Top 295 It support Jobs in Douglasville Ga

Technical Support Specialist
CONFLUX SYSTEMS —Atlanta, GA
- $25 - $28 an hour
- Contract
- Hybrid work
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
21h
User Support & Training Specialist
E Logic —Atlanta, GA
- From $60,000 a year
- Full-time
- Mid-level
- Communication skills
Quick Apply
14d
Field Support Technician
Clayco —Atlanta, GA
- Full-time
- Background check
- Construction site
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Field Services Engineer
D4C Dental Brands, Inc. —Atlanta, GA
- Computer Science
- Mid-level
- Office
Quick Apply
Help Desk Agent
Polsinelli PC —Atlanta, GA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Research
- Windows
- Free parking
- AD&D insurance
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
Quick Apply
IT Analyst I
Chick-fil-A, Inc. —Atlanta, GA
- Marketing
- Quick service & fast food restaurant
- Travel
3d
IT Support Technician
ServIT Inc —Atlanta, GA
- $55,000 - $60,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
2d
IT Help Desk Support(Work From Home)
Qureos Inc —Atlanta, GA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Work from home
2d
IT Service Representative (IT Help Desk)
Athena Information Technology —Atlanta, GA
- From $22.50 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Technical Support Specialist
XceedIT, Inc. —Atlanta, GA
- $45,000 - $65,000 a year
- Full-time
- Windows
- Driver's License
- Travel
- Paid training
- Disability insurance
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
IT Support Administrator
Marcura —Atlanta, GA
- $54,900 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
- Disability insurance
- Health insurance
Quick Apply
IT Support Tech
SOUTH COLLEGE —Marietta, GA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
15h
Data Center Technician , DCC Communities
Amazon Data Services, Inc. —Lithia Springs, GA
- $27 - $48 an hour
- 8 hour shift
- Computer science
- Computer Science
- Up to 50% travel
- Employee assistance program
- 401(k) matching
10d
Onsite IT Support Technician
SERVIT INC —Atlanta, GA
- $55,000 - $60,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
IT Helpdesk Specialist- DC
Verida Inc —Villa Rica, GA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
3d
Help Desk Technician
Yancey Bros. Co. —Austell, GA
- On call
- Microsoft Outlook
- Research
- Office
- Profit sharing
- Wellness program
Quick Apply
Service Desk Technician
GSK Solutions Inc —Atlanta, GA
- $25.00 - $27.50 an hour
- Contract
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
22h
IT Support Technician
Radancy —Atlanta, GA
- $50,000 - $57,000 a year
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance

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it support jobs near douglasville ga

Technical Support Specialist

CONFLUX SYSTEMS
Atlanta, GA

Quick Apply

Job Details

Contract
$25 - $28 an hour
21 hours ago

Qualifications

Windows
High school diploma or GED
Cloud service support
Video conferencing software
Productivity software support
Collaborative technology platforms
Microsoft Teams
Video conferences (communication methods)
Video conferencing systems operation

Full Job Description

Hello,

this is Archana from Conflux Systems Inc. trying to reach you regarding One of our direct client role.

Here are the job details for your review

Title: IT Service Desk Technician

Location: Atlanta, GA

Duratino: 1 Years

Hybrid (3 days Onsite, 2 days remote)

Pay rate: $27.50/hr on W2 without benefits

Required Skillls

· Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.

· Experience supporting Microsoft Windows 11, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft Entra ID (Azure AD

Description

Agency: Department of Community Affairs (DCA)

The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues. This position serves as the primary point of contact for IT support requests, ensuring timely resolution of incidents and service requests while delivering exceptional customer service. The technician supports endpoint devices, Microsoft 365 services, identity management, asset lifecycle processes, and enterprise business applications in a hybrid IT environment.

Local Candidates Only - Selected candidates will be expected to work onsite when required.

Essential Duties and Responsibilities:

Customer Support

· Serve as the first point of contact for IT incidents, service requests, and technical inquiries.

· Provide remote, phone, email, chat, and desk-side technical support to end users.

· Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.

· Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers.

· Deliver outstanding customer service while meeting established Service Level Agreements (SLAs).

Incident, Request & Problem Management

· Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.

· Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management.

· Document troubleshooting steps, resolutions, and knowledge articles to improve service quality.

· Monitor ticket queues and ensure timely follow-up and closure.

Endpoint & Device Support

· Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot.

· Install, configure, and troubleshoot desktop software, Microsoft 365 applications, browsers, VPN, and business applications.

· Support printers, scanners, webcams, docking stations, and other peripheral devices.

· Perform workstation moves, adds, changes, and equipment replacements.

Identity & Access Management

· Create, modify, and disable user accounts within Microsoft Entra ID (Azure AD) and Active Directory.

· Manage password resets, Multi-Factor Authentication (MFA), and account lockouts.

· Assist with onboarding, offboarding, and access provisioning activities.

Microsoft 365 Support

· Support Microsoft Outlook, Teams, OneDrive, SharePoint Online, and other Microsoft 365 services.

· Assist users with collaboration tools and cloud-based productivity applications.

· Troubleshoot synchronization, licensing, and authentication issues.

Hardware Asset Management

· Receive, inventory, assign, track, and recover IT assets.

· Maintain accurate hardware inventory records within ServiceNow Asset Management.

· Perform asset lifecycle activities including deployment, relocation, repair, replacement, and retirement.

· Assist with inventory audits and asset reconciliation.

Collaboration

· Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to resolve issues.

· Participate in technology rollouts, hardware refreshes, software deployments, and special IT projects.

Minimum Qualifications

High School Diploma or GED.

· Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.

· Associate degree in Information Technology, Computer Science, or related field and one (1) year of technical support experience.

Preferred

· Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.

· Experience supporting state or local government environments.

Preferred Technical Experience

Experience supporting:

· Microsoft Windows 11

· Microsoft 365

· Microsoft Teams

· Microsoft Outlook

· Microsoft Entra ID (Azure AD)

· Active Directory

· Microsoft Intune

· Windows Autopilot

· ServiceNow

· Cisco Webex

· VPN technologies

· Multifactor Authentication (MFA)

· Network printers

· Hybrid cloud environments

· Hardware Asset Management (HAM)

· Basic Software Asset Management (SAM)

Knowledge, Skills, and Abilities

· Strong customer service and communication skills.

· Excellent troubleshooting and analytical skills.

· Ability to diagnose hardware, software, and network issues.

· Ability to prioritize multiple tasks in a fast-paced environment.

· Strong documentation and organizational skills.

· Ability to explain technical concepts to non-technical users.

· Ability to work independently and collaboratively within a team.

· Knowledge of ITIL service management principles.

Pay: $25.00 - $28.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in douglasville ga

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