Top 6 Assistant hotel manager Jobs in Dothan, Al

Front Desk Clerk
Holiday Inn Express & Suites Dothan - RAM Hotels —Dothan, AL
- Full-time
- Hotel
- Accounting
- Front desk
Quick Apply
Front Desk Clerk
Doubletree by Hilton - Dothan, RAM Hotels —Dothan, AL
- Full-time
- Bilingual
- Microsoft Word
- Ability to walk for extended periods
- Opportunities for advancement
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Night Auditor
Holiday Inn Express & Suites Dothan - RAM Hotels —Dothan, AL
- Part-time
- Bilingual
- Microsoft Word
- Ability to walk for extended periods
- Opportunities for advancement
Quick Apply
Night Auditor
TownePlace Suites - Dothan, RAM Hotels —Dothan, AL
- $9.50 - $10.50 an hour
- Full-time
- Bilingual
- Microsoft Word
- Ability to walk for extended periods
- Opportunities for advancement
Quick Apply

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Front Desk
Holiday Inn Express & Suites Dothan - RAM Hotels —Dothan, AL
The ideal candidate will be the first point of contact for guests and play a crucial role in providing exceptional customer service and creating a positive…
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Front Desk weekends only
Candlewood Suites - Ram Hotels —Dothan, AL
The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative…
$11 - $12 an hour
Quick Apply
23h

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Front Desk Clerk

Holiday Inn Express & Suites Dothan - RAM Hotels -
Dothan, AL

Quick Apply

Job Details

Full-time

Qualifications

Hotel and accommodations payment processing
Check cashing
Answering guest questions
Hotel room assignment management
Accounting
Hotel emergency procedures
Property management systems (PMS)
Front desk
Productivity software
1 year
Hotel and accommodations guest complaints handling
Suggestive selling
Entry level

Full Job Description

Who Are We?

RAM Hotels â€“ a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America, while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

POSITION: Front Desk Clerk

JOB SUMMARY

Are you friendly and enjoy â€œrolling out the red carpetâ€ to guests? Do you enjoy creating stellar guest experiences? Being a Guest Services Agent with us may be the job for you! Guest Services Agents ensures appropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner. Guest Services Agents will accommodate our guests to ensure their visit with us is not just a â€œstayâ€ but an awesome experience! Guest Services Agents will also assist with questions or concerns and will provide the best resolution for our guests. Think youâ€™ve got what it takes?

JOB RESPONSIBILITIES

Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property
Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property
Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking
Verify guestâ€™s method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures

Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily
Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments
Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property
Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property
Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

High-school graduate or equivalent and one year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial â€“ strongly preferred)
Proficient in MS Word, Excel, PowerPoint

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assistant hotel manager jobs in dothan, al

Front Desk Clerk

Front Desk Clerk

Night Auditor

Night Auditor

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