IT Computer Technician (System Support Specialist)
Type: Full-Time
Location: Ft. Novosel, Alabama
Travel: 10%
Position Summary
The System Support Specialist will establish an IT capability to maintain and troubleshoot Government-provided IT systems in accordance with DOD and local policy and guidance. Additionally, provide all supervision, labor, transportation, software, materials and other items, parts required to perform maintenance services (including preventive/routine maintenance and repair services) for all existing and replacement for existing computer- based media, cameras, microphones. The System Support Specialist will provide responsive AV replacement and maintenance support to support various U.S. Will coordinate all hardware and software purchases with the COR. Contractor duties are IAW U.S. Army SERE School SOPs and respective POI content.
Essential Duties and Responsibilities
- IT Computer Technician
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Management and oversight of IT systems
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Maintenance of IT hardware and software
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Maintain computer certificates
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Initiate new user accounts
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Track user accounts and annual training requirements
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Provide general IT support to military cadre, training and support staffs
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Perform lifecycle system replacement assessments
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Backing up user data
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Troubleshooting all software and hardware issues, replacing components, and performing updates
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Provide troubleshooting support for specialized servers and raid arrays
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Coordinate with the 1st Aviation Brigade and 1-45th Bn S-6 to provide user level maintenance and system troubleshooting, as well as account management for assigned government and contractor personnel
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In coordination with the COR, order replacement equipment up to $100,000 through resourced vendor
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Submit status of all areas of responsibility in a weekly report
- Audio-Visual Support
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AV Replacement:
- Improve, update, and provide one-year maintenance and support to the AV system in and around the SERE training facilities located at TAC-X to support the execution of SERE training, ensure student safety, facilitate training of instructors, and ensure the physical security of the facilities
- Provide on-call warranty and system maintenance support for one-year after Government acceptance of all installed hardware or software
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Provide end-user training and user manuals on all aspects of installed systems
- AV Systems Maintenance:
- Provide supervision, labor, transportation, software, materials and other items, parts required to perform maintenance services (including preventive/routine maintenance and repair services) for all existing and replacement for existing computer- based media, cameras, microphones, video cable, audio-visual equipment, and Ethernet based networking devices and switches
- Perform routine maintenance on software and hardware
- Replace up to $100,00 of equipment that becomes unserviceable due to acts of nature including but not limited to lighting, power surges, flooding, and vandalism
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Able to withstand physical rigor associated within the various working environments, including but not limited to standing for long periods of time, manipulating objects with hands/fingers which require finite dexterity, sound detection by ear, stooping, kneeling, and/or crawling, climbing ladders or other elevated devices
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Reach, pull, lift, drag objects with hands and arms
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Sit, stand, and walk frequently for extended time periods
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Must be able to work in varying conditions, both inside and outside where exposure to heat, cold, dust, wind, rain, or other weather and environmental conditions are possible
REQUIRED SKILLS AND ABILITIES
- CompTIA Security+ certification (supersedes A+ and Network+)
- Microsoft Certified Technical Specialist (MCTS): Windows 7 or higher, such as Microsoft Certified Systems Engineer (MCSE)
- Proven record of providing qualified AV systems services and expertise for a comprehensive AV system
- Compliance with FAR 54.204-24 and 54.204-25 regarding certain telecommunications and video surveillance services or equipment
- Prior experience providing similar services and equipment of the size and scale as the U.S. Army SERE school
- 3 years related prior experience preferred
- Business with a Secret Facility Clearance and secret cleared employees preferred
- Must have or be able to obtain a SECRET Security Clearance
- Must be able to access installation
- High School graduate or equivalent
- Computer literacy with experience in Microsoft 360 (Word, Teams, Excel, Outlook, Power Point, etc.)
- US citizen or ability to legally work in the US
- Present a professional and credible image at all times
- Superior management and communication skills
Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear.
The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Company Background: Seventh Dimension LLC provides focused customer support in two core competencies Training & Support Services. Since 2015, we have provided customers with flexible, adaptable, and creative approaches to solving complex problems. We are a proven prime contractor that understands future operating environments, fiscal constraints, and current force requirements. We are a SDVOSB in North Carolina with a TS Facility Clearance, Secret storage and a DCAA compliant accounting system.
DISCLAIMER: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Seventh Dimension, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.
