POSITION DESCRIPTION
Shift Leader
Shift Leader - How you bring value:
Our Shift Leaders deliver the Burger King experience to both our crew members and customers. They lead by coaching during shifts, creating a safe space for communication, and engaging and understanding crew members’ specific work needs. Shift Leaders report to the General Manager. Shift Leaders support General Managers and Assistant Managers in managing the restaurant with a variety of tasks such as food safety and sanitation, consistency of standards, and training and supervision of Team Members.
Responsibilities
- Serves as a resource and coach to crew members; supports a positive crew member experience, aligns the team around a common vision, provides effective coaching, sets realistic expectations and goals, and celebrates successes
Supports the shift by communicating and ensuring compliance with expectations for food safety, cleanliness, safety, production, and resolving customer issues Maintains a clean, neat, and organized restaurant in line with brand standards and food safety, workplace safety, and time tracking protocols to better serve our customers and crew members
- Demonstrates ownership for growing crew members' skills through training and establishing effective feedback mechanisms
Directs the activity and performance of crew members in the areas of customer service, sales, and food production according to all safety and operating standards Demonstrates appreciation for the contribution of crew members by recognizing best work through celebrating and sharing success stories
- Provides support in implementing change initiatives and feedback on progress and issues
- Run shifts in the absence of a Manager and/or General Manager
Builds strong relationships and partners with the restaurant leadership team Supports all crew members to own the customer experience, through friendly, respectful, and engaging customer service
- Monitors all areas of expense or potential loss, including inventory control, labor, accidents, property, and equipment damage
- Recommends solutions to problems and takes corrective action in partnership with the General Manager and Managers
Other duties as assigned
REQUIREMENTS: Typical minimum requirements to perform the job.
AGE
- Must be at least 18 years of age
Education
- High school diploma/GED or equivalent work experience
Experience and Demonstrated Behaviors and Abilities
Demonstrated ability to coach, motivate, and inspire crew members Demonstrated ability to communicate and maintain an effective working relationship with management and co-workers
- Demonstrated ability to work in a team environment
- Strong general knowledge of the organization and its functions
- Strong general knowledge of working practices, procedures, and techniques
Professional Certifications
Food Safety Certification (may vary based on city, county, and state requirements) Food Handler’s Certification
Working Conditions/Travel Requirements
- Must be able to report to work in a timely manner as required by operational/business needs
- Must be able to work a full-time schedule and be able to work all shifts based on operational needs of the restaurant
- Must be able to travel occasionally
• Must be able to work overtime if required based on operational need of the restaurant • Must possess a valid driver’s license, submit to releasing a Motor Vehicle Record that adheres to standards, and maintain current automobile liability at minimum levels in their state of residence
Physical Requirements
- Must be able to lift up to 50 lbs.
- Must be able to stand during entire shift. Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push
• Must be able to read (orders on tickets, menu board, receipts, etc.) • Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood, and produce items
- Frequent washing of hands
- Must be able to use computers, telephones, and office equipment
This Position Description does not contain an exhaustive list of all roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. Starboard Management reserves the right to revise the position or to require that other or different activities be performed when circumstances change.
