Top 11 Guest service agent Jobs in Dothan Al

Front Desk Clerk
Doubletree by Hilton - Dothan, RAM Hotels —Dothan, AL
- Full-time
- Bilingual
- Microsoft Word
- Ability to walk for extended periods
- Opportunities for advancement
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Front Desk Clerk
Holiday Inn Express & Suites Dothan - RAM Hotels —Dothan, AL
- Full-time
- Hotel
- Accounting
- Front desk
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Guest Services Agent
TownePlace Suites - Dothan, RAM Hotels —Dothan, AL
- Part-time
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
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Hotel Front Desk Receptionist
Hampton Inn and Suites Dothan —Dothan, AL
- $11.75 - $12.00 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Flexible schedule
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8d
Front Desk Associate
Springhill Suites Dothan —Dothan, AL
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
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Front Desk Agent
Doubletree by Hilton - Dothan, RAM Hotels —Dothan, AL
- Part-time
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Agent
Hilton Home2 Suites —Dothan, AL
- $10 an hour
- Part-time
- Bilingual
- Hotel
- US work authorization
- Free parking
- Employee discount
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6d
FRONT DESK (AM/PM SHIFT)
Holiday Inn Express & Suites Dothan - RAM Hotels —Dothan, AL
- Part-time
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Night Auditor
Holiday Inn Express & Suites Dothan - RAM Hotels —Dothan, AL
- Part-time
- Bilingual
- Microsoft Word
- Ability to walk for extended periods
- Opportunities for advancement
Quick Apply
Front Desk
Holiday Inn Express & Suites Dothan - RAM Hotels —Dothan, AL
- $11 an hour
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Night Auditor
TownePlace Suites - Dothan, RAM Hotels —Dothan, AL
- $9.50 - $10.50 an hour
- Full-time
- Bilingual
- Microsoft Word
- Ability to walk for extended periods
- Opportunities for advancement
Quick Apply

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Customer Service Representative
Alfa Insurance Agency, Rehobeth —Dothan, AL
Manage front desk operations, including greeting guests, answering inquiries, and taking claims. Handle incoming calls with professionalism and courtesy,…
$16.00 - $26.97 an hour
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6d
Hospitality I - Full Time
The Crossing at Big Creek —Cottonwood, AL
Guest service representatives check guests in, answer questions, and are a general resource that guests can rely on. Years of service discounts on insurance.
$16.50 - $22.50 an hour
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Front Desk Agent-Starting at $14.00 per Hour (Seasonal) -Hocking Hills Lodge
Hocking Hills State Park Lodge —Logan, OH
Welcome guests upon their arrival and assign rooms. Manage online and phone reservations; manage online guest check-ins, up-sells, and guest engagement system.
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guest service agent jobs near dothan al

Front Desk Clerk

Doubletree by Hilton - Dothan, RAM Hotels -
Dothan, AL

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Job Details

Full-time

Benefits

Opportunities for advancement

Qualifications

Customer communication
Front desk
Hotel and accommodations guest complaints handling

Full Job Description

Who Are We?

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

POSITION: Front Desk Clerk

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests? Do you enjoy creating stellar guest experiences? Being a Guest Services Agent with us may be the job for you! Guest Services Agents ensures appropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner. Guest Services Agents will accommodate our guests to ensure their visit with us is not just a “stay” but an awesome experience! Guest Services Agents will also assist with questions or concerns and will provide the best resolution for our guests. Think you’ve got what it takes?

JOB RESPONSIBILITIES

Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property
Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property
Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking
Verify guest’s method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures
Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily
Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments
Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property
Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property
Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

High-school graduate or equivalent and one year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial – strongly preferred)

Proficient in MS Word, Excel, PowerPoint

Data Entry, Database Management experience

Telephone Etiquette experience

INDUSTRY EXPERIENCE

Understanding of the hospitality industry (preferred)

Previous experience in the hospitality industry (preferred)

Previous experience as a Guest Services Agent

Bilingual communication skills (preferred)

REQUIRED SKILLS

Must have experience with front office equipment

Must be flexible to work varied schedules

Excellent written and oral communication skills

Excellent organization skills

Must have an understanding and ability to perform repetitive tasks

Must have the physical ability to walk, sit, and stand during scheduled shift

Must be able to lift up to 40 lbs.

ESSENTIAL SKILLS

Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
Engage guests in conversation and recognition of their choice with us – be consistent; resolve any guest issues immediately and to the best of your ability
Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels.

RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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guest service agent jobs in dothan al

Front Desk Clerk

Front Desk Clerk

Guest Services Agent

Hotel Front Desk Receptionist

Front Desk Associate

Front Desk Agent

Front Desk Agent

FRONT DESK (AM/PM SHIFT)

Night Auditor

Front Desk

Night Auditor

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