Top 8 Insurance advisor Jobs in Dothan, Al

Service Scheduling & Customer Care Coordinator
BONDY'S NISSAN —Dothan, AL
- From $31,000 a year
- Full-time
- Customer service
- Computer literacy
- In-person
- Paid holidays
- Disability insurance
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Account Manager - Commercial Insurance (Construction/Contractors)
Insurance Office of America, Inc. —Dothan, AL
- $60,000 - $115,000 a year
- Full-time
- 3 years
- High school diploma or GED
- Business development
- Paid holidays
- Health insurance
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1d

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Service Scheduling & Customer Care Coordinator

BONDY'S NISSAN -
Dothan, AL

Quick Apply

Job Details

Full-time
From $31,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Computer operation
Teamwork
Customer service
Computer literacy
Phone etiquette

Full Job Description

At Bondy’s Nissan, our Service Call Center is the communication hub of our service department. This is not a quiet front-desk role. This is a high-volume, phone-based position that keeps the service department running smoothly.

We are hiring an agent who will answer any incoming calls to the Service Department.

What This Job Actually Is

You will:

Answer a high volume of incoming service calls throughout the day
Schedule service appointments
Transfer customers to their Service Advisor when appropriate
Provide pricing and basic service information
Make daily follow-up calls to customers who visited the day before to ensure satisfaction
Call customers from Nissan-provided promotional/manifest lists during special campaigns
Cover the cashier position as needed
Handle paperwork processing
Roles may rotate

This is a team of two. You are consistently on the phone and working with internal staff.

Key Responsibilities

High-Volume Customer Communication
Answer and manage a steady flow of incoming calls
Schedule appointments efficiently and accurately
Provide service pricing and information when requested
Route calls correctly and professionally

Outbound Calling & Follow-Up

Call customers after their visit to confirm satisfaction
Contact customers regarding recalls, promotions, and service campaigns
Work Nissan-provided call lists during special events

Administrative Support

Enter and update customer and vehicle information
Scan and verify service paperwork daily
Maintain organized records

Cashier Coverage

Process payments when covering the cashier
Handle transactions accurately and professionally
Rotate Saturday shifts as part of the team schedule

You’re a Good Fit If You:

Are comfortable being on the phone most of the day
Can handle high call volume without getting overwhelmed
Are organized and detail-oriented
Can multitask between calls, paperwork, and internal communication
Are willing to learn basic automotive knowledge
Have strong computer skills
Have prior customer service experience (automotive experience is a plus but not required)

What This Job Is Not

It is not a low-call front desk position
It is not primarily filing or data entry
It is not a sales role
It is not a work-at-your-own-pace job

This is a fast-paced, team-based position that requires focus, accuracy, and strong communication skills.

Benefits

Paid vacation and holidays
401(k) with company match
Health, dental, life insurance
Voluntary short- and long-term disability
Employee discounts on vehicles, parts, and service
Fast-paced, team-oriented environment

Job Type: Full-time

Pay: From $31,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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insurance advisor jobs in dothan, al

Service Scheduling & Customer Care Coordinator

Account Manager - Commercial Insurance (Construction/Contractors)

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