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Telecommunications Field Technician
Leader Communications Inc —Dover, DE
- Full-time
- Bachelor of Science
- Mid-level
- 3 years
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Telecommunications Field Technician

Leader Communications Inc -
Dover, DE

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Job Details

Full-time

Qualifications

Federal construction safety regulations
Customer communication
Telecommunications outside plant operations
Audio systems
Network infrastructure
Fiber optic systems installation
Systems engineering
Voice over internet protocol (VoIP) configuration
Twisted pair cables handling
IAT
IAT Level II
Field engineering

Full Job Description

Position Summary

The Telecommunication Field Technician installs, maintains, and repairs voice, data, and wireless communication infrastructure, including fiber optic lines, routers, and switches. They work on-site, testing equipment to ensure optimal performance, troubleshooting outages, and providing customer service, often requiring physical labor at heights or in confined spaces.

Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.

Duties & Responsibilities

Knowledge of telecommunications industry services, solutions and trends.
Establishes communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment.
Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools; assessing installation site; and preparing an installation diagram.
Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; integrations; following industry standards; activating remote access tools; and coordinating with contractors.
Verifies service by testing circuits, equipment, and alarms; and identifying, correcting, or escalating problems.
Documents network by labeling and routing equipment and cables and recording configuration diagrams and specifications.
Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
Maintains customer rapport by listening to and resolving concerns and answering questions.
Maintains safe work environment by following codes, standards, and legal regulations.
Keeps supplies ready by inventorying stock, placing orders, and verifying receipt.
Updates job knowledge by participating in educational opportunities and reading technical publications.
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Must be detailed and safety oriented.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

BA/BS in Telecommunications or equivalent technical degree or equivalent experience, OSHA Certificates for construction and general job site safety (trenching), CPR, manhole recovery.
3 years minimum qualified practical field experience specific to switch maintenance and ISP/OSP.
3+ years’ experience with secure VoIP or Avaya technologies.

Skill & Certification Requirements

CAT 3, 5, 5E and 6 wiring. Certification preferred.
IAT Level II or Equivalent Security+
Familiarity with Avaya Communication Manager, Session Manager, System Manager, and Communication Control Toolkit (CCT).
Telecommunications systems engineering
Telecommunications knowledge
Telecommunications technologies
Audiovisual maintenance
Provisioning
Technical understanding
Functional and technical skills
Independence
Attention to detail
Verbal communication
Documentation skills
Comp TIA Security+. Certification required.
Knowledge of key systems.
Computer skills; TMS, CVC, CAIRS, SharePoint, and Microsoft Office Suite.
OSHA regulation 29 CFR 1910.146
Confined Spaces
Able to establish implementation plans for PBX/Voice Mail installations.
Inside/Outside Plants
Terminating and splice of copper and fiber.
GPS technology.
Able to attain confined space certification, and experience working in confined spaces (manholes) preferred.
Not required to lift more than 50lbs.
Position requires sitting, standing, and keeling for long periods of time. (Heavy Work)
LCI is an Equal Opportunity Employer Veteran/Disabled
Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [email protected]

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Telecommunications Field Technician

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