general information regarding federal, state, institutional, and scholarship financial aid opportunities.
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Assist students with completion of financial aid documentation and scholarship applications.
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Monitor student progress through the financial aid process and communicate outstanding requirements.
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Refer students to Financial Aid staff regarding eligibility determinations, verification, satisfactory academic progress, and other specialized matters.
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Provide information regarding veteran educational benefits and connect students with appropriate College personnel.
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Assist Financial Aid staff with outreach and student communication efforts as assigned.
Assessment, Testing, and Career Services
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Coordinate assessment and placement testing services for students attending the Center.
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Administer approved assessments in accordance with College and testing vendor procedures, when certified.
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Provide information regarding career exploration resources, transfer opportunities, and workforce pathways.
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Coordinate referrals to Career Services and other student support resources.
Recruitment and Community Engagement
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Serve as the Student Services liaison for recruitment activities at the Center.
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Coordinate recruitment initiatives with the Office of Student Recruitment.
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Conduct outreach activities throughout the Center's service area to promote academic programs.
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Represent the College at recruitment events, community activities, healthcare events, and educational programs.
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Coordinate campus visits and informational sessions for prospective students and community partners.
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Develop and maintain positive relationships with local schools, healthcare partners, and community organizations.
Operations and Administrative Support
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Maintain accurate student records and confidential information in accordance with FERPA and College policies.
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Prepare reports and maintain documentation related to enrollment, student services activities, and outreach efforts.
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Coordinate daily student services operations at the Center.
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Monitor office supplies, instructional materials, and student resource availability.
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Assist with implementation of new student initiatives and special projects.
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Collaborate with Academic Affairs and Student Affairs personnel to ensure consistent delivery of services between the Center and the main campus.
Customer Service
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Deliver exceptional customer service to students, employees, healthcare partners, and the general public.
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Respond professionally to inquiries received in person, by telephone, email, and other communication methods.
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Foster a welcoming and student-centered environment that promotes student success and institutional excellence.
Required Knowledge, Skills, & Abilities
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Knowledge of admissions, registration, advising, financial aid, and student services functions.
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Excellent customer service and interpersonal communication skills.
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Ability to work independently while managing a remote student services operation.
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Ability to establish effective working relationships with students, faculty, staff, and community partners.
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Strong organizational and time management skills with the ability to prioritize multiple responsibilities.
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Ability to interpret and explain College policies and procedures.
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Proficiency with student information systems, Microsoft Office applications, and related technology.
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Ability to maintain confidential student records in compliance with FERPA.
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Strong problem-solving and conflict resolution skills.
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Ability to communicate effectively both orally and in writing.
- Bachelor's degree from an accredited institution is required.
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Two years of full-time experience working with students in a secondary or postsecondary educational setting is required.
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Ability to work non-standard hours, including frequent after-hours activities during the week is required.
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Possess a current and valid driver's license with the ability frequently drive to events and activities at Dale Medical Center and to be insured through the College's insurance provider is required.
ADVISORY COMMITTEE: The President will appoint an Advisory and Interview Committee to include representatives of the College faculty and staff. This committee will employ appropriate procedures, including the review of application packets, interviews, and demonstration of competency, to determine which applicants are to be recommended to the President for further consideration. From all the applications received, an advisory committee will select the applicants to be interviewed.
Applicants must travel at their own expense for interviews that are conducted in person.
Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. A complete application packet must be received no later than 2:00 pm, Thursday, August 6, 2026. Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered. A complete application packet consists of:
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Completed Wallace Community College employment application
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Current Resume
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Cover letter describing specifically how your experience and qualifications meet the minimum requirements.
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Employment verification letter(s) verifying a minimum of two years of full-time experience working with students in a secondary or postsecondary educational setting. Letter(s) must include employment dates and job title and be on official letterhead with an authorized personnel signature. If an employment verification cannot be obtained, i.e. business is no longer in operation, an applicant may submit copies of appointment letters or contracts or pay stubs or W-2 forms to verify the minimum required two (2) years of experience.
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Appropriate transcript(s) identifying the applicant, institution, date degree conferred and verifying the applicant has received the minimum of a Bachelor's degree. Transcripts may be unofficial for the application process but they must identify the applicant, institution, degree earned and the date the degree was conferred.(A copy of the diploma will not suffice). NOTE: If employed, official transcripts will be required at that time.
APPLICATIONS MUST BE FILED ONLINE AT:
www.wallace.edu/employment
IF AT ANY POINT YOU HAVE PROBLEMS COMPLETING YOUR APPLICATION, CONTACT THE HUMAN RESOURCES DEPARTMENT AT WALLACE COLLEGE (334-556-2519)
PLEASE NOTE:
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ALL APPLICATION MATERIALS MUST BE SCANNED. It is recommended that you have digital (such as pdf) copies of your cover letter, resume, employment verification documents (if applicable), ALL required transcripts, and any other document identified in the vacancy announcement ready when you begin the on-line application process. You will be given the opportunity to upload these during the process. If you need assistance scanning documents, please contact:
Human Resources
Monday - Thursday 7:30 am - 4:30 pm
Friday 7:30 am - 2:00 pm
334-556-2519
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WE DO NOT ACCEPT FAXED OR E-MAILED application materials.
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When you finish the steps to apply, you will receive an on-screen notice that you have successfully applied.HOWEVER, this notice does not mean your application materials are complete in accordance with the vacancy announcement. It is the responsibility of the applicant to ensure they have submitted all necessary application materials in accordance with the vacancy announcement.
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All correspondence with applicants regarding the College's search process will be sent via e-mail.
If you need technical assistance after reviewing the instructions, please contact:
NEOGOV Customer Service:
Monday-Friday
8:00 am - 5:00 pm PST
(855) 524-5627
In accordance with Alabama Community College System policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon receipt of a clearance notification from a criminal background check. Wallace Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security.
If you have a disability and require accommodations, please notify us at (334) 556-2519.
Wallace Community College is an Equal Opportunity Employer. It is the official policy of the Alabama Community College System, including postsecondary institutions under the control of the Board of Trustees, that no person in Alabama shall, on the grounds of race, color, disability, sex, religion, creed, national origin, age, or other classification protected by Federal or State law, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.
Wallace Community College will make reasonable accommodations for qualified disabled applicants or employees.
The College reserves the right to withdraw this job announcement at any time prior to the awarding.
