On-Site Hotel General Manager – Housing Provided
Location: Douglas, Wyoming
Job Type: Full-Time / On-Site Management
Property Size: Approximately 35 rooms
Housing: On-site living provided
We are looking for an experienced, hands-on Hotel General Manager to live on-site and take full responsibility for the operation of a small hotel property in Douglas, Wyoming.
The property is approximately 35 rooms, so this position is different from a traditional hotel General Manager role with multiple department managers and full front-desk coverage.
We are looking for someone who is comfortable living at the property, taking ownership of the entire operation, and being available for the hotel 24/7 when necessary.
How the Position Is Structured
Because this is a smaller hotel, the General Manager will be responsible for the overall operation of the property while also having limited front-desk staffing available.
Summer Staffing
During the busier summer season:
- We will provide approximately 40 hours per week of front-desk staffing
- The manager will determine how and when those 40 hours are best utilized based on occupancy, check-ins, workload, and operational needs
- Ownership will not dictate exactly which hours the front-desk employee must work
- Outside of those staffed hours, the General Manager is responsible for ensuring the front desk and property remain properly covered
Winter Staffing
During the slower winter season:
- We will provide approximately 20 hours per week of front-desk staffing
- The manager will determine how those 20 hours are best scheduled
- Outside of those hours, the General Manager will be responsible for front-desk coverage and the overall hotel operation
The manager should not assume that additional front-desk staffing will be provided beyond these scheduled hours.
The purpose of this structure is to give the manager flexibility to operate the property efficiently. We are not looking to micromanage when the provided front-desk hours are used. We expect the manager to determine the most effective schedule based on the needs of the hotel.
On-Site & 24/7 Responsibility
Because the manager will live on the property, this position requires someone who understands that hotel operations do not always fit into a traditional 9-to-5 schedule.
The General Manager will be responsible for ensuring the property is properly operated 24 hours a day, 7 days a week.
This does not mean the manager must physically stand at the front desk 24 hours per day. It means the manager takes responsibility for making sure:
- Guests can check in and receive assistance
- After-hours issues are handled
- Emergencies are addressed
- Staff members show up and perform their duties
- Rooms are ready for guests
- Maintenance problems are addressed
- The property remains safe and operational
- Problems are not left for ownership to discover or resolve
We are looking for someone who views the hotel as their property to operate, rather than simply working a fixed shift.
Key ResponsibilitiesOverall Hotel Operations
- Take full responsibility for day-to-day hotel operations
- Live on-site and remain available for urgent property or guest issues
- Ensure the hotel remains operational and properly covered at all times
- Manage approximately 35 guest rooms
- Ensure the property is clean, safe, organized, and guest-ready
- Handle operational problems independently
- Communicate significant problems to ownership promptly
- Make reasonable day-to-day operational decisions without waiting for ownership approval on routine matters
Front Desk Operations
- Oversee reservations, check-ins, check-outs, and guest accounts
- Personally provide front-desk coverage when necessary
- Schedule the provided front-desk employee hours where they are most useful
- Ensure appropriate coverage during busy check-in periods
- Manage guest calls and after-hours guest needs
- Handle cancellations, reservation problems, and payment issues
- Monitor Expedia, Booking.com, and other reservation channels
- Ensure rates and room availability are accurate
Staff Management
- Recruit, train, schedule, and supervise employees
- Manage front-desk and housekeeping staff
- Hold employees accountable for attendance and performance
- Ensure employees arrive on time and complete assigned duties
- Prepare efficient schedules based on occupancy
- Review employee hours and timecards
- Control overtime and unnecessary payroll
- Address employee problems without unnecessarily involving ownership
- Maintain adequate staffing for the property's needs
Housekeeping & Room Quality
- Ensure rooms are properly cleaned and ready for sale
- Inspect guest rooms regularly
- Monitor housekeeping productivity
- Control linen, towel, and guest-supply inventory
- Make sure vacant rooms are inspected and maintained
- Address cleanliness complaints immediately
- Maintain consistent room standards
Maintenance
- Identify maintenance problems before they become larger and more expensive
- Coordinate with maintenance personnel and vendors
- Ensure maintenance requests are tracked through completion
- Conduct routine property inspections
- Make sure guest-room maintenance problems are addressed promptly
- Handle simple maintenance matters when practical
- Escalate work requiring specialized or licensed contractors
- Maintain the property's overall appearance and condition
Guest Service & Reviews
- Provide professional and responsive guest service
- Handle guest complaints directly
- Resolve problems before they escalate whenever possible
- Monitor online reviews
- Identify recurring complaints and correct the underlying problem
- Work to maintain and improve the hotel's reputation
- Encourage satisfied guests to leave positive reviews
Revenue & Expense Management
- Monitor occupancy, ADR, and revenue
- Adjust rates according to demand and local market conditions
- Monitor online travel agencies and room inventory
- Maximize room revenue while maintaining appropriate occupancy
- Control labor costs
- Control supply and operating expenses
- Prevent unnecessary or unauthorized purchases
- Monitor invoices and purchases
- Reduce waste
- Treat the hotel's money as carefully as you would your own
Administrative Responsibilities
- Maintain accurate operational records
- Review daily property performance
- Keep ownership informed through regular reporting
- Maintain proper cash-handling procedures
- Ensure deposits and payments are handled correctly
- Maintain purchase and invoice documentation
- Protect hotel assets
- Follow company procedures and applicable brand requirements
What We Are Looking For
This position is best suited for someone who has previously worked in a small hotel or motel environment and understands that managing a 35-room property requires being hands-on.
We are specifically looking for someone who:
- Has previous hotel or motel management experience
- Is comfortable living on-site
- Understands the responsibility associated with a 24/7 hospitality operation
- Can personally cover the front desk when necessary
- Does not require a large staff to operate successfully
- Can manage housekeeping, front desk, maintenance, reservations, and guest service
- Makes good decisions without constant supervision
- Controls payroll and expenses
- Is organized and dependable
- Can solve problems independently
- Takes ownership rather than passing problems to someone else
Compensation & Housing
The compensation package will include:
- Competitive compensation based on experience
- On-site housing provided
- Approximately 40 hours per week of front-desk staffing during the summer season
- Approximately 20 hours per week of front-desk staffing during the winter season
- Manager has discretion over how the provided front-desk hours are scheduled
- Long-term opportunity with a multi-property hotel ownership group
Specific compensation and housing arrangements will be discussed with qualified candidates.
Important Expectations Before Applying
Please understand the structure of this position before applying.
This is not a position where the General Manager works 40 hours and then leaves the property for another employee to manage.
The manager will live on-site and have overall responsibility for the hotel.
We provide limited front-desk staffing to assist the manager, but the manager remains ultimately responsible for the entire property's operation outside of those staffed hours.
Because the hotel is only approximately 35 rooms, we are looking for a capable manager who can operate a small property efficiently without requiring excessive staffing.
At the same time, we expect the manager to organize the operation intelligently, use the provided staff effectively, and maintain a reasonable and sustainable routine.
To Apply
Please provide:
- Your name and phone number
- Your current location
- Summary of your hotel or motel management experience
- Size of the properties you have previously managed
- Whether you have previously lived on-site at a hotel or motel
- Experience managing front desk and housekeeping
- Experience with hotel PMS systems
- Experience with Expedia, Booking.com, and other online travel agencies
- Experience with revenue management and room pricing
- Your expected compensation
- Your availability to relocate to Douglas, Wyoming
- Your availability to start
- Professional references
We are looking for a dependable, experienced, hands-on hotel manager who is willing to live on-site, take complete ownership of a small hotel operation, and make sure the property is properly managed 24/7.
Pay: $40,100.00 - $42,900.00 per year
Benefits:
- Employee discount
- Paid time off
- Relocation assistance
Work Location: In person
