Top 268 Customer support representative Jobs in Douglasville Ga

On-Site & Field Services Representative
National Employee Benefits Administrators, Inc. (NEBA) —Atlanta, GA
- Full-time
- HIPAA
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)
Chick-fil-A Supply LLC —Atlanta, GA
- Rotating weekends
- English
- Mid-level
- Office
Customer Service Representative (Remote GA)
Oscar Health —Atlanta, GA
- $19 an hour
- Remote
- Writing skills
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
13d
Customer Service and Sales Support Representative
Gulf Atlantic Packaging Corp —Lithia Springs, GA
- $21 - $24 an hour
- 8 hour shift
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
1d
Call Center Remote Customer Service Representative
VIMO INC —Atlanta, GA
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Customer Service Representatives- Remote
Sutherland —Atlanta, GA
- $14 an hour
- Full-time
- Remote
- High school diploma or GED
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Patient Service Representative
HEALTH EDUCATION ASSESSMENT AND LEADERSHIP INC —Douglasville, GA
- Full-time
- Spanish
- HIPAA
- English
8d
Patient Services Representative (Medical Receptionist) - Dallas
Piedmont Urgent Care by Wellstreet —Dallas, GA
- 12 hour shift
- Urgent Care
- HIPAA
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
6d
Customer Service Representative
WorldVia —Atlanta, GA
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative
Trulite Glass and Aluminum Solutions —Lithia Springs, GA
- $18 - $22 an hour
- Office
- Conflict management
- Associate's degree
- Health savings account
- Disability insurance
Quick Apply
6d
Customer Service Representative I
Momar Inc —Atlanta, GA
- $19 - $21 an hour
- Email
- Office
- High school diploma or GED
- Organizational skills
Quick Apply
Customer Support Representative-Contact Center- Day Shift
DH Pace —Atlanta, GA
- Overtime
- Background check
- ERP systems
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative - Georgia
Williams-Sonoma Inc. Customer Care Centers —Atlanta, GA
- $15 an hour
- Seasonal
- Remote
- Hospitality
- Residential
- 1 year
- Work from home
- Employee discount
5h
Customer Service Representative
Arrow Exterminators —Douglasville, GA
- From $17 an hour
- Overtime
- High school diploma or GED
- Entry level
- Health savings account
- Paid holidays
Quick Apply
6d
Customer Service Representative - State Farm Agent Team Member
John Leung - State Farm Agent —Marietta, GA
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Store Support
Home Depot —Douglasville, GA
- Entry level
- Time management
Seasonal Customer Service Representative - 2026 (Eastern Region)
Minted —Atlanta, GA
- $17.62 - $19.19 an hour
- Weekends as needed
- Remote
- Residential
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
3d
Customer Service Representative - Utility (On Site)
Wesco —Fairburn, GA
- $20.61 - $25.76 an hour
- Urgently hiring
- Computer literacy
- Writing skills
- Research
- Health insurance
- Dental insurance
Bilingual Customer Service Representative (Remote GA)
Oscar Health —Atlanta, GA
- $19 an hour
- Remote
- Google Workspace
- Writing skills
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
13d
Customer Service Representative
Park Core Group —Atlanta, GA
- $18 - $28 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid training
- Health insurance
Quick Apply
20h

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On-Site & Field Services Representative

National Employee Benefits Administrators, Inc. (NEBA) -
Atlanta, GA

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Benefits administration
Computer operation
Email customer support
Phone communication
Copy machines
Health insurance policy knowledge
HIPAA
Research
Attention to detail
Fax machines
Computer skills
Manual handling
Client interaction via phone calls

Full Job Description

Job description:

National Employee Benefits Administrators, Inc. (NEBA) is a full service, licensed Third Party Administrator providing benefit administration services to health, retirement and other benefit plans.

We are looking for a positive and highly motivated individual to become an integral part of our Health Plan Enrollment team.

Position Purpose

The On-Site & Field Services Representative is a Senior NEBA representative at the assigned client site, responsible for daily walk-in member services, field event representation, newly eligible member outreach, and benefit education. In partnership with the Manager and Client Services, this position ensures all service delivery is accurate, compliant, and reflective of NEBA’s standards.

Duties/Responsibilities

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.

On-Site Member Service & Enrollment Processing:

● Serve as the senior on-site NEBA representative, managing daily walk-in visits from plan participants and trustees with professionalism and deep plan expertise.

● Handle inbound and outbound member calls across assigned accounts, resolving eligibility, enrollment, and benefit inquiries accurately and professionally.

● Independently resolve complex enrollment, eligibility, and claims coordination issues, escalating to the Manager or Benefit Plan Administrator when plan-level analysis is required.

● Process enrollment transactions, eligibility updates, and member record changes on-site, validating all documentation for completeness and compliance before processing.

● Partner with Processing, Concierge, and Health Plan Analyst teams to resolve cases requiring back-office or system-level action.

● Maintain accurate, audit-ready records of all transactions and member interactions.

Open Enrollment & Member Education:

● Represent NEBA at field events, employer-hosted benefit fairs, and union-sponsored Open Enrollment meetings, providing in-person benefit education and enrollment assistance to members and their dependents.

● Plan, coordinate, and host member-facing benefit webinars in partnership with the local union, covering plan benefits, eligibility criteria, and enrollment processes in an accurate and accessible format.

● Follow up with event and webinar attendees to address outstanding questions and support enrollment completion.

● Maintain a professional and knowledgeable NEBA presence at all in-person and virtual member engagements.

Newly Eligible Member Outreach:

● Own the end-to-end newly eligible member outreach process for the assigned client site, from initial contact through enrollment completion.

● Contact newly eligible members by phone, mail, in-person, or virtual methods, guiding them through benefit elections, plan options, and required documentation.

● Track all outreach activity with date, method, outcome, and next steps, escalating unresponsive or complex cases to the Manager or Benefit Plan Administrator as appropriate.

Other Functions

● Maintain current knowledge of plan documents, eligibility rules, and benefit provisions for all assigned accounts.

● Adhere to HIPAA, data security, and PHI confidentiality standards in all member interactions, on-site environments, and virtual platforms.

● Adapt to changing client needs and business priorities, demonstrating a consistent commitment to member outcomes and professional NEBA representation.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.

At least three years of demonstrated customer service phone and email skills, insurance/healthcare knowledge, research fluency, ability to re-prioritize and return to outstanding tasks, professional and thorough guidance and follow-through.

PHYSICAL DEMANDS

The physical demands described here are representative of those an individual must meet in order to successfully perform the essential functions of this job. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.
Ability to sit for extended periods of time and to move intermittently throughout the workday.
Ability to travel as necessary.
Strong sensory skills, such as good eyesight, good hearing, and dexterity.
Good speaking and listening skills.
Ability to perform focused work with close attention to detail.
Ability to operate office equipment, including computers, copiers, fax machines, and phones.
Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
Ability to lift up to 25 pounds.

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

What is your salary requirement?

Experience:

Benefits administration: 2 years (Required)
Member Services : 2 years (Required)

Ability to Commute:

Atlanta, GA 30316 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer support representative jobs in douglasville ga

On-Site & Field Services Representative

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Customer Service Representative (Remote GA)

Customer Service and Sales Support Representative

Call Center Remote Customer Service Representative

Customer Service Representatives- Remote

Patient Service Representative

Patient Services Representative (Medical Receptionist) - Dallas

Customer Service Representative

Customer Service Representative

Customer Service Representative I

Customer Support Representative-Contact Center- Day Shift

Customer Service Representative - Georgia

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Store Support

Seasonal Customer Service Representative - 2026 (Eastern Region)

Customer Service Representative - Utility (On Site)

Bilingual Customer Service Representative (Remote GA)

Customer Service Representative

I want to receive the latest job alert for customer support representative in douglasville ga

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