Top 283 it support Jobs in douglasville ga

IT Support Administrator | Tier 2
Resolution Technologies —Atlanta, GA
- Contract
- Azure
- Mid-level
- Windows
Lounge Technician
Compucom Staffing —Atlanta, GA
- $18.75 - $25.00 an hour
- Microsoft Outlook
- Mid-level
- US work authorization
- Paid parental leave
- Health savings account
Quick Apply
Help Desk Support Specialist III
Chickasaw Nation Industries —Atlanta, GA
- Full-time
- Mid-level
- Office
- Mentoring
- AD&D insurance
- Disability insurance
2d
IDC IT Technician
Asiacom Americas —Atlanta, GA
- $24 - $27 an hour
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
Quick Apply
IT Support Specialist - Manufacture
Activ8 Recruitment and Solutions —Powder Springs, GA
- $30 - $34 an hour
- Full-time
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Data Center Technician II A-7
Flexential Corp —Douglasville, GA
- $24 - $28 an hour
- Full-time
- Ability to walk for extended periods
- Bachelor of Science
- Mid-level
- Wellness program
- Health savings account
Quick Apply
9d
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
Quick Apply
3d
IT Service Representative (IT Help Desk)
Athena Information Technology —Atlanta, GA
- From $22.50 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Computer Support Specialist
LifeSouth Community Blood Centers —Marietta, GA
- $20 - $22 an hour
- Online Application
- Pass drug screening
- Mid-level
- Windows
- Health savings account
- Paid holidays
Help Desk Technician
Yancey Bros. Co. —Austell, GA
- On call
- Microsoft Outlook
- Research
- Office
- Profit sharing
- Wellness program
Quick Apply
Helpdesk Support Technician
Southeastern Computer Associates, LLC —Kennesaw, GA
- $45,000 - $65,000 a year
- Full-time
- System design
- Mid-level
- Windows
Quick Apply
4d
IT Tech Support L2
High5 —Atlanta, GA
- $28 - $32 an hour
- Temporary
- Microsoft Outlook
- 5 years
- Bachelor of Science
Information Technology Specialist
Georgia Northern District Court —Atlanta, GA
- $57,498 - $102,680 a year
- Background check
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
5d
IT Support Technician
Radancy —Atlanta, GA
- $50,000 - $57,000 a year
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
IT Help Desk Technician I
Atlanta Mission —Atlanta, GA
- $50,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Customer Support I, Customs Compliance
Magaya Corporation —Atlanta, GA
- $19 - $22 an hour
- Full-time
- Remote
- Computer literacy
- Research
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
8d
Voice L2 Technician
In-Telecom —Kennesaw, GA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Help Desk / Service Desk Analyst
NovaLink Solutions LLC —Atlanta, GA
- $22 an hour
- Contract
- School experience
- Google Workspace
- Mid-level
Quick Apply
4d
Desktop Engineer
Tata Consultancy Services —Atlanta, GA
- $60,000 - $75,000 a year
- Bachelor of Science
- Research
- Mid-level
Technical support Analyst
Capgemini —Atlanta, GA
- $29,973 - $69,014 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- In-person
- Paid holidays
- Disability insurance

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it support jobs near douglasville ga

IT Support Administrator | Tier 2

Resolution Technologies -
Atlanta, GA

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Job Details

Contract

Qualifications

Desktop computer repair
Azure
Wireless access points
Laptop (troubleshooting support)
Incident management software
Public Cloud
Windows
Printer (troubleshooting support)
Video conferencing software
Computer hardware
Desktop (troubleshooting support)
Incident management operations support
AV system troubleshooting
ServiceNow
Video conferences (communication methods)
Desktop administration
Peripheral hardware support
Video conferencing systems operation
Active Directory management
IT department experience
Ticketing system technical support
VPN

Full Job Description

IT Support Administrator Career Opportunity
Under direct supervision, the IT Support Administrator provides second-level onsite and remote technical support on a continuing basis. This role serves as a critical front-line resource for IT Operations, responsible for triaging, troubleshooting, and resolving operational incidents and ServiceNow service catalog requests. The position requires a well-rounded, customer-focused technician with strong communication skills, hands-on technical expertise, and the ability to coordinate effectively with vendors and internal teams.

IT Support Administrator Role Overview
The IT Support Administrator is responsible for owning and managing operational incidents from intake through resolution, including escalated issues. This individual ensures operational incidents are properly accessed, documented, communicated, and resolved, performing root cause analysis where appropriate. The role includes responsibility for routine (daily) onsite operational checks, preventive maintenance, inventory management, and support of IT infrastructure, conference room AV systems, data center, and communication closets. The ideal candidate is a customer-focused technologist who understands the importance of reliable systems, proactive maintenance, and clear communication, and who can operate effectively in a fast-paced, service-oriented environment.

IT Support Administrator Key Responsibilities

Incident & Service Management:

Troubleshoot, resolve, and close operational incidents and service catalog requests using ServiceNow, in accordance with established SLAs.
Own escalated incidents end-to-end, coordinating with internal teams and vendors as needed to drive resolution.
Provide timely and clear communication to customers and stakeholders regarding incident status, progress, and resolution.
Perform root cause analysis and recommend corrective and preventive actions to reduce recurring issues.

Operations & Maintenance:

Perform routine onsite operational checks to ensure systems, infrastructure, and equipment are functioning as expected.
Conduct preventive maintenance and validation activities to identify and address system issues before they impact users.
Support daily operations within data centers and communication closets, including hardware checks, reboots, cabling, and equipment setup.

Conference Room & End-User Support:

Provide hands-on support and daily functional testing for conference room AV and collaboration equipment.
Deliver Level 2 end-user support for hardware, software, and peripheral issues, including VIP support as required.
Assist with scheduled changes, infrastructure upgrades, and project implementations requiring onsite support.

Vendor Coordination & Asset Management:

Coordinate with approved vendors to schedule onsite and remote maintenance, both planned and unplanned.
Obtain and track vendor quotes, invoices, warranty information, and renewal agreements.
Manage inventory of IT operations equipment, including assets located in data centers and communication closets.
Track hardware lifecycle activities such as installation, replacement, and decommissioning.

Documentation, Training & Knowledge Sharing:

Create, maintain, and update technical documentation using standard documentation methodologies.
Develop short-form instructional content (30-60 second videos, quick tips, and social-style formats) to support a diverse end-user community.
Provide end-user training sessions or demonstrations as needed to improve adoption and user experience.
Recommend process improvements to enhance service delivery and operational efficiency.

IT Support Administrator Experience Requirements

Minimum of 3 years of experience in onsite and/or remote Service Desk Level II support.
Prior experience working in a technical support or IT operations environment with hands-on troubleshooting responsibilities.

IT Support Administrator Required Technical Skills

Strong knowledge of desktop and laptop hardware, operating systems, and peripherals.
Experience supporting Windows 11, Windows Server (2012 or later), Microsoft 365, and Microsoft Azure.
Hands-on experience with ServiceNow (San Diego or later) for incident and service request management.
Working knowledge of Active Directory, networking fundamentals, and infrastructure components (servers, switches, Wi-Fi access points, network printing, VPN, etc.).
Experience supporting conference room AV, video conferencing, and collaboration technologies.
Strong troubleshooting skills across hardware, operating systems, and applications.

IT Support Administrator Required Soft Skills

Strong customer service focus with a commitment to positive user experience.
Excellent verbal and written communication skills.
Ability to prioritize workload and manage multiple tasks effectively.
Strong analytical, coordination, and problem-solving skills.
Demonstrated ability to work independently and collaboratively within a team environment.

IT Support Administrator Work Requirements

Local candidates only.
Reference furnished upon request.
Onsite presence required five (5) days per week.

#RT

Desktop Support, Deskside Support, Service Desk, Hardware Support, Software Support, Operating Systems, Windows 11, Windows Server (2012 or later), Microsoft 365, Microsoft Azure, Active Directory, Servers, Routers, Switches, Wi-Fi Access Points, Network Printers, VPN, Conference Room AV Equipment, Video Conferencing, Collaboration Technologies, Troubleshooting

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Refine Your Search

it support jobs in douglasville ga

IT Support Administrator | Tier 2

Lounge Technician

Help Desk Support Specialist III

IDC IT Technician

IT Support Specialist - Manufacture

Data Center Technician II A-7

Helpdesk Technician

IT Service Representative (IT Help Desk)

Computer Support Specialist

Help Desk Technician

Helpdesk Support Technician

IT Tech Support L2

Information Technology Specialist

IT Support Technician

IT Help Desk Technician I

Customer Support I, Customs Compliance

Voice L2 Technician

Help Desk / Service Desk Analyst

Desktop Engineer

Technical support Analyst

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